Less Disputes reports eCOGRA

Fair Gaming Advocate's latest report shows that disputes per accredited operator remain impressively low

The independent player protection and standards body eCOGRA has released its latest report on remote gambling disputes handled by the organisation's Fair Gaming Advocate, showing remarkably low levels of player disputes at online gambling sites (www.ecogra.org/Stats) bearing the eCOGRA Safe and Fair seal of accreditation.

Online gambling sites bearing the seal are the subject to constant monitoring and annual inspections and reviews by the London-based non-profit organisation, now in its seventh year of operations. One of the requirements for accreditation is an operator’s commitment to work with eCOGRA in the event of player disputes.

Fair Gaming Advocate Tex Rees reports that over the first half of 2010 there were a total of 376 complaints submitted to eCOGRA, 33 of which were at non-accredited operations over which eCOGRA has no influence, and therefore cannot mediate. A further 56 of the complaints were declared invalid due to insufficient detail, irrelevance, abuse or anonymous origin.

The remaining 287 disputes - 76 percent of the total received - were resolved by the Fair Gaming Advocate, normally within 48 hours, with 47 percent settled in favour of the player.

"These numbers are similar, and in fact compare favourably with last year's numbers, despite the fact that eCOGRA now has 11 more accredited venues than last year," Rees reports. "We have actually seen a decrease in dispute mediation requests.

"We can attribute a portion of this drop in disputes to the fact that we have now been working with many of the Seal operations for several years and as a consequence a number of policies and procedures have been developed that translate to less cause for disputes. Our operators are also better equipped and motivated to deal with disputes at the operator level, which results in eCOGRA receiving fewer complaints."

Rees detailed Cash-in (43 percent), Bonus issues (21 percent) and Locked Accounts (21 percent) as the principal causes for dispute, with the number of cash-in complaints easing from last year's 51 percent.

"We dealt with an average of 11.03 disputes a week in the first half of 2010," Rees revealed, adding that this represented an average dispute rate per Seal operation per month of 0.34 disputes - slightly lower than last year's 0.37 disputes.

"This level of performance is satisfactory and well within the standards we have set for our operators," she commented. "Viewed against the very high number of transactions these well established, tier one online gambling venues experience on a daily basis, the number of disputes continues to be remarkably low."

eCommerce and Online Gaming Regulation and Assurance (eCOGRA) was founded by competing online gambling companies seven years ago to improve operational standards and player protection. Accredited companies must comply with practical business and integrity standards, coupled with an impartial inspection, review and monitoring program that authorises them to display the organisation's revocable Safe and Fair seal.

Since its formation, the organisation has extended its services to cover online casino and poker room operations, Internet bingo, sportsbetting, mobile and live gambling businesses, and affiliate program best practice through an Affiliate Trust Seal, positioning its influential accreditation within reach of all online gambling companies.

Many of the top software providers in the industry have already been assessed by the organisation, which is recognised by several international online gambling regulators and by bodies such as the European Gaming and Betting Association, which counts most of Europe's major online operators among its members.

Live activity feed

  • No avatar small
  • No avatar small
    Bonanza game logo

    Bonanza Game Casino

    / 10 votes
  • Index
    "Drawing a line under this now.  Problem solved - see my private message to you.. "
  • Alenvers
    " MelissaN wrote: Hi claralie, The rep has been notified again and hope he'll get back to us soon with the clarification.  THANK You Melissa i see your post just  now ( 9 hours after) yes  sure there is a reaction  without an email or any explanation they cancelled my  pending winnings of  $200- this morning they was always in pending in my account. WOOOO real gentlemen - nothing at least as usual - they cant say the contrary of their last email i think.How explain that one day before as they rules said i am  not eligible for a bonus and one day after i am eligible ?and the problem is that i won the first day so how be clear when the second day i became eligible for  a  bigger bonus and that i have te permission to cashout ..but.nothing i lost.   there  will be any explanation I think:the only available that works in any same kind of   situation is that rules  can be changed as and when and how the casino wants - rules - no rules what importance  it was  a  freebie why will they pay ?i am stupid this is  the explanation. "
  • No avatar small
    Sign Up Bonus
    Lord lucky logo

    Lord Lucky Casino

    / 13 votes
  • Tumblr nsdzsdacgp1s7vusdo1 250
    Expires on 28th Oct 2016
    Vip stakes

    VIP Stakes

    / 279 votes
Swipe left or right to see more

lcb activities in the last 24 hours

  • 45
    new members
  • 576
    members online
  • 15912
    guests online
  • 118
    new posts
  • 116
    free games played
Join the club

Highest Community Rated Online Casinos

Swipe left or right to see more

Latest forum posts

Join today and start earning rewards

You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
S logo

Report to moderator

Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

Please note that your email address will be revealed to the moderators if you use this

Select Language
Search Results