The COO of UltimateBet parent Tokwiro Enterprises, Paul Leggett has expanded on his earlier statement following further timeous investigations into the incorrect payouts on games at UltimateBet.com over the weekend (see previous InfoPowa reports).
"There is a prevention system in place designed to protect hand results against disconnections," Leggett explained in his statement. "However, after conducting an extensive source code analysis, we found logic in our code that we have enhanced to further ensure this malfunction cannot reoccur.
"We were able to reproduce the error on our testing systems by forcing a hand to disconnect its winning player at the precise millisecond the hand in question was awarding the pot and simultaneously flushing the "player's state" data. Had the disconnection happened literally a millisecond sooner or later the error would not have transpired.
"While enhancing the software to prevent this malfunction from occurring again, we introduced a new defect that caused 36 hands to award incorrect payouts. All players have been reimbursed for these hands as well.
"We have implemented a new method into the code and updated the game servers. Both errors are no longer reproducible. Furthermore, we are conducting extensive tests to simulate every possible disconnection scenario to ensure this type of malfunction cannot occur in the future.
"We are currently reviewing historical hands in our database to see if there ever were similar incidents in the past. Thus far, our investigation has been unable to unearth any additional historical occurrences of this malfunction. Our investigation will continue until we are satisfied that there are no additional historical occurrences.
"We recognize the severity of these issues and we will continue to give them the attention they deserve until we are absolutely certain that they cannot happen again. "
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