We would like to thank you all for your feedback! And invite you to email us all your suggestions at casinorep @ casinomoons.com [typed together].
Also, we would like to clarify some of your concerns:
The Sign Up bonus is the only cashable bonus, before your first deposit. Therefore, the best way to actually test the cashout process would be by making your first deposit and submitting for a request.
For Vanilipas, we invite you back online, make your first deposit and try for yourself!
There has never been a problem if the Withdrawal Guidelines are met. Also, there cannot be any mistakes with the wager count – if a bonus is wagered it becomes cashable.
Also, once approved, a withdrawal request will be finalized depending on your preferred payment option, as follows: between 24 and 48 hours for Neteller, Ecopayz, and Skrill and between 5 and 10 business days for Bank wire. Please make sure you ask our chat representatives which options are available in your area.
In regards to Jcbossi209's feedback - since 2010, when you last logged in, we changed a lot of things! The site is now very user-friendly and the graphics have much improved!
Also, we brought in thousands of new, entertaining games, form different game providers.
We noticed you did not yet make your first deposit here, so we also wanted to mention our Welcome Package: 500% deposit bonus for your first 5 deposits!
Also, in regards to the Withdrawal Guidelines: it is actually pretty simple to cashout – most of our players receive their winnings without any issues. The easiest way is to wager on the deposit bonus (which has the smallest wager) send in the required documents and place the winnings in pending.
We would like to add that our Support Team is online 24/7 – to explain anything you need clarifying.
We wish you all a wonderful day!