I played here for the first time 2-3 years ago. I played my first No Deposit Chip, made wagering requirements and started the withdrawal process. I was asked for my Identification, Utility Bill, and Credit Card that I would be using to deposit. I had my documents to them within the day. I received an Email from Slot Madness stating that my payout was approved! I then proceeded to wait for an Email from the payouts department, which I did within 2 days. The Max Cashout on the Free Chip was $50. Within 5 days I received my check! I know this casino has gotten a bad rap, but my experience with them has been a pleasant one!