eCOGRA Offers Free Dispute Resolution Service to British Market

Players at casinos licensed by the UK Gambling Commission have access to a dispute resolution service for free of charge and operated by the London-based independent standards organization and testing agency eCOGRA.

The UK Gambling Commission has authorized the company to act as an Alternative Dispute Resolution service provider.

The free dispute resolution service is available at www.ecogra.org.

"eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours," said Andrew Beveridge, chief executive of eCOGRA.

ADR head Tex Rees commented, "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC.

"We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."
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    Deealiquo6977

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    Believe you can and you're halfway there!
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    I have sent eCogra a direct email but have had no reply. Who do I speak to as this is a serious matter regrading myself and a casino which I will not name at this point. Could eCogra please get hold of me urgently
  • Jade lcb

    jade

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    What I don't understand is what is this sophisticated software system that they developed and how does it work along with the mediator to resolve disputes. It is always a good thing when problems can be resolved without the use of the legal system and its complicated, expensive and time consuming nature. How can players feel that their best interest is being taken into account when it is being decided by a so called sophisticated software system that they know nothing about. I hope that the use of this system, along with everything else, does what it is suppose to do for all concerned. I am a little troubled that they refer to the players as the players, but refer to the operators as their clients. IMO it sounds a little bias already................
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    sharpe

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    I think this is very good initiative from the British gambling authorities to create such a service's when players will be able to complain and share their online gambling expirience.It will be probbably will be a good idea for other country's and regions to follow the UK example.
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    Efti

    • Sr. Member
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    This could be considered good news for UK players if eCOGRA truly operates as an independent and impartial party in disputes between online casinos and their customers... Unfortunately, from some comments I've read over the years on other sites, that may not actually be the case :/
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    yapro123

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    Well, i think it is good news for UK gamblers, and absolutely nothing interesting here for players from the other countries. IT is good to see that ECOGra is care about some players, but i am really interested why not to do same service for players from other regions. Anyway, i wish they will not have much job, because never like to see any players have problems.
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    catapultaudio

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    ZZzzzz, the UK regulation effort is really looking like it was a gigantic waste of time with the developments concerning 666bet/Metroplay taking place right now. I thought that the UK gambling commission taking over licensing was supposed to safeguard player funds and prevent us in this country being ripped off by on-line casino charlatans???

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