BetDNA Review on LCB

BetDNA Review

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Players can expect long delays in their withdrawal requests and unresponsive customer support. In addition this casino is a sister site to Pamper Casino which is featuring pirated NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games. You can read more information about this HERE

  • Favorite

  • US Players

  • Live Games

  • Mobile

BetDNA Details

    • jurisdiction
    • No
      download available
    • €/$ 20
      min deposit
    • N/A
      min withdrawal

    Cashout details

    • Cashout Limit: No (Bank Wire)
    • Currencies: EUR, USD
    • Cashout times: Pending time: 48 hours
      E-wallets: 0-72 business hours
      Credit/Debit Cards: 0-72 business hours

    Banking

    Software

    Video Review

    Overview

    You don’t need a DNA test to know gambling is in your blood! The proof is in every thrilling moment spent wagering on exciting games. BetDNA provides a platform for Casino, Live Casino and Sports Betting but unfortunately, the software has hiccups causing red flags.In the online industry since 2007, it has an open-door policy to US players. Other brands within this group include Pamper Casino and AC Casino.

    Integrity/Trustworthiness

    It didn’t take long for the LCB team to realize there was something off kilter in the game department. Taking a closer look at the software confirmed counterfeit games were in play as announced in our detailed report. Our experts exposed a bombshell that could not be overlooked as genuine games were replaced with fake games. This corrupt software included: NetEnt, Novomatic, Aristocrat, Playtech and Quickspin.

    Looking deeper into other areas of the site exposed the license in Costa Rica had no information to back it up. The license lacked the proper data with registration number nowhere to be found.

    Customer Complaints

    A number of cases from players who participated at BetDNA have expressed their disappointment including those who have complained at our forum and their sister sites pertaining mainly to terrible withdrawal issues. Troublesome cash-out problems including non-payments or unreasonable long delays that simply weren’t warranted. Because of the sheer volume of disgruntled customers, it is considered a poorly operated site to play at.

    Customer Service

    Live Chat

    Email: support@betdna.com

    Telephone:

    US/Canada 1-800-710-6359 (toll free)

    UK 0-808-234-1720 (freephone)

    Australia 1-800-883-059 (toll free)

    Spain 900-991723 (toll free)

    Mexico 01-800-681-9583 (toll free)

    All other countries +18006598524

    Fax: +18665710749

    Conclusion

    It is extremely important caution is exercised if considering to play at this casino or any of the sister brands under the same umbrella. Our advice is to consider an alternative site because it has not earned the type of integrity that warrants playing there. It is in the players' best interest that until this site does a complete turnaround, it’s best to avoid at all costs.

    Down to Brass Tacks

    BetDNA is rated 782 of 1221 casinos reviewed with a score of 1.3 out of 5 after 899 votes and it has 170 Slots offered from BetSoft, Novomatic and Igrosoft with an average rating of 3.8 out of 5 after 43883 votes
    Ava2

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    LCB Reviewer - last updated 2017-02-13
    read mobile review

    No Deposit Codes

    Overall Ratings

    1.3
    / 5
    From 899 votes
    / 5

    Member's Feedback (27)

    • 3.5
      / 5
      liked it
      I really enjoyed DNA I do believe they have a great casino,though the payouts are a bit slower than indicated (some of it can be blamed on KYC times they seem to take longer than usual) They have a friendly staff and actually do have phone support! (they even call you when you make your first deposit!) This gave me a sense of security that other casinos haven't :) So I do believe I will be going back :)
    • 1.6
      / 5
      The customer support is not good ! They answer you after many times reach them ! The most of time chat is automated responce and you asked them something  and they answered you about a no deposit bonus how it works ! I asked them from my winnings and they were telling me for the bonus !As a new player i used a no deposit bonus of 100 euros which i saw in a similar site like yours it was sportsbook no deposit bonus which needed to wager it i dont remeber how many times but i fullfil the wagering requirements and i win 54 euros ! So when i was asking to claim my winnings i did not get any response ! when finally i get a response they told me it was not a no deposit bonus and it needs to deposit 100 euros to wager them once and then to claim my winnings ! So bad experience ! I dont trust this casino to deposit because live support is so bad ! Think about it before deposit!
    • 3.3
      / 5
      liked it
      Just played there and liked it. Forgot i was even registered withthem.. was fun and have same games as everybody else. ... They also have freechip for you. enjoy
    • 2.0
      / 5
      I've played here a couple of times like the variety of games they have. I feel when you're offered a no deposit at sign up that one should be able to play any games that the casino offers. They don't, limited on games you can play which is a turn off. I haven't dealt with support so I can't give any feedback in the area. More than likely I do not see myself making a deposit here.
    • 1.5
      / 5
      Looks like gigantic casino with loads of erros and non-responsive customer suppot. I have some cash and would like to make the cashout, but the cashier looks very strange, no direct option to cashout, need to send emails to unrepsonsive customer support. So this is situation without entrance for me, I am thinking just leave this or contact BetDNA through rep. Since the casino is registered and operating in USA, the strange control situation...Just stay away from here and find another place without any restrictions...
    • 1.0
      / 5
      I don't like these casinos especially since they took out the TopGame games!
    • 1.5
      / 5
      I played at this casino with a no deposit offer. I experienced very rude atttitude from customer support, not caring about my questions and needs at all. Also game selection you can play with the bonus is super small, there were slots too, but only from Betsoft and the amount was small. Also knowing their sister sites I don't feel like they can be really trusted. I won't be depositing there.
    • 0.5
      / 5
      I really don't like this casino. Mobile platform is not great at all. The strange thing is, the casino offers a no depisit bonus which indeed you are able to claim it, you are even able to see it in your balance. But good luck in trying to play it on the slots. I don't know what it is, but I was and I am still unable to play this bonus in the slots. It's a pity as it looked like an interesting casino but unfortunately very frustrating and irritating. I will not be plying here and the bonus can remain in the account as it is.
    • Hi flashflash99, As you can tell we already have them on our warning list. If you have a complaint please make sure to post it at the complaint section at the forum, with all the related details. We will then alert their Rep. cheers LCB Admin
    • 0.5
      / 5
      Well this place needs to be blacklisted or better yet Closed down .I received a sports sign up bonus and wagered it thru and is now in my sports book balance as Cash .I submitted three tickets over 3 months and they never responded to me as of yet ...Well that money has been there since December 2014 and it is now November 2015 and I still have not made contact with anyone .What a joke and I have records for every ticket I submitted .Not sure what rights US players have and what I can do about it other then warn others on every blog on the net including Facebook and Twitter ..PLAYERS BEWARE THIS PLACE CAN NOT BE TRUSTED AND LCB PLEASE REMOVE THEM FROM YOUR LIST

    BetDNA Activity

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