Ruby Royal Review on LCB

Ruby Royal Review

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Players are advised to proceed with caution. Too many reports of slow and denied payments. Non responsive and slow customer support. Aside from slow withdrawals players are now reporting "security checks" which can take from 60-90 days. During this time players are not allowed to cash-out. This is nothing but another stalling tactic. Players are then being told they won't be paid because they haven't played enough recently??!! More Information
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Ruby Royal Details

    • None
    • No
      download available
    • €/£/$ 25
      min deposit
    • €/£/$ 100
      min withdrawal

    Cashout details

    • Cashout Limit: $500 Weekly
    • Currencies: EUR, ZAR, GBP, USD, AUD
    • Cashout times: Long delays and non payments.



    Certifications and Approvals


    LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received numerous complaints posted on our forum and at this point, the casino rep has stopped responding to both players and LCB staff.


    Ruby Royal has been getting away with attracting players by offering big bonuses worth thousands and not paying out when they win. It’s no wonder they no longer respond to communications with the number of players they’ve ripped off. Players have lost all faith in these brands not only because of the terms on conditions, which are bad, but based on the fact that they don’t follow them. Implementing rules as you go along never goes over very well and this is exactly what they’ve done with random security checks. Several months to complete? No one has time for that!


    A representative from Revenue Jet joined the LCB forum in 2012 and from then on the thread was a very active one. Players had issues with payouts, account closures and document verification. The rep addressed the issues on the forum but eventually disappeared.

    One problem that has come up more than once is players logging out and coming back the next day only to find that they’ve got no money left in their account. Explanations of multiple accounts have been given but with the overall nonpayment history the explanations are difficult to believe. In these cases deposits are to be returned to players but many have waited weeks to months to get their money returned.

    Players who meet every demand the casino makes have still experienced delays. The most common direction from the casino is to send in proper documentation. Players comply only to be told that their documents did not pass verification. The process starts all over when players resend documentation and can take a quite a long time to resolve, if it’s ever resolved at all.

    Among the most controversial rules that this casino and its sister sites have come up is the random security checks. Players are verified but are somehow randomly selected for these checks when they request a withdrawal. Many players have been burned by this process, which takes up to 60 days to complete.

    The Revenue Jet forum topic is available here.


    If only #12 was of the T&C’s was actually true. Players have been known to wait much longer.

    “Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”

    You get special treatment as a VIP with a 6 day approval process while all other players can wait 10 days. With all the delays players that have never been paid are probably wishing it was just 10 days.

    “13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”

    Customer Service

    Live Chat

    Player Support:


    US toll-free: 1-888-983-1844, 1-844-895-0583

    UK toll-free: 44-800-058-8269

    France toll-free: 33-80508-0087, 33-80508-1006

    Germany toll-free: 49-800-724-1067

    S. Africa toll-free: 27-80099-9373

    Down to Brass Tacks

    Ruby Royal is rated 0 of 1221 casinos reviewed with a score of 1.3 out of 5 after 456 votes and it has 112 Slots offered from Rival with an average rating of 2.6 out of 5 after 21077 votes

    Feelin froggy

    LCB Reviewer - last updated 2016-08-09
    read mobile review

    No Deposit Codes

    Overall Ratings

    / 5
    From 456 votes

    Member's Feedback (22)

    • 1.5
      / 5
      Seeing the warning is a big sign to avoid this casino until they start to prove themself and start paying the players. I still have an open issue from a year ago when I got disconnected from a bonus round on a $5 bet and when I reconnected my bonus didn't resume and support wouldn't help other than say its ok bonus come often and wouldn't reimburse me except for a $10 free chip with a max cashout. Very dodge casino beware of the warnings and do not play here.
    • 2.5
      / 5
      I have an account with this casinos from a long time ago but I never deposited at this casino. It is really hard now a days to find a good Rival and seeing the warning sign just further proves that point. When i played the freebie, it did not last long at all.
    • 3.0
      / 5
      Fun casino to play at. Not my favorite of all time but well worth a 3 Star rating. I like the games but the bonuses really aren't the greatest that they could be.
    • 4.0
      / 5
      I decided to give it 5 stars because it's one of the best Rivals. They are very trusted which is really important these days I can say they also have on eof the biggest deposit and no deposit bonuses so I am pretty sure it's one of the best Rivals around
    • 2.5
      / 5
      Ruby Royal is supposedly one of the more reputable Rival casinos but my experience there was pretty much par for the course. I claimed an exclusive welcome free chip, which I lost, and later considered depositing with a bonus offer - only to find "No promotions available" in my account any more.
    • 4.0
      / 5
      I would like to change my opinion for now .. Got another free 10 promo, wagered, but cancelled withdrawal because of multiple promotion in a row.. shame.
    • 3.5
      / 5
      One of good Rival casinos... Thanks LCB for the No deposit bonus..
    • do not deposit in this casino,they are cheater.I deposit 25 via skrill and they never put money on my account.I try to contact them and every time they told me to wait.Past more than month and still nothing.THIS CASINO IS FAKE
    • 4.0
      / 5
      ruby royal is one of better from rivals and they are having nice sign up bonus, they gave me it so I went to it, site is satisfying and good however I am not lucky with this one they are average in promotions but cashable , good organized lobby and support at good level 4 stars
    • 4.0
      / 5
      this is one of the better series of these bonuses :) having very positive experiences with this casino, mainly with their support and smooth withdrawals, I can say that I am very satisfied after cooperation with this organization. 4/5 ! min

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