Pamper Casino Review on LCB

Pamper Casino Review

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BLACKLISTED 3 April 2017 - Pamper and its sister brands have been on our warning list for over 7 years now. They have had several opportunities to try clean up their act, however, have not progressed or changed their ways. Players can expect long delays in their withdrawal requests and unresponsive, rude customer support. In addition, this casino featured pirated unlicensed NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games, which were removed once we confronted them about it. You can read more information about this HERE.

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  • Mobile

Pamper Casino Details

    • jurisdiction
    • No
      download available
    • $20
      min deposit
    • $20
      min withdrawal

    Cashout details

    • Cashout Limit: No
    • Currencies: CAD, EUR, GBP, USD
    • Cashout times: Long delays

    Banking

    Software

    Certifications and Approvals

    Video Review

    Overview

    Some folks enjoy a day at the spa when they want to be pampered and gamblers may be off seeking the same in a casino. Pamper Casino accepts American players but on the downside, they’ve earned a less than squeaky clean reputation. Established in 2007, it initially launched with Amigotechs software but made the switch to BetSoft in June 2012. Additional software was eventually added and integrated.

    Integrity/Trustworthiness

    A variety of games are available on the mulita-software platform but if you win you may not see any of your winnings for quite some time, if at all. Many complaints have flooded in regarding legitimate withdrawal requests that were never paid out. This is just the tip of the iceberg of shady business practice.

    In a full investigation conducted by our LCB team we have uncovered Pamper is using fake software on their platform. Of the software tested NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games were found not to be genuine. 

    There is also high skepticism regarding licensing in which it states it is regulated in Costa Rica. What does not meet the eye is there is no information to support it such as the license registration number.

    Lastly, the independent auditor TST certifies Betsoft’s random generator has been tested but no mention of any other products on the site.

    Customer Complaints

    The largest number of issues coming from players deal with not getting paid on withdrawals as reported in our Direct Casino Support section. Requests for payouts are seriously delayed or worse, they are not paid at all. Denying processing of cash-outs for reasons that are not justifiable or not giving a reason at all have been reported. Customer support has been unresponsive in answering player concerns.

    Customer Service

    Live Chat

    Email: support@pampercasino.com

    Telephone: US/CA 1.800.699.7213, UK 0800.234.1720, Australia 1.800.883.059, Spain 900.991723, Mexico 01.800.681.9583, All Other Countries +1.800.699.7213

    Fax: 1.866.841.7072

    Conclusion

    Pamper has unfortunately built an unsavory reputation for multiple reasons. It is in the best interest of players to avoid this casino at all costs. Seeking an alternative casino is clearly a better option. As for the future reputation, with so many irregularities we aren’t quite sure they will ever get out from under our blacklist.

    Down to Brass Tacks

    Pamper Casino is rated 844 of 1275 casinos reviewed with a score of 1.2 out of 5 after 1539 votes and it has 79 Slots offered from BetSoft with an average rating of 3.7 out of 5 after 38165 votes
    Ava2

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    LCB Reviewer - last updated 2017-03-29
    read mobile review

    Overall Ratings

    1.2
    / 5
    From 1539 votes
    / 5

    Member's Feedback (96)

    • 5.0
      / 5
      awesome!
      I have a $7600.00 win that is being paid out. I had a $800 cashout at the sister casino, Always Cool that was paid promptly, and with no setbacks or delays. Payment was received within 5 days, I was congratulated and will continue to play here. Here's the thing. Most of these complints are over a FREE comp. This casino group is under new management effective November 2016. The new owner and partners are top notch, and have vast industry experience. To those looking for a freebie, then complain about it... it's rather unfair, don't you think? The casino - like all casinos - give out free play to get you in the door to spend a few dollars. As for me, I am extremely satisfied and as a long term player, I did have some issues with the former management, but the new team has been great and I wil continue to play here. The games are loose, the customer service folks are great and I give this site and its sister casino a 5 out of 5 stars.
    • 1.1
      / 5
      dislike
      Personal experience here.I wanted to play here because of all of the emails I was sent.So? I did and they did give me a free chip.I played it out and decided to deposit.I did deposit the min.Amount and they asked me if I wanted BEFORE hand.I said NO.They added one anyway,wouldn't take it off! I requested many times before they finally did,and eventually lost within minutes.Not my type of casino 0_0
    • 1.0
      / 5
      average
      I realy want to test this casino today, but when i read all this s**t here, i need to stay out from this one, really scared to see so many people have some big problems here, i want to stay home and not try this, so sad because it have a good bonus, maybe some day i really have good cash on my bank account, maybe i try this but I don't think so, bad casino.
    • 2.0
      / 5
      This casino although offers huge no deposit bonuses such as its sister casino Ac you cant never wager the bonus because the wagering requirement is too high ! I read also comments that players wait 4 months to get paid and never happen that ! So i will stay away from this casino and i will trust another casino with 4 or 5 stars because i dont want to risk my money ! I wont deposit at this casino because i dont wanna loose my money !
    • 0.5
      / 5
      terrible
      Wow I read LCB's article about the fraudulent and unlicensed games. That is super rogue! I am going to stay away from this one. Thanks LCB!
    • 2.2
      / 5
      good game selection, easy navigation, plenty bonuses...plus plenty cashout delays
    • 2.3
      / 5
      average
      Sadly, this sit is an incredibly fun site to play on. They have great games and many of them, although I was devestated to see that they no longer offer either Concept or TopGame. I greatly prefer TopGame software to any other, and I have always enjoyed playing Concept games when I am wanting a change from my usual ones. The only other site with Concept software that I was aware of and frequented was 241bingo.com and they vanished suddenly awhile back. TopGame casinos all seem to be totally untrustworthy to me, and I have dumped over $100,000 into them collectively during a period of just under a year, receiving a payout just a single time for a measly $1000. On top of this depressing fact, immediately after making my pathetic little withdrawal, I was suddenly "blocked/banned" from said TopGame sites being told vaguely "I did not meet their security checks and that there was no more info or detail regarding why available. It was absolutely infuriating, so when Pamper and sister sites started having my games, I was thrilled. I probably should have checked into their reputation, as I came to discover that they are totally untrustworthy as well. Though they never blocked me at all, I never received the one and only win that I finally did have nor did I receive any type of explanation whatsoever; they simply stopped responding to my emailsand live chat messages entirely. Just to see what would happen, I made one more small deposit to see if they would suddenly respond to me when I was contacting them to give them the MSN # for my Western Union deposit and guess what? They sure as hell did! Long (very, very long...sorry) story short, their intentions are to only receive your money, and your chances of ever seeing a dime of your winnings (should you be so lucky) are incredibly low. One last thing; they have the most rediculous play-through requirements that I have ever seen; 80 times your bonus and deposit!!! EIGHTY!!! That's all, fellow gamblers...
    • 4.0
      / 5
      liked it
      Decent site to spend an afternoon. l spent several hour playing various games, and cashed-out the same day! Good luck to all who may play here "_")
    • 0.5
      / 5
      the ease with which the no deposit bonuses here are claimable and usable is wonderful, though i find the overall look and feel (the interface) to be kind of lacking... the way the bonus funds are separate from regular funds in addition to the software-partitioning makes this overall a confusing casino... and not to mention they dont really pay out
    • 5.0
      / 5
      awesome!
      After playing at this casino (and its sister casinos) for a number of years, I can tell you pretty much anything you want to know about it. I see all of the negative reviews, and quite frankly, some are with merit, most are without. Having industry experience, I can tell you that like any casino, Pamper - and its sister casinos - are no different than any others. Many people, myself included, are attracted to the high bonus amounts. The issue is the wagering amounts attached to the bonuses. In all reality, its necessary for any casino to stay in business. I've come to know Steve, one of the owners quite well. He is always willing to assist me with bonuses, chips if I don't win. I can confirm that I have been able to cash out several times, and was paid by the casino with no issues following the standard industry identification procedures. Pamper, Always Cool, and the other sister sites have changed ownership in 2014, and since then, Steve has worked diligently to have a large array of games to choose. I know may people tend to give TopGame a "bad rap", but the bottom line is that I have wagered millions at Pamper casino, and the have won multiple top line jackpots on the TopGame platform. I do NOT like BetSoft. I have NEVER won a line jackpot - and this is after A LOT of high limit wagering. I'm not too fond of Novomatic. Russian slots? No thanks. Still a bit too sketchy for me. I would like to see a return of TopGame, and some of the other test platforms they used, perhaps the old Parlay Games. Overall, Jen, one of the casino live chat reps is always very friendly, Steve has stayed up until 3 AM to help me get in deposits a number of times. I'd rate Pamper 4.5 out of 5 stars at this point in history. As I said, I would like to see TopGame back, Parlay... Steve is a good guy, Jen is cool... Would also like to see the playthroughs lowered to 60x on the higher bonuses. 85x is a bit excessive, but again, this is to keep things fair to the patrons and profitable to the casino. I encourage a visit to Pamper or its sister sites - just follow the casino rules - no multiple accounts - and you'll be fine.

    Pamper Casino Activity

    • waynemasters
      "I have a $7600.00 win that is being paid out. I had a $800 cashout at the sister casino, Always Cool that was paid promptly, and with no setbacks or delays. Payment was received within 5 days, I was congratulated and will continue to play here. Here's the thing. Most of these complints are over a FREE comp. This casino group is under new management effective November 2016. The new owner and partners are top notch, and have vast industry experience. To those looking for a freebie, then complain about it... it's rather unfair, don't you think? The casino - like all casinos - give out free play to get you in the door to spend a few dollars. As for me, I am extremely satisfied and as a long term player, I did have some issues with the former management, but the new team has been great and I wil continue to play here. The games are loose, the customer service folks are great and I give this site and its sister casino a 5 out of 5 stars. "
      READ
      Pamper casino

      Pamper Casino

    • waynemasters
      Pamper casino

      Pamper Casino

      awesome!
      5.0
      / 5
    • Melcb
      Pamper casino

      Pamper Casino

      terrible
      0.8
      / 5
    • Hawaiian69
      Pamper casino

      Pamper Casino

      1.2
      / 5
    • Sherri Fretz
      Pamper casino

      Pamper Casino

      1.2
      / 5
    • javad229
      Pamper casino

      Pamper Casino

      2.6
      / 5

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