Update on customer services Disclosure: I'm the CEO of Oshi. Firstly, SoftSwiss are doubling the size of their customer services team. This has been planned for a while. It's because Bitcoin gambling is seeing massive growth and SoftSwiss are the dominant operator platform for Bitcoin casino gambling, which has led to a massive growth in customer service activity. Secondly, we have been talking to SoftSwiss about how we can make sure those cases which need more attention can be identified easily. Changes on Oshi: we plan to improve our contact page, so if it's a standard query, i.e. please enable my bonus, here are my documents for 'know your customer' , these get routed in the usual way. If it's something non-standard, we want to to make sure it can be flagged up and routed so we can make sure the right person deals with it. Finally, I'm really impressed by how seriously the team at SoftSwiss take customer service and how they are improving on what already works pretty well.