Hi LCB Community!! I had claimed the bonus with ease, AWESOME! I met the wagering requirement and the maximum amount available to withdraw ($150) But while playing Caesar's Empire I had a feature disappear about half way through along with the winnings from said feature. I continued to play for a bit and then approached their support staff for answers. The following is our conversation... Please wait for a site operator to respond. You are now chatting with 'Frank' Frank: Welcome to the casino's online Live Chat service. How may I assist you? you: Hi Frank you: I was just playing Caesar's Empire Frank: Hi, you: and in the middle of the free spin feature, the game froze and sent to the game Achilles and my both free spins and the winnings from the feature disappeared... you: is there anyway to investigate what happened and why? And perhaps a way to rectify this? you: Hello? Frank: Okay. May you please provide your username and the name if the casino you are playing at so that i can have a look at your account? you: rtuhana you: raging bull Frank: Please give me a moment while I have a look for you. you: thanks very much Frank: Thank you for waiting. I'll be with you in just a moment. you: ok thank you Frank: I'm sorry for the delay. I'll be right with you. Frank: Hi Rei, after you have completed the wagering requirement, the bonus was converted and the maximum cash out was $150. Unfortunately you played it and now your playing balance is 34 you: No problem, I understand this is a rather tricky issue you: So you're saying this is a normal procedure? In the middle of a feature to make adjustments to the accounts balance? Frank: It's note really a procedure. But all our free bonuses have wagering requirement and maximum cash out. If you complete the wagering requirement on a coupon, you can cash out the amount, and the maximum cash out on the coupon you were playing was $150 you: Yes I understand that, but why did my feature and it's winnings disappear? you: Is that the system automatically detecting that I had reached the wager requirement, and upon reaching that milestone what happens then? Frank: Yes, the system automatically detected that you have reached your wagering requirement. After you reach the milestone, you can go to cashier and request for a withdrawal if you have made a winning. you: That still does not explain what happened to my feature and it's winnings? you: Have you heard of this happening before? Frank: You played it down without knowing it and now your playable balance is $34 Frank: That is why we advise our players to be in constant communication with us so that they can check the remaining wagering amount remaining you: Frank, that is bordering on insulting you: I was completely focused on what was happening and I did nothing "without knowing it" Frank: I am sorry about that. because on my end, your playing balance is $34. you made the $150 winning but you played it down to now $34 you: I was about four spins in to a feature, $72 in my account and about $30 in the win column from the feature when the game froze then disappeared and it opened the game Achilles which I had been playing just previous to this incident. Frank: I will be right with you. Frank: Thank you for waiting. I'll be with you in just a moment. Frank: I Have just reviewed your account and I can confirm that all your winnings were successfully credited into your account. you: do you have the ability to view my betting history and results? Frank: Yes we do have and we can send it to you you: I understand my account looks normal, it is the interaction with the game in question that is the issue. I could really care less about the $$ I will burn $500 a day if I am being entertained. you: You can? you: Awesome! you: Please go ahead and do that so I can review the information and understand what happened. Frank: we will send it to you. you: awesome thanks Frank Frank: You are welcome ;) Frank was a nice guy but obviously out of his depth trying to put it on me being oblivious to what was happening. I will await their correspondence and keep you all posted. Thanks. Tigion.