We have received a lot of questions regarding a certain player who also is an affiliate and the closure of his account after streaming.
On the 18th January, we received reports of a high limit player streaming Videoslots on Twitch. When investigating the account, we saw that the registered player was not the same person that was playing on the account on Twitch.Further investigation lead us to understand this was one of our affiliates. When looking up the affiliates account registered in his own name, we saw that he was self-excluded from gambling at Videoslots.That automatically voided all play as per the rules of our regulation and account was closed. All deposits were also returned minus any previous pay-outs.
Not only was the affiliate playing on someone else account while being self-excluded, this account was also tracked to his own affiliate account. So, on all his losses he would get a big part back in affiliate earnings with no negative carryover. Getting a big advantage over the casino and breaching our terms and conditions.
The affiliate has made public claims that he had our permission to do this, but that is not true. The affiliate had contacted our VIP department to ask if we could raise the deposit and withdrawal limit on his friends account and that they used to play casino together. Our VIP department responded that the owner of the account had to do the request. Nothing else was communicated from us regarding this.
Under no circumstances would Videoslots allow a self-excluded player to gamble on anyone else account.