Unbelievable! I just closed my account at Dreams, after experiencing what they call "support". I dealt first with Jeff, then with Joseph. Before I had exchanged a full sentence with Joseph, I KNEW that this had to be a black listed casino. Imagine my amusement when I checked in here only to discover that they used to be cirrus! LOL! I should have known. These morons sent me an email this morning with a "free" $100 chip. When I cashed in the chip, I was given a play thru figure, and the choice to play for real money or fun money when I opened a game. I chose real, natch! The game froze before I could play it. Had to shut down the pc and start over again. When I checked back in, there was a dollar missing from my account. So I called on live chat. I didn't have much hope at this point of getting any quality of help because it had taken Jeff well over ten minutes just to retrieve my pass word when I first opened the casino. He never did help me, but he did answer me twice with information intended for another player. After arguing with Jeff for a good five minutes about this missing dollar, he informed me that I was a free chip abuser, and then he accused me of all manner of things. I tried to reason with him, this being impossible, I asked for a manager. I am pretty certain that the manager was none other than Jeff using a different id. Joseph asked me if I was saying the things that I was saying because I had neglected to read the rules. I ended up telling these morons to close my account. I did have the chat emailed, and will print it here if you like, but it seems like a worthless thing to do, as any one who has ever played at a blacklisted casino is familiar with the process. AVOID ever giving these people your banking info. They WILL abuse it- they will NOT pay you any winnings that you might achieve, and they will cheat you blind. Yup, all in all, it was a real "fun" experience- if you lean toward masochism!! Rating- minus ten stars!