$8M Payout Voided at Lucky Eagle Casino in Washington

$8M Payout Voided at Lucky Eagle Casino in Washington Veronica Castillo was playing a Slot at the Lucky Eagle Casino in Washington when she suddenly hit a life changing $8 million jackpot. You can imagine the excitement when she saw the 7-figure win but the casino claims that the machine malfunctioned and handed her an $80 voucher.

Castillo, a mortgage loan officer, and her mother visited the Rochester casino over the weekend. She fed $100 into the machine and thought she had an amazing win.

She spoke to local media, Koin 6, and said, “I was very excited, happy. Then I couldn’t believe it.”

Casino staff approached her explaining that the machine had malfunctioned.

“They shut off the machine, took it away, printed out a ticket and gave me $80.”

The gaming machines display a sticker that advises players that a malfunction will void all pays and plays to which Castillo says, “To me, it’s cheating, may even be fraudulent. My first thought was, how many people has this happened to? They think they won, then going away empty-handed.”

Lucky Eagle Casino CEO John Setterstrom has been with the company since before it opened its doors in 1995. He said that nothing like this has ever occurred and the casino has turned to the Slot manufacturer for information.

Setterstrom doesn’t want to lose a player but Castillo is seeking legal advice.

Despite signage, the maximum payout on a machine and how gut wrenched she must be, do you think Ms. Castillo has a case against the casino or the Slot manufacturer?
  • Oh the poor thing :( I know my excitement when ive had a miinor win...anything from a few hundred upwards lol,i near would faint at the sight of a figure like that!! My heart would probably then stop when told it was a malfunction, how cruel?!! i agree with a couple of the previous posts, the money casinos make should be only one reason why they are responsible to pay up! if it happens on such an odd occasion one would think it wouldnt be such a big hassle for the gold mines. You would think the added attention and flow of customers it would bring due to media reports etc would be an added incentive to do whats right. People would flock in knowing such a payout existed there! i wish her all the best and itll be interesting to see how it pans out, theres no excuse for machines in this day and age with the technology we have to be 'malfunctioning' to that extreme
  • I hate that feeling of enjoyment when you realize you have just won life changing money and become instant millionaire turns into tears of blood in just few words.. I think i would blow off my head after receiving news like that.This things should never be happened to nobody!!
  • I agree with Klaus. The profits for casinos are very large. It should be 100% their responsibility to prevent this from happening. And if it does, they should pay it. Period.
  • If the max jackpot would have been $20,000, the casino should at least pay her this amount. I really hope this poor lady will seek a clever lawyer and sue the casino!
  • just goes to show that todays world has gone to s**t.
  • Disgusting. In cases like this there should be one outcome only. The casino is liable to pay that win out and its their responsibility to ensure machines work correctly, make sure every machine is secure, and are that all the software on them is 100% reliable. So what the machine malfunctioned - that isnt the punters problem. Its simple. If the machine is good enough to take punters cash without question, and that machine is actively taking peoples money, then regardless of software errors or display malfunctions, you should payout if they win - those issues are your problem as a casino, not a punters. At the least a hefty fine and review of the operators licence should be put in place, offering faulty and unreliable gambling machines for punters to feed money is basically fraud..... How much cash did that machine take in from punters since it was put live? How many other identical machines are in the casino with potentially same issue? Every single penny of profit from those particular machines should be seized from the casino along with an independent assessment of the machines in addition to independent access to their backend system, just to make sure there is nowt dodgy going on.
  • I saw the info on Lucky Eagle official site, that this machine's max payout is $20,000, so it just unable to give $8,5 millions winning and they prove it was a display malfunction. Real winning at that spin was $10.50. But the fact of this mulfunction is terrible. I can imagine worst feeling of Veronica at the moment. And I think it's manufacturer or service company fault, she could take the to the court just for that big stress she had.
  • This is a prime example of how casinos think they can rip players off.... EXACTLY this is so ridiculous I hope she was able to take snap shot of the screen so she had proof of the winning Jackpot. Casino are always there to win same thing apply with all these online casino that cheat us off with there free spins that doesn't pay went playing full bet. So many time I play like 4.50$ a bet and end up winning total crap. Anyway I Do hope she will win. Make me thing of this guy that buy 2 lottery ticket one pass at 8:59 they other 9:07 ( 7 sec beyond the time line ) he went to the court, and lose is case. Plus end up having a tons of debt poor guy ! But some bad luck.
  • I feel so bad for Veronica Castillo! As somebody mentioned, having something like this happen is one of my fears, I think it would be one of the worst days in my life if I thought I had won a huge life-changing amount of money and then it was taken away. Unfortunately, I'm pretty sure that most real casinos would have done enough to legally cover themselves in case of equipment malfunctions and she probably doesn't have much hope of getting more money out of them over and above the $80.
  • Quite simple actually, If the machine is programmed to pay out $8million then she has a case. If not then the machine malfunctioned.

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