BLACKLISTED 3 April 2017 - Pamper and its sister brands have been on our warning list for over 7 years now. They have had several opportunities to try clean up their act, however, have not progressed or changed their ways. Players can expect long delays in their withdrawal requests and unresponsive, rude customer support. In addition, this casino featured pirated unlicensed NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games, which were removed once we confronted them about it. You can read more information about this HERE.
Some folks enjoy a day at the spa when they want to be pampered and gamblers may be off seeking the same in a casino. Pamper Casino accepts American players but on the downside, they’ve earned a less than squeaky clean reputation. Established in 2007, it initially launched with Amigotechs software but made the switch to BetSoft in June 2012. Additional software was eventually added and integrated.
A variety of games are available on the mulita-software platform but if you win you may not see any of your winnings for quite some time, if at all. Many complaints have flooded in regarding legitimate withdrawal requests that were never paid out. This is just the tip of the iceberg of shady business practice.
In a full investigation conducted by our LCB team we have uncovered Pamper is using fake software on their platform. Of the software tested NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games were found not to be genuine.
There is also high skepticism regarding licensing in which it states it is regulated in Costa Rica. What does not meet the eye is there is no information to support it such as the license registration number.
Lastly, the independent auditor TST certifies Betsoft’s random generator has been tested but no mention of any other products on the site.
The largest number of issues coming from players deal with not getting paid on withdrawals as reported in our Direct Casino Support section. Requests for payouts are seriously delayed or worse, they are not paid at all. Denying processing of cash-outs for reasons that are not justifiable or not giving a reason at all have been reported. Customer support has been unresponsive in answering player concerns.
Telephone: US/CA 1.800.699.7213, UK 0800.234.1720, Australia 1.800.883.059, Spain 900.991723, Mexico 01.800.681.9583, All Other Countries +1.800.699.7213
Pamper has unfortunately built an unsavory reputation for multiple reasons. It is in the best interest of players to avoid this casino at all costs. Seeking an alternative casino is clearly a better option. As for the future reputation, with so many irregularities we aren’t quite sure they will ever get out from under our blacklist.
Down to Brass TacksPamper Casino is rated 844 of 1275 casinos reviewed with a score of 1.2 out of 5 after 1539 votes and it has 79 Slots offered from BetSoft with an average rating of 3.7 out of 5 after 38165 votes
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Pamper Casino Activity
"I have a $7600.00 win that is being paid out. I had a $800 cashout at the sister casino, Always Cool that was paid promptly, and with no setbacks or delays. Payment was received within 5 days, I was congratulated and will continue to play here. Here's the thing. Most of these complints are over a FREE comp. This casino group is under new management effective November 2016. The new owner and partners are top notch, and have vast industry experience. To those looking for a freebie, then complain about it... it's rather unfair, don't you think? The casino - like all casinos - give out free play to get you in the door to spend a few dollars. As for me, I am extremely satisfied and as a long term player, I did have some issues with the former management, but the new team has been great and I wil continue to play here. The games are loose, the customer service folks are great and I give this site and its sister casino a 5 out of 5 stars. "READ