I had very bad playthrough and the welcome bonus addition, I mean the 20 spins you get for a whole week, same. I never had such bad RNG losing not exactly winnings but that's the only casino which changed my point of view completely. The Customer Support after I said I cannot claim my 20 spins in the evening because they gave them differently to others online casinos, sth around 19:00-21:00. The employee told me that he cannot help me so I thought the same thingy like everywhere. Maybe 20 minutes later I get e-mail from their Support Department with no deposit freebie... It's not about the amount. IT WAS JUST ABOUT THE GESTURE!!!