Our VIP department was contacted by the affiliate to increase a referred players deposit and withdrawal limit. We responded that the account holder had to contact us for such request. Then a link was posted to a YouTube clip on someone streaming Videoslots.
Our VIP agent was never aware that this someone who was self-excluded was playing on someone else's account tracked to his own affiliate account. At that time, we did not have the information that we had later and that prompted our steps.
Regardless if the game had been won or lost, all play had to be voided under the rules of our licences.
If you have further complaints, please send them direct to MGA. We will not comment on this any further.