Omg, I have just been through hell. Seriously, words cannot even describe the experience I had with the customer service. I almost don't believe it happened. So I wagered nearly 400+ mBTC playing, thinking they had a 15% CashBack bonus (which I saw on here btw). I ended up losing it all and went to the live chat to ask about the CashBack. The REPRESENTATIVE kept copy and pasting "There are no bonuses available at this time" over and over and over. I asked for him to explain, not to just keep saying the same thing. But he just kept repeating, so I asked for a manager. This is when it gets ridiculous. He first states he isn't the manager, then he is, then he says he told me not to leave him because he was afraid of being alone, and that he actually just got promoted to manager while we talked. He then said he always wanted to be a comedic actor. He continued to make my money i just spent into a joke for 30+ minutes. I cannot even begin to comprehend this. I'm totally appalled, to the point I want all the money if ever wagered back!