According to a recent announcement made by Riga-based live dealer gambling provider Evolution Gaming, it has reached a significant milestone, signing up its 100th live dealer casino client, and likely becoming the biggest supplier in the domain.
Discussing this important boost, Evolution said that last year it saw “...unprecedented interest in Live Casino and, in particular, a sharp increase in demand from operators for dedicated, branded tables.”
Such interest naturally triggered an increase in Evolution’s Riga-based head count as well, rising it to almost 1,000, covering design and development, customer support, chat moderators, surveillance and fraud teams, plus pit bosses and dealers serving international and localised Live Roulette, Blackjack, Baccarat and Casino Hold’em tables.
Of the 1,000, around a hundred are international team, and feature native speaking dealers for eight different languages, with several native speaking dealer tables being open to all Evolution licensees, while others are operated exclusively for specific licensees.
Expressing hope for further development, Svante Liljevall, Evolution’s COO, said: “We fully expect table and staff numbers to rise further as more and more operators choose to run their own dedicated tables out of our state-of-the-art studios.
“Firstly, a dedicated table enables an operator to strengthen their brand online and to create unique offerings tailored to specific markets.
"Having taken that step, Evolution licensees typically see an immediate rise in player numbers, playing times and revenue. That’s as a direct result of localising their Live Casino and creating even stronger rapport between dealers and players. In many cases this leads to the operator opening further dedicated tables or a complete dedicated online environment,” he concluded.
Furthermore, he specified that one of the company’s plans is to expand its training facility to provide regular training and assessments for both new and existing staff.