We would like to thank you all for your feedback! And, since we want each and every player to be 100% satisfied with his gaming experience here, we always seek to improve, so please email us at casinorep @ thebescasino.com [typed together] with any suggestions you might have!
Now we would like to address some of your comments:
You asked about the withdrawal procedure and playing without bonus money – which lead our agent to believe you were asking about cashing out winnings from your deposit: he presented you with the information for your current VIP level: your max chashout was indeed 500 – if the winnings would have come from a deposit.
However your winnings were made by playing the cashable Sign Up bonus – the max cashout for this was, at the time, 250.
You can always come online, our support team will be there 24/7 - and they will explain anything that is unclear.
In regards to the free spins Mikbarb was mentioning: note that winnings that come from the free spins are added to your account as bonus money. This bonus money comes with a x75 wager. Once the wagering requirements are finished – all the winnings are cashable.
And you still have $ 21.40 in your balance – waiting to be played!
Jcbossi209 mentioned our promotional calls: all our players receive this promotional calls. My colleagues never declined adding the bonus on your account: they simply informed you of our rules: one of them states that bonuses received between the Sign Up bonus and your first deposit are not cashable.
We invite you online to take advantage of all the amazing promotions and experience the new and improved Thebes Casino!
Have a wonderful day,