Independent Audit Rates 32Red Best!

Independent Audit Rates 32Red Best! The pioneer customer service quality audit conducted by Etruvian Consulting showed that 32Red online casino bested the list of 16 well-known gaming operators based on seven categories: accessibility, response time, product knowledge, personalisation, friendliness and going that extra mile using a mystery shopper methodology.

Namely, testing the 16 of the big-name gaming operations to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance, Etruvian consulting found that 32Red was the best in the competition with an overall score of 8.8/10 to which mostly contributed superior response times and product knowledge shown by their player support team.

The Etruvian project leader, David Coleman, explained this, saying: “The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.”

Expressing joy because of such a result was 32Red chief executive officer Ed Ware, who added: “Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market leading proposition.”

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