We would like to thank you all for your feedback and since we constantly seek to improve or services, we invite you to email us at casinorep @ richcasino.com [typed tigether] with any and all your suggestions – so we can make Rich Casino your favorite entertainment site!
We would also like to address some of your concerns:
First of all, our site got a makeover – the colors are darker to mimic a real life casino mood and the layout is very user-friendly.
We now have thousands on games to choose from – all equally entertaining!
Some mentioned our offers: note that the welcome package includes a $25 cashable free bonus and 500% matching deposit bonus for your first 5 deposit. That’s right! 5 deposits with an incredible 500% bonus!
Would like to mention that all bonuses received between the $25 Sign Up bonus and your first deposit is considered play money and is not cashable. Please refer to point 4. of our Bonus Rules section.
In regards to the cashout process: the documents mentioned in our Terms and Conditions are required in order to make sure that nobody is trying to use your personal information or take advantage of it. We all understand the urge to see the winnings in your own hands as soon as possible – but what if the info you placed on the account is incorrect? What is there is a typo and we are delivering the money in the WRONG hands? This is what we are trying to prevent and we appreciate your patience in regards to the matter, since it is very important to us!
Another thing that changed is the timeframe in which we deliver your winnings: for online wallets (Neteller, Ecopayz, and Skrill) between 24 and 48 and between 5 and 10 business days for E-check, Papercheck and Bank Wire. The cashout options depend on your registration country, so please ask our chat representatives which are the available withdrawal methods for your area.
We invite you back online to experience the new Rich Casino and take advantage of our amazing promotions. For any questions, our Support Team is online 24/7 to assist you in any way necessary!