Hi rferry5 , 4.5 is the average user rating. People do like them and personally I do to. As far as them being #5 in our humble opinion that spot is well deserved. A long standing casino ( group ) with fairly quick cashouts ( which is crucial when it comes to USA facing casinos ), good CS, and casino Reps at LCB.
I am sorry to hear about your losses though, and true not winning is an important factor for a lot of players. But it is the name of the game and the house always wins.