they are offering a free coupon now for what level you are on...i tried to redeem it and would not go through, then contacted customer service, after 20 minutes of waiting for them to "check on it" and me asking if they were still there, i signed out! there customer service is terrible! I tried to cash out about 6 months ago when I had won and they wouldn't let me, said i didn't meet requirements...no other explanation, however, I gave them another chance and deposited again. And now this! bad casino!