I had only short experience with them. Recieved welcome bonus, no luck :) I do not know, why everyone complains? You must to read T&A and be sure, play like they say. It's free money, you do not invest ANY of your money, so they make rules - not you. From my prospect view I played in lot of different casinos, from many of them I cash out winnings, from other ones I lost fast everything and from third ones I break T&A and they did not pay me. Firstly I was angry, but then I realise, that they make rules and I must to adapt.