Cryptologic makes proactive moves to give players a better online experience

Players on Cryptologic-powered online casinos will have the best Internet connection technology available to maximise their online gambling experience and ensure it is trouble free and enjoyable, according to a statement from the gambling software company this week.

Explaining the improvement, a Cryptologic spokesman revealed that the company has signed a three-year managed services agreement with BT for the proactive monitoring of CryptoLogic's global network infrastructure. The new service is expected to go live by the end of the third quarter of 2009, and will further enhance the gaming experience through a proactive approach using BT's ISO-certified managed services program - proven to reduce downtime and increase the availability of Internet services.

"Part of CryptoLogic's new strategy is to improve our business efficiencies and reduce our costs, and this agreement with BT will help achieve both goals," said Brian Hadfield, CryptoLogic's President and CEO.

"CryptoLogic is devoted to delivering a superior player experience. That means anticipating problems before they happen, and in the rare case they do, fixing them quickly. Choosing to outsource the requirement to BT means the customer gets the benefits of scalability, flexibility and BT's expertise to deliver capacity where and when it's needed, efficiently and profitably. CryptoLogic and its customers will benefit from BT's global expertise."

Operating in more than 170 countries, BT is one of the world's leading providers of communications solutions and services. BT's principal activities include networked IT services, local, national and international telecommunications services, and higher value broadband and internet products and services.

"Internet gaming is a dynamic, growing field, and BT is excited to maintain and monitor CryptoLogic's infrastructure, and to help them deliver an even more powerful player experience," said Colm O'Neill, Managing Director, BT Business. "This contract is the result of an accurate analysis of the customer's processes and requirements both nationally and internationally. BT will be providing the managed service facility from Ireland, it will help Cryptologic to drive cost reduction and service agility both in ICT operations and across the business through innovative IT management.

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