Ruby Royal Review

Attach image
X
Please sign in if you want feedback.
Players are advised to proceed with caution. Too many reports of slow and denied payments. Non responsive and slow customer support. Aside from slow withdrawals players are now reporting "security checks" which can take from 60-90 days. During this time players are not allowed to cash-out. This is nothing but another stalling tactic. Players are then being told they won't be paid because they haven't played enough recently??!! More Information
  • Favorite
     

  • US Players

    US
  • Live Games

  • Mobile

Ruby Royal Details

    • Curacao
      jurisdiction
    • No
      download available
    • €/£/$ 25
      min deposit
    • €/£/$ 100
      min withdrawal

    Cashout details

    • Cashout Limit: $500 Weekly
    • Withdrawal limit: -
    • Cashout times: Long delays and non payments.

    Banking

    Software

    Certifications and Approvals

    Screenshot Gallery

    Overview

    LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received numerous complaints posted on our forum and at this point, the casino rep has stopped responding to both players and LCB staff.

    Integrity/Trustworthiness

    Ruby Royal has been getting away with attracting players by offering big bonuses worth thousands and not paying out when they win. It’s no wonder they no longer respond to communications with the number of players they’ve ripped off. Players have lost all faith in these brands not only because of the terms on conditions, which are bad, but based on the fact that they don’t follow them. Implementing rules as you go along never goes over very well and this is exactly what they’ve done with random security checks. Several months to complete? No one has time for that!

    Complaints

    A representative from Revenue Jet joined the LCB forum in 2012 and from then on the thread was a very active one. Players had issues with payouts, account closures and document verification. The rep addressed the issues on the forum but eventually disappeared.

    One problem that has come up more than once is players logging out and coming back the next day only to find that they’ve got no money left in their account. Explanations of multiple accounts have been given but with the overall nonpayment history the explanations are difficult to believe. In these cases deposits are to be returned to players but many have waited weeks to months to get their money returned.

    Players who meet every demand the casino makes have still experienced delays. The most common direction from the casino is to send in proper documentation. Players comply only to be told that their documents did not pass verification. The process starts all over when players resend documentation and can take a quite a long time to resolve, if it’s ever resolved at all.

    Among the most controversial rules that this casino and its sister sites have come up is the random security checks. Players are verified but are somehow randomly selected for these checks when they request a withdrawal. Many players have been burned by this process, which takes up to 60 days to complete.

    The Revenue Jet forum topic is available here.

    Withdrawals/Terms

    If only #12 was of the T&C’s was actually true. Players have been known to wait much longer.

    “Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”

    You get special treatment as a VIP with a 6 day approval process while all other players can wait 10 days. With all the delays players that have never been paid are probably wishing it was just 10 days.

    “13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”

    Customer Service

    Live Chat

    Player Support: support@rubyroyal.com

    Finance: finance@rubyroyal.com

    US toll-free: 1-888-983-1844, 1-844-895-0583

    UK toll-free: 44-800-058-8269

    France toll-free: 33-80508-0087, 33-80508-1006

    Germany toll-free: 49-800-724-1067

    S. Africa toll-free: 27-80099-9373

    Glo

    Glo Wood

    LCB Reviewer - last updated 2016-08-09
    read mobile review

    No Deposit Codes

    view all

    Overall Ratings

    1.3
    / 5
    From 456 votes

    Member's Feedback (22)

    • No avatar a112

      trayber

      • Jr. Member
      • offline
      • 28
        thanks given
      • 6
        thanks received
      1.5
      / 5
      Seeing the warning is a big sign to avoid this casino until they start to prove themself and start paying the players. I still have an open issue from a year ago when I got disconnected from a bonus round on a $5 bet and when I reconnected my bonus didn't resume and support wouldn't help other than say its ok bonus come often and wouldn't reimburse me except for a $10 free chip with a max cashout. Very dodge casino beware of the warnings and do not play here.
    • Index

      rena35

      • Superstar Member
      • female
      • online
      happy spinning
      • 2396
        thanks given
      • 3891
        thanks received
      2.5
      / 5
      I have an account with this casinos from a long time ago but I never deposited at this casino. It is really hard now a days to find a good Rival and seeing the warning sign just further proves that point. When i played the freebie, it did not last long at all.
    • Limp bizkit
      • 1
        thanks given
      • 1
        thanks received
      3.0
      / 5
      Fun casino to play at. Not my favorite of all time but well worth a 3 Star rating. I like the games but the bonuses really aren't the greatest that they could be.
    • No avatar a112

      franee

      • Newbie
      • offline
      • 0
        thanks given
      • 0
        thanks received
      4.0
      / 5
      I decided to give it 5 stars because it's one of the best Rivals. They are very trusted which is really important these days I can say they also have on eof the biggest deposit and no deposit bonuses so I am pretty sure it's one of the best Rivals around
    • Index

      Efti

        Sr. Member
      • female
      • offline
      • 81
        thanks given
      • 275
        thanks received
      2.5
      / 5
      Ruby Royal is supposedly one of the more reputable Rival casinos but my experience there was pretty much par for the course. I claimed an exclusive welcome free chip, which I lost, and later considered depositing with a bonus offer - only to find "No promotions available" in my account any more.
    • No avatar a112

      mrohacek

      • Sr.Newbie
      • offline
      • 27
        thanks given
      • 12
        thanks received
      4.0
      / 5
      I would like to change my opinion for now .. Got another free 10 promo, wagered, but cancelled withdrawal because of multiple promotion in a row.. shame.
    • No avatar a112

      premsharma16

      • Full Member
      • male
      • offline
      I can not stand stupidity, as a result i break out in SARCASM
      Live life king size !
      • 60
        thanks given
      • 59
        thanks received
      3.5
      / 5
      One of good Rival casinos... Thanks LCB for the No deposit bonus..
    • No avatar a112

      leostar

      • Newbie
      • offline
      • 0
        thanks given
      • 0
        thanks received
      do not deposit in this casino,they are cheater.I deposit 25 via skrill and they never put money on my account.I try to contact them and every time they told me to wait.Past more than month and still nothing.THIS CASINO IS FAKE

    Highest Community Rated Online Casinos

    Latest Forum Post

    • Index
      finallyfinally wrote: TTR Casino wrote:you and your website were declined to participate in affiliate program at TTR Casino. We made such decision based on a fact that you been promoting outright fraudulent...
      TTR Casino
    • Claudia schiffer
      i cannot load any more casinos when i am purchasing a chip trying to buy chip for club world usa for 6.00 but i hit the load button and nothing happens id for club world is boglooser57 can u  help
      Betfinal Casino No Deposit
    • Index
      This chip was an exclusive for another site. We will look into getting an excluisve for our members;)
      Betfinal Casino No Deposit

    Join today and start earning rewards

    You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
    S logo

    Awesome!

    We noticed that you just claimed a bonus from Can you confirm this that you claimed it?

    Report to moderator

    Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

    Please note that your email address will be revealed to the moderators if you use this

    Select Language

    Search

    Search Results

    39012170