according our rules the maximum withdrawal limit for winnings from "free spin" without deposit is limited to 50 Euro or equivalent currency or 0.15 BTC. Remaining balance will be removed. https://www.dasistcasino.com/bonus-terms After winnings you have to withdraw money because your total win was from no deposit freespins. As to deposit it has been returned to your account and you lost it.
Thx for the reply but please take a closer look at the activity on the account ,
you will see I requested a payout for 140€ which got rejected and my balance was adjusted to 50€ which is fine I understand that , I had 50€ after excess winnings were removed , I deposited into my account and then played reel rush and took my balance up to 100€ and then requested a payout for 92€ which was the result of play from my 50€ with my 5€ deposit all reel cash and not bonus money as my first withdrawal got rejected and the my balance whent from 140€ to 50€ so there is no more bonus , I deposit to boost my now real balance and win another 45€ , request a payout and I get rejected again with 100% real cash no bonus attached, u have the live chat saved from your cs stating that even though my balance was adjusted the first time with the total of 50 as real cash and despite my real money deposit giving me a real cash Balnce of 55€ with no bonus tied up it pure real cash , because I did not withdraw it and redeposit the real cash I have my winnings earned from real cash with no bonus wagering requememts attached confiscated ????
I have never heard of such nonsense and to be honest it' can only be one of 2 things either your finance team was not aware they had already adjusted my winnings after the first attempt at a withdrawal and acedently adjusted my Balnce again on a second attempt after winning with my 5€ deposit combined my 50€ winnings which is human error or you simply don't want to payout
please check the activity carefully and you will see clearly that this is a huge error on your side