290
SlotsCaptain Jack is sister casino to Silver Oak, Royal Ace, Planet7 and SlotMadness. which are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.
100% up to
$ 1000
GS001
code
Wagering Requirements
30x(b+d)
slots
60x(b+d)
blackjack
60x(b+d)
video poker
GS001
code
30x(b+d)
lowest WR
Wagering Requirements
30x(b+d)
slots
60x(b+d)
blackjack
60x(b+d)
video poker
Overview
Even though the name might suggest that placing your bets over here, and playing some games might be smooth sailing, unfortunately it could not be any further from the truth!
Captain Jack was released in 2010, and it’s been growing only its bad reputation ever since that fateful year. A large number of punters have come to realize, that this joint has painfully slow payouts.
What can you really say about a casino…
…that takes a month to process your winnings?
Integrity/Trustworthiness
Some players already know about the infamous Ace Revenue Group, as it’s been nothing but trouble since its very beginnings. This group owns and runs quite a few risky gambling businesses, and some of these are well known among experienced players everywhere around the world.
The sister sites to Captain Jack include Slot Madness, Planet 7, Royal Ace, and Silver Oak, so if you had any troubles with some of these, you can expect pretty much the same over here.
No matter how much integrity or trustworthiness you might earn among some players, all of these fall right down when your payouts are extremely slow.
Some players have waited for more than a month do get paid out, while some others didn’t even get paid at all!
This is completely unacceptable…
…and that’s why they gained such a bad reputation over the years. In spite of all this, it’s somewhat refreshing to point out that these guys are among a select few offering quite a unique banking option.
Namely, they offer the so-called Players Rewards Card, an option available only to players from selected countries.
Player Complaints
Tracking down what players and fellow LCB’ers on our forum had to say, we’ve come to the pretty much same conclusion.
Even though they are powered by Real Time Gaming - which means they have some rather cool slots to choose from - they seem to disrespect their customers.
Reportedly, the customer support is not helpful at all, and is at times even rude. They will do anything in their power to delay the payouts and go out on a limb to complicate things, hoping you might give up eventually.
On top of this:
They tend to spam your mailbox with countless promotions and bonuses, which can get rather annoying after a while.
Conclusion
This simply isn’t the way an online casino should operate.
Yes…
…each joint needs to run many promotions and bonuses to keep their customers happy, and to also keep them coming back, but when it turns into a SPAM, it just makes punters leave.
A rude customer support officers is simply not an option, especially when handling a customer with a real problem. Combine all these with rather slow payouts, and you’ve got a true problem child in front of you. Avoid at all costs.
Down to Brass Tacks
Captain Jack Casino is rated 1556 of 1582 casinos reviewed with a score of 1.1 out of 5 after 219 votes and it has 290 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.6 out of 5 after 14985 votes.
Screenshot Gallery / Last Updated 26-05-2022
Captain Jack Casino Video Review
Overview
Even though the name might suggest that placing your bets over here, and playing some games might be smooth sailing, unfortunately it could not be any further from the truth!
Captain Jack was released in 2010, and it’s been growing only its bad reputation ever since that fateful year. A large number of punters have come to realize, that this joint has painfully slow payouts.
What can you really say about a casino…
…that takes a month to process your winnings?
Integrity/Trustworthiness
Some players already know about the infamous Ace Revenue Group, as it’s been nothing but trouble since its very beginnings. This group owns and runs quite a few risky gambling businesses, and some of these are well known among experienced players everywhere around the world.
The sister sites to Captain Jack include Slot Madness, Planet 7, Royal Ace, and Silver Oak, so if you had any troubles with some of these, you can expect pretty much the same over here.
No matter how much integrity or trustworthiness you might earn among some players, all of these fall right down when your payouts are extremely slow.
Some players have waited for more than a month do get paid out, while some others didn’t even get paid at all!
This is completely unacceptable…
…and that’s why they gained such a bad reputation over the years. In spite of all this, it’s somewhat refreshing to point out that these guys are among a select few offering quite a unique banking option.
Namely, they offer the so-called Players Rewards Card, an option available only to players from selected countries.
Player Complaints
Tracking down what players and fellow LCB’ers on our forum had to say, we’ve come to the pretty much same conclusion.
Even though they are powered by Real Time Gaming - which means they have some rather cool slots to choose from - they seem to disrespect their customers.
Reportedly, the customer support is not helpful at all, and is at times even rude. They will do anything in their power to delay the payouts and go out on a limb to complicate things, hoping you might give up eventually.
On top of this:
They tend to spam your mailbox with countless promotions and bonuses, which can get rather annoying after a while.
Conclusion
This simply isn’t the way an online casino should operate.
Yes…
…each joint needs to run many promotions and bonuses to keep their customers happy, and to also keep them coming back, but when it turns into a SPAM, it just makes punters leave.
A rude customer support officers is simply not an option, especially when handling a customer with a real problem. Combine all these with rather slow payouts, and you’ve got a true problem child in front of you. Avoid at all costs.
Down to Brass Tacks
Captain Jack Casino is rated 1556 of 1582 casinos reviewed with a score of 1.1 out of 5 after 219 votes and it has 290 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.6 out of 5 after 14985 votes.
Screenshot Gallery / Last Updated 26-05-2022
- Jurisdictions:
- Download Available: No
- Sister Casinos:
-
min deposit:
$10 (Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$100
F--
-
Cashout Limit:
$2,500 Weekly
F-- - Currencies:
-
cashout times:
Delayed payments
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from Virginia, click here to find out why
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@captainjackcasino.com
-
Telephone:
+1-844-334-6448
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card
- Selfie with ID documents
Documents may be submitted:
- Via email help@captainjackcasino.com
Captain Jack Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Your Feedback
Member's feedback (65)
Read AllReally wanted to try this casino out as I got numerous bonus codes for free chips. Unfortunately when I attempted to use the bonus codes they would add but the game would never load. Cannot speak on the withdrawal side of things but will definitely not be depositing any of my money to a casino that has software issues....
Really wanted to try this casino out as I got numerous bonus codes for free chips. Unfortunately when I attempted to use the bonus codes they would add but the game would never load. Cannot speak on the withdrawal side of things but will definitely not be depositing any of my money to a casino that has software issues. Not recommended.
Show moreThis place is a ripoff, joke and a den of thieves. amongst all the casinos in this group, I have had approximately 25,000$ stolen from me by the casino. They would not authorize the requests to withdraw, eventually my funds in limbo werejust gone, They said I played them, after waiting months and contacting them daily....
This place is a ripoff, joke and a den of thieves. amongst all the casinos in this group, I have had approximately 25,000$ stolen from me by the casino. They would not authorize the requests to withdraw, eventually my funds in limbo werejust gone, They said I played them, after waiting months and contacting them daily. They wouldnt even let me use the massive amounts of comp points I had either. Dont trust them. The VIP Hosts, support staff, mysterious other departments are all crooks.
Show moreNo perks games are awful to the website is glitchy it’s not easy to navigate around they don’t offer any bonuses or games don’t have any payouts I did not like this casino one bit I see why it’s on the worst list
I have been depositing at Capt Jack for 18months or so. About 3 weeks ago I hit a a$16k jackpot win and cashed out at about $12.5k. I have not received Dollar one yet and the only thing thats been accomplished was an approval for 1 withdraw for 2400. I have 4 more sitting there at 2500 a piece. I was already verified so...
I have been depositing at Capt Jack for 18months or so. About 3 weeks ago I hit a a$16k jackpot win and cashed out at about $12.5k. I have not received Dollar one yet and the only thing thats been accomplished was an approval for 1 withdraw for 2400. I have 4 more sitting there at 2500 a piece. I was already verified so I just don't understand why every other c casino gets me by money instantly or worse case 3 biz data why this is going to take months to get it I ever get anything at all. I'll update this and keep you all abreast
Show moreThis casino did pretty good by me today. I had a code from an email fo try their new game with 25 free spins. I couldn't get the code to work but the chat support agents corrected and gave me a bonus easily.
Stay away from this casino. It belongs to a gaming group that is known for shady practices super long payout times and terrible customer support. I’ve heard players had to wait over a month sometimes to get their winnings. I never deposited here and I refused to
Captain Jack casino is overall a pretty righteous casino. I would definitely recommend Captain Jack casino to family and friends. Your bonuses come pretty regularly and The customer service representatives are patient and very efficient. They handled all of your issues as soon as you bring any up. With a wide variety of...
Captain Jack casino is overall a pretty righteous casino. I would definitely recommend Captain Jack casino to family and friends. Your bonuses come pretty regularly and The customer service representatives are patient and very efficient. They handled all of your issues as soon as you bring any up. With a wide variety of games, and the entertainment of the casino itself, you’ll definitely find a home run here. One of my top favorites by far
Show moreGoing against reviews I read, thinking others just had bad luck.. all of the feedback from players was true. Waste of a site, games payout really well, but you can’t ever seem to get through the rollover.
This was one of the first casinos I deposited to, even though I wasn’t cashing out or winning I really enjoyed being a newbie here. It took a dark turn when I decided to open chat, I knew this one cs was notorious for taking away free bonuses if you had two in a row. I forgot his name, but with all my loyalty and how much...
This was one of the first casinos I deposited to, even though I wasn’t cashing out or winning I really enjoyed being a newbie here. It took a dark turn when I decided to open chat, I knew this one cs was notorious for taking away free bonuses if you had two in a row. I forgot his name, but with all my loyalty and how much I put into that site.. he took away my second free bonus. I never deposited again.
Show moreOk where should I start I used my reload bonus on my deposit, after I lost all everything I had deposited. And let me tell you the stipulations are ridiculous . So if you deposit 35 dollars and lose , you get a percentage of that back which is 14 something. Then you have to reach a certain amount in order to actually obtain...
Ok where should I start I used my reload bonus on my deposit, after I lost all everything I had deposited. And let me tell you the stipulations are ridiculous . So if you deposit 35 dollars and lose , you get a percentage of that back which is 14 something. Then you have to reach a certain amount in order to actually obtain this money and it gets switched from your bonus money to actually money AND THEN you'll get 10 times the amount you had originally gotten back. Which equals to 140 or something like that. But let me tell you in order to cash out it has to be at least 200. So basically you're stuck in limbo good luck!
Show moreTania 4 years ago
@Murat - please send me your casino username in PM inbox so that we can ask the Casino Rep to assist.
won some money with free spins and cleared the wagering requirement but somehow the game would not open after getting bonus game so i contacted live support and on the site is stated live support only for depositing players which is weird for me so i send them an message regarding problem and how to fix it. they say help@captainjackcasino.com...
won some money with free spins and cleared the wagering requirement but somehow the game would not open after getting bonus game so i contacted live support and on the site is stated live support only for depositing players which is weird for me so i send them an message regarding problem and how to fix it. they say help@captainjackcasino.com (We will respond within 12 hours) so ok i said well it has been over 14 days and STILL no response after many messages then they expect to deposit money to them well big NO from me they can have the 150 dollars which i can withdraw
Show moreCaptain Jack Casino and their "sister" companies all take pride in no customer relations or service, little or no incentives to the customers, slooooowww payouts with drama to even get paid. Let's all do the right thing and shut these guys down who don't care about us who keep them in business to begin with. #STAYAWAY
This casino is sister too planet7 , cool cal and 4-5 others casino. They ask for make deposit very high. However, They give out a lots of free bonus and match bonus. Low wages , no max but difficult to win and withdraw. The customer support are nice and helpful sometime but the waiting time is too long. Anyways, i dont...
This casino is sister too planet7 , cool cal and 4-5 others casino. They ask for make deposit very high. However, They give out a lots of free bonus and match bonus. Low wages , no max but difficult to win and withdraw. The customer support are nice and helpful sometime but the waiting time is too long. Anyways, i dont like this casino. I have Never withdraws at all of them casino before.
Show moreProbably the most unorganized casino on the net , I wanted to try them out but wanted them to approve docs before making a deposit . They finally approved my docs after 1 year of having them on their desk needless to say I didn’t make a deposit. If these rtg casinos would streamline doc approvals I’d play with them more...
Probably the most unorganized casino on the net , I wanted to try them out but wanted them to approve docs before making a deposit . They finally approved my docs after 1 year of having them on their desk needless to say I didn’t make a deposit. If these rtg casinos would streamline doc approvals I’d play with them more often.
Show morei cant get a code to work :/ when i played without one it was average. wont try again without free chip lol
I had a terrible time trying to get this casino to pay out my winnings. it took 25 days... and when I finally got the check, it is not a check that can be cashed. It is an International check. According to the casino you can only deposit the check not cash it. Also... my withdrawal request was $500.00 but my check arrived,...
I had a terrible time trying to get this casino to pay out my winnings. it took 25 days... and when I finally got the check, it is not a check that can be cashed. It is an International check. According to the casino you can only deposit the check not cash it. Also... my withdrawal request was $500.00 but my check arrived, it was only $295.00 and they tried to say it was for a withdrawal managers fee? bottom line, Please save yourself the trouble, and avoid this casino. The worst casino I've ever played at. The worst customer service. The longest payout times. 25 days to be exact. from the time I requested , till I finally got the check. was 25 days.
Show moreCaptain Jack is my least fav of the sister casinos....Planet 7 and Silver Oak-1st and 2nd for playing and depositing and bonus codes used by me. Captain Jack doesn't offer 15 days of free spins for depositing. A down side for me. They also don't offer at all the Progressive Jackpots like Planet 7 and Silver Oak. Haven't...
Captain Jack is my least fav of the sister casinos....Planet 7 and Silver Oak-1st and 2nd for playing and depositing and bonus codes used by me. Captain Jack doesn't offer 15 days of free spins for depositing. A down side for me. They also don't offer at all the Progressive Jackpots like Planet 7 and Silver Oak. Haven't won since that's the least I deposit at even though I'm level 1 VIP. Customer service has always been fine to me.
Show moreThis casino does not let to have sign up bonus ! They have good bonuses ! I will deposit there i think !
like the slots, but live help comes off as clueless.
- Jurisdictions:
- Download Available: No
- Sister Casinos:
-
min deposit:
$10 (Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$100
F--
-
Cashout Limit:
$2,500 Weekly
F-- - Currencies:
-
cashout times:
Delayed payments
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from Virginia, click here to find out why
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@captainjackcasino.com
-
Telephone:
+1-844-334-6448
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card
- Selfie with ID documents
Documents may be submitted:
- Via email help@captainjackcasino.com
Captain Jack Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Fiskrob 1 year ago
1.3 / 5
Really wanted to try this casino out as I got numerous bonus codes for free chips. Unfortunately when I attempted to use the bonus codes they would add but the game would never load. Cannot speak on the withdrawal side of things but will definitely not be depositing any of my money to a casino that has software issues....
Really wanted to try this casino out as I got numerous bonus codes for free chips. Unfortunately when I attempted to use the bonus codes they would add but the game would never load. Cannot speak on the withdrawal side of things but will definitely not be depositing any of my money to a casino that has software issues. Not recommended.
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hodlerpicard 1 year ago
0.1 / 5
This place is a ripoff, joke and a den of thieves. amongst all the casinos in this group, I have had approximately 25,000$ stolen from me by the casino. They would not authorize the requests to withdraw, eventually my funds in limbo werejust gone, They said I played them, after waiting months and contacting them daily....
This place is a ripoff, joke and a den of thieves. amongst all the casinos in this group, I have had approximately 25,000$ stolen from me by the casino. They would not authorize the requests to withdraw, eventually my funds in limbo werejust gone, They said I played them, after waiting months and contacting them daily. They wouldnt even let me use the massive amounts of comp points I had either. Dont trust them. The VIP Hosts, support staff, mysterious other departments are all crooks.
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ericadawn11-0 1 year ago
No perks games are awful to the website is glitchy it’s not easy to navigate around they don’t offer any bonuses or games don’t have any payouts I did not like this casino one bit I see why it’s on the worst list
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MattPanken102 1 year ago
2.2 / 5
I have been depositing at Capt Jack for 18months or so. About 3 weeks ago I hit a a$16k jackpot win and cashed out at about $12.5k. I have not received Dollar one yet and the only thing thats been accomplished was an approval for 1 withdraw for 2400. I have 4 more sitting there at 2500 a piece. I was already verified so...
I have been depositing at Capt Jack for 18months or so. About 3 weeks ago I hit a a$16k jackpot win and cashed out at about $12.5k. I have not received Dollar one yet and the only thing thats been accomplished was an approval for 1 withdraw for 2400. I have 4 more sitting there at 2500 a piece. I was already verified so I just don't understand why every other c casino gets me by money instantly or worse case 3 biz data why this is going to take months to get it I ever get anything at all. I'll update this and keep you all abreast
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Ra2377ven 1 year ago
3.4 / 5
This casino did pretty good by me today. I had a code from an email fo try their new game with 25 free spins. I couldn't get the code to work but the chat support agents corrected and gave me a bonus easily.
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Chriscainevip 1 year ago
0.7 / 5
Stay away from this casino. It belongs to a gaming group that is known for shady practices super long payout times and terrible customer support. I’ve heard players had to wait over a month sometimes to get their winnings. I never deposited here and I refused to
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Jessica Parker 1 year ago
4 / 5
Captain Jack casino is overall a pretty righteous casino. I would definitely recommend Captain Jack casino to family and friends. Your bonuses come pretty regularly and The customer service representatives are patient and very efficient. They handled all of your issues as soon as you bring any up. With a wide variety of...
Captain Jack casino is overall a pretty righteous casino. I would definitely recommend Captain Jack casino to family and friends. Your bonuses come pretty regularly and The customer service representatives are patient and very efficient. They handled all of your issues as soon as you bring any up. With a wide variety of games, and the entertainment of the casino itself, you’ll definitely find a home run here. One of my top favorites by far
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ottertaneda 3 years ago
0.7 / 5
Going against reviews I read, thinking others just had bad luck.. all of the feedback from players was true. Waste of a site, games payout really well, but you can’t ever seem to get through the rollover.
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Candice Razo 3 years ago
3.1 / 5
This was one of the first casinos I deposited to, even though I wasn’t cashing out or winning I really enjoyed being a newbie here. It took a dark turn when I decided to open chat, I knew this one cs was notorious for taking away free bonuses if you had two in a row. I forgot his name, but with all my loyalty and how much...
This was one of the first casinos I deposited to, even though I wasn’t cashing out or winning I really enjoyed being a newbie here. It took a dark turn when I decided to open chat, I knew this one cs was notorious for taking away free bonuses if you had two in a row. I forgot his name, but with all my loyalty and how much I put into that site.. he took away my second free bonus. I never deposited again.
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loveyobunz 3 years ago
3.8 / 5
Ok where should I start I used my reload bonus on my deposit, after I lost all everything I had deposited. And let me tell you the stipulations are ridiculous . So if you deposit 35 dollars and lose , you get a percentage of that back which is 14 something. Then you have to reach a certain amount in order to actually obtain...
Ok where should I start I used my reload bonus on my deposit, after I lost all everything I had deposited. And let me tell you the stipulations are ridiculous . So if you deposit 35 dollars and lose , you get a percentage of that back which is 14 something. Then you have to reach a certain amount in order to actually obtain this money and it gets switched from your bonus money to actually money AND THEN you'll get 10 times the amount you had originally gotten back. Which equals to 140 or something like that. But let me tell you in order to cash out it has to be at least 200. So basically you're stuck in limbo good luck!
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Tania 4 years ago
@Murat - please send me your casino username in PM inbox so that we can ask the Casino Rep to assist.
Please enter your comment.
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ratje1973 4 years ago
0.6 / 5
won some money with free spins and cleared the wagering requirement but somehow the game would not open after getting bonus game so i contacted live support and on the site is stated live support only for depositing players which is weird for me so i send them an message regarding problem and how to fix it. they say help@captainjackcasino.com...
won some money with free spins and cleared the wagering requirement but somehow the game would not open after getting bonus game so i contacted live support and on the site is stated live support only for depositing players which is weird for me so i send them an message regarding problem and how to fix it. they say help@captainjackcasino.com (We will respond within 12 hours) so ok i said well it has been over 14 days and STILL no response after many messages then they expect to deposit money to them well big NO from me they can have the 150 dollars which i can withdraw
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ziggyjamz 4 years ago
1 / 5
Captain Jack Casino and their "sister" companies all take pride in no customer relations or service, little or no incentives to the customers, slooooowww payouts with drama to even get paid. Let's all do the right thing and shut these guys down who don't care about us who keep them in business to begin with. #STAYAWAY
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YEEHUYNH206 4 years ago
0.7 / 5
This casino is sister too planet7 , cool cal and 4-5 others casino. They ask for make deposit very high. However, They give out a lots of free bonus and match bonus. Low wages , no max but difficult to win and withdraw. The customer support are nice and helpful sometime but the waiting time is too long. Anyways, i dont...
This casino is sister too planet7 , cool cal and 4-5 others casino. They ask for make deposit very high. However, They give out a lots of free bonus and match bonus. Low wages , no max but difficult to win and withdraw. The customer support are nice and helpful sometime but the waiting time is too long. Anyways, i dont like this casino. I have Never withdraws at all of them casino before.
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Saturnm22 5 years ago
0.1 / 5
Probably the most unorganized casino on the net , I wanted to try them out but wanted them to approve docs before making a deposit . They finally approved my docs after 1 year of having them on their desk needless to say I didn’t make a deposit. If these rtg casinos would streamline doc approvals I’d play with them more...
Probably the most unorganized casino on the net , I wanted to try them out but wanted them to approve docs before making a deposit . They finally approved my docs after 1 year of having them on their desk needless to say I didn’t make a deposit. If these rtg casinos would streamline doc approvals I’d play with them more often.
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Lochnessa4629 5 years ago
3.1 / 5
i cant get a code to work :/ when i played without one it was average. wont try again without free chip lol
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Tereso Santos. 5 years ago
I had a terrible time trying to get this casino to pay out my winnings. it took 25 days... and when I finally got the check, it is not a check that can be cashed. It is an International check. According to the casino you can only deposit the check not cash it. Also... my withdrawal request was $500.00 but my check arrived,...
I had a terrible time trying to get this casino to pay out my winnings. it took 25 days... and when I finally got the check, it is not a check that can be cashed. It is an International check. According to the casino you can only deposit the check not cash it. Also... my withdrawal request was $500.00 but my check arrived, it was only $295.00 and they tried to say it was for a withdrawal managers fee? bottom line, Please save yourself the trouble, and avoid this casino. The worst casino I've ever played at. The worst customer service. The longest payout times. 25 days to be exact. from the time I requested , till I finally got the check. was 25 days.
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maes10 6 years ago
3 / 5
Captain Jack is my least fav of the sister casinos....Planet 7 and Silver Oak-1st and 2nd for playing and depositing and bonus codes used by me. Captain Jack doesn't offer 15 days of free spins for depositing. A down side for me. They also don't offer at all the Progressive Jackpots like Planet 7 and Silver Oak. Haven't...
Captain Jack is my least fav of the sister casinos....Planet 7 and Silver Oak-1st and 2nd for playing and depositing and bonus codes used by me. Captain Jack doesn't offer 15 days of free spins for depositing. A down side for me. They also don't offer at all the Progressive Jackpots like Planet 7 and Silver Oak. Haven't won since that's the least I deposit at even though I'm level 1 VIP. Customer service has always been fine to me.
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hkatd 7 years ago
2.2 / 5
This casino does not let to have sign up bonus ! They have good bonuses ! I will deposit there i think !
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alison4122002 7 years ago
3 / 5
like the slots, but live help comes off as clueless.
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