Thank you Virtual! So far, the only one I have cashed in on. My worries due to the comments made me contact you with negative expectations about being paid. Customer service was fantastic until I inquired about "NOT being paid" (my own assumption from reading negative reviews)... then they were a little impatient (which I now understand, because I had not given them a chance. Once I understood the rules and about the bonuses, max cash outs, wager requirements, and multiple codes... it made it clear why so many have trouble. This is what I do with every casino I try now. - Contact chat and ask the following, and then have the entire chat emailed to me so I can keep track of the exact rules for each so I can refer back to it as well as have it available in the future if trouble or a misunderstanding occurs (ex: if chat tells you one thing and does another). ASK: And, ask again if you are unclear. Repeat back to them how you are understanding it and see if you are correct. - What are your rules about signing up for more than one casino in your group? - What casinos are in your group? - What are the wagering requirements for this bonus? - Does the casino automatically delete the bonus amount from my "available balance"? - How much do I have to "request" in order to actually receive the maximum cash out amount? -What is the max cash out for this bonus? - Are fees and bonus subtracted from my "winnings" or my "max cash out amount"? - What are your withdrawal methods and which one is generally the fastest and smoothest? Point is... ASK anything and everything you can think of and have the transcript sent to you (right through chat) before you even get started! Saves a lot of confusion and misunderstanding later if you win :) BTW... Despite all of the issues Virtual has had, and the warning beside their casino... They did pay me via Money Gram within 5 days of approving my winnings! Granted - I was on their butt every single day calling and emailing all departments because I was so concerned they would NOT pay out... Not sure if that's why, but they DID... and FAST. I am sure I will give them another try. Good luck all!