Luck3 Casino

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    Luck3rep

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        Luck3rep

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        Dear LCB players,

        Luck3 Casino Review

        I'm Natalie, the representative of Luck3 Online Casino! Please don't hesitate to send me any suggestions, issues and questions about Luck3 Casino. I'll be glad to reply to all of you, guys! 

        PS the most active and attentive players will deserve special rewards from me.

        Natalie Johnson
        www.Luck3.com
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        helwin

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        Hi Natalie, I can't seem to retrieve my login info. By chat they send me back to forgotten password page. Still haven't sent anything. Help? username helwin  contender458@live.com
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        Luck3rep

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        Dear Helena,

        I've sent the test letter to your email, because I want to check your spam filter. I guess it blocks Luck3 messages. Please let me know that you received my email.

        Rgds,
        Natalie

        helwin wrote:

        Hi Natalie, I can't seem to retrieve my login info. By chat they send me back to forgotten password page. Still haven't sent anything. Help? username helwin   contender458@live.com
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        helwin

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        Yes I got it Natalie, Should I go retrieve now? or wait for a signal?
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        Luck3rep

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        Hi Helena,

        it's good! Please try to retrieve your details once again and let me know if you still having issues there.

        Good luck!
        Natalie

        helwin wrote:

        Yes I got it Natalie, Should I go retrieve now? or wait for a signal?
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        helwin

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        It didn't work. But then I realized I didn't download the casino, excuse my ignorance, but do you that's why?  I'll try it. Just have so little room and my computer  is so worn out. I'll let you know
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        helwin

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          Well, I don't know why things are happening lately. This didn't work either. Thanks for trying Natalie
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        soda69

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        You are now chatting with Luck3 Support 11 (General)

        CocaKolaKid: hello
        Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
        CocaKolaKid: does my current balance have any restrictions or wager requirements attached to it?
        Luck3 Support 11: Please hold on for a while, I'll check this out.
        CocaKolaKid: ty
        Luck3 Support 11: It is $772.50 of bonus left to wager
        CocaKolaKid: 772
        CocaKolaKid: ok
        Luck3 Support 11: Is there anything else I may help you with?
        CocaKolaKid: what is the wager?
        CocaKolaKid: 30x?
        Luck3 Support 11: 25 times
        CocaKolaKid: and what did i receive in bonuses?
        CocaKolaKid: because i found $6 in my account
        CocaKolaKid: previous to the $6 the balance was zero
        Luck3 Support 11: Please hold on for a while, I'll check this out.
        CocaKolaKid: ok
        Luck3 Support 11: $6 in your account is your rakeback for previous month
        CocaKolaKid: yes
        CocaKolaKid: x25 wager req
        CocaKolaKid: if it still applies is only $150
        CocaKolaKid: i've made 3 prior deposits without bonuses
        CocaKolaKid: actually 4 deposits without bonuses
        Luck3 Support 11: In order to receive bonus for 2nd and EVERY 3rd deposit, minimal amount of deposit is $50
        CocaKolaKid: $15, $25, $28, $41
        CocaKolaKid: that's ok about the bonuses my point is where this $770
        CocaKolaKid: came from
        CocaKolaKid: Luck3 Support 11: It is $772.50 of bonus left to wager
        Luck3 Support 11: This is about your 1st deposit bonus
        CocaKolaKid: i still hvnt received all of it
        CocaKolaKid: it's sitting in the poker account
        CocaKolaKid: pending
        CocaKolaKid: 132.34 points
        Luck3 Support 11: In order to convert it into real money you had to wager it 25 times, which is equal to $812.50, and for now it is left to wager $772.5
        Luck3 Support 11: Yes, your poker bonus is pending
        CocaKolaKid: ok but my balance in the casino has been at zero
        CocaKolaKid: u mean this doesn't reset
        CocaKolaKid: that's not right
        Luck3 Support 11: But this what I told you is about Casino bonus for your 1st deposit
        CocaKolaKid: what bonus? i didnt get a bonus at the casino
        CocaKolaKid: the only bonus i saw was $6 when i logged in today
        CocaKolaKid: and u told me that was from the rake back
        Luck3 Support 11: You did receive $19.50 playable bonus for your 1st deposit
        Luck3 Support 11: This was on 27th of June
        CocaKolaKid: ok and has my balance ever gone to zero after?
        CocaKolaKid: u mean to tell me that if i take a bonus here and lose it all
        CocaKolaKid: the wager requirements will still be added on to my next deposit
        Luck3 Support 11: This was bonus money and not the real money
        CocaKolaKid: meaning it will just keep accumulating from bonus to bonus to bonus had i taken more bonuses
        CocaKolaKid: $19.50
        CocaKolaKid: ok well i lost all of the a long time ago
        CocaKolaKid: so what it just suddenly goes back into my account because i used a bonus a long time ago
        Luck3 Support 11: yes, you played it away, but you still have $6.80 of bonus since then
        CocaKolaKid: back in june i got $19.50....
        Luck3 Support 11: It won't come back, because you played it.
        CocaKolaKid: how?
        CocaKolaKid: you mean it will come back to haunt me?
        Luck3 Support 11: Dear player
        CocaKolaKid: seriously
        Luck3 Support 11: let me explain please
        CocaKolaKid: i've made 4 more deposits since then
        CocaKolaKid: because my balance was at zero
        CocaKolaKid: and then now..a bonus from back in june has come back to tell me i still owe
        Luck3 Support 11: But amounts of these deposits wasn't enough to receive a bonus.
        CocaKolaKid: i didntwant a bonus
        CocaKolaKid: i just wanted to deposit and play
        Luck3 Support 11: And bonus from June hasn't come back
        CocaKolaKid: what does it have anything to do with it
        CocaKolaKid: it hasnt?
        Luck3 Support 11: Ok,Dear player, what can I do for you now?
        CocaKolaKid: u just told me i still owe the wager req for the deposit bonus i received in june
        Luck3 Support 11: Is there something I can help you with?
        CocaKolaKid: huh?
        CocaKolaKid: yes straighten this out
        Luck3 Support 11: Ok, so let me explain, please
        CocaKolaKid: how did u calculate that i still req $770 wagers
        CocaKolaKid: from a bonus left my account for only $6
        Luck3 Support 11: Sorry, may I explain?
        CocaKolaKid: prior to that my balance was zero
        CocaKolaKid: zero
        CocaKolaKid: so anything before should not longer be there
        CocaKolaKid: another thing i had came to support on sept 13 to make a withdrawal
        CocaKolaKid: which i later cancelled
        CocaKolaKid: but at that time support told me i cleared wagers
        CocaKolaKid: which is why i proceeded to put the request in
        Luck3 Support 11: I just wanted to say, that you still have $6.8 of your bonus money in Casino, and if you want to go on wagering, then I just informed you that it still requires $772 to be wagered. And this is not about your $6 of rakeback. That's all about this bonus. For now, you don't have to wager anything if you don't want to.
        CocaKolaKid: ok..$6 where did it come from?
        CocaKolaKid: $6.8
        Luck3 Support 11: This is the rest of your bonus that you had in June. You can see it5 if you go to casino lobby.
        CocaKolaKid: the rest??
        CocaKolaKid: are we back in june again???
        CocaKolaKid: how did it come back?
        CocaKolaKid: where did it suddenly just appear?
        CocaKolaKid: how many deposits have i made between that time i june until now?
        Luck3 Support 11: It didn't come back, you simply didn't play it all
        CocaKolaKid: how could i not play it and yet play out my deposits?
        Luck3 Support 11: It didn't come back - it was there all the time
        CocaKolaKid: oh ok how is it possible that my balances have gone down to zero then it was always there
        Luck3 Support 11: Ok, let's get back to your withdrawal issue
        CocaKolaKid: my withdrawal issues is because i kept taking playing and kept losing
        CocaKolaKid: until finally i lost it all
        CocaKolaKid: so there was nothing to withdraw anymore
        CocaKolaKid: that simple
        Luck3 Support 11: Ok, so you simply want to cancel the withdrawal, right?
        CocaKolaKid: what withdrawal are we talking about now?
        CocaKolaKid: i just told u what happened to my only withdrawal
        CocaKolaKid: back in sept
        CocaKolaKid: sept 13
        Luck3 Support 11: Ok, it is canceled automatically if you play away your funds.
        CocaKolaKid: right
        CocaKolaKid: played away my funds
        CocaKolaKid: zilch nothing left
        CocaKolaKid: which i then made another deposit
        CocaKolaKid: and then zilch
        CocaKolaKid: and made another one...and another one...and another one
        CocaKolaKid: why...cuz i had zero in my account
        CocaKolaKid: so why did i make all these deposits..if i still had $6.80 i could have played with that was always there since june
        CocaKolaKid: do u see where I an coming from?
        CocaKolaKid: i'm coming from?
        CocaKolaKid: i dont understand why we are not seeing eye to eye here
        Luck3 Support 11: Yes, I see
        Luck3 Support 11: dear player, Is there anything else I may help you with?
        CocaKolaKid: to wager $770...for $6.80...isnt' that steep
        CocaKolaKid: this isnt settled
        CocaKolaKid: ?
        CocaKolaKid: what thats it...tough luck...just do it and get out of here..is thaat what u are telling me?
        Luck3 Support 11: You don't have to wager anything if you don't want to. It is just an option.
        CocaKolaKid: but if i dont and i attempt to withdraw and forfeit that was my choice too right?
        Luck3 Support 11: Therefore there is nothing I can do for you now
        CocaKolaKid: ur kdding me
        CocaKolaKid: get me manager right now
        CocaKolaKid: i'm serious...luck3 Natalie...VIP host manager..is she available?
        CocaKolaKid: ridiculous
        Luck3 Support 11: I can't help you if you don't specify and explain me, how can I help you?
        Luck3 Support 11: Please hold the line.
        CocaKolaKid: resolve my issue with having to wager $770 for $6.80
        CocaKolaKid: ok..u know what forget...i'm gonna just blow this $150 that i have in my account... and i'm done here...this is just dumb....gotta be kinding me
        CocaKolaKid: i'm so frustrated right now i dont care....all i can say is i will be voicing my opinion LOUDLY
        CocaKolaKid: and to think i liked it here


        ***I rarely get angry....but brushing me off like that?? or did i miss something...???

        How do I still owe wager requirements for my 1st deposit in back in June? Especially when I've made 4 consecutive deposits without bonuses and doing so when my balance had reached zero?? Anyone have an answer???

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        Luck3rep

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        Dear soda69,

        Thank you for writing me here! I will sort out your issue. You don't need to wager $772.50 for $6.80, which was left from your fist deposit in June. The reason why it has appeared on your balance - it's my task to hunt down this issue. If you would like to complete that bonus, then you can keep wagering the bonus. If you would like to remove it, then go to bonuses and simply refuse it. Be sure, that this bonus wager requirements don't apply to another bonus wagering.

        As I understand, your Rake Back is 6$  and it has nothing to do with your question.
        Please keep playing, I know you've been lucky at Slots today

        I will do my best to get outside of this issue!
        Natalie

        soda69 wrote:


        You are now chatting with Luck3 Support 11 (General)

        CocaKolaKid: hello
        Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
        CocaKolaKid: does my current balance have any restrictions or wager requirements attached to it?
        ...

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        POKEGIGGLES

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        Natalie,
        Hi i know your very busy and there are certain had eligibility terms for bonuses, but I'm just so bummed out. I had deposited 25 into luck3 earlier this morning, and i lost it so quick. i redeemed the 150luck coupon so it came to be about $60 to play with. This was the first time i had ever play $60 within a snap of a finger.  :'( Is there like a cashback, rake back....? anything? i feel jipped. The slots were SOOO mean. wahhh..
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        Luck3rep

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        Dear POKEGIGGLES,

        I'm sorry that you lost the deposit and bonus amounts so quickly! I promise that we will make a special promo for LCB members with giving you some free money! But if you will decide to make any deposits soon, I'd like to inform you that for the 2nd and 3rd deposits you will receive 15% ans 33% bonuses (ask me our Luck3 live support about bonus conditions).

        Kind Regards
        Natalie

        POKEGIGGLES wrote:

        Natalie,
        Hi i know your very busy and there are certain had eligibility terms for bonuses, but I'm just so bummed out. I had deposited 25 into luck3 earlier this morning, and i lost it so quick. i redeemed the 150luck coupon so it came to be about $60 to play with. This was the first time i had ever play $60 within a snap of a finger.  :'( Is there like a cashback, rake back....? anything? i feel jipped. The slots were SOOO mean. wahhh..
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        soda69

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        Just what I figured would happen...in bonuses there wasn't any bonus to refuse..yet I still had a wager requirement to fulfill before cashing out...which I failed to do. Not "failed" as in failing to cashout, I would have done that in an instant. But "failed" as in failing to meet the requirement that was 1) I don't believe should have been there 2) ridiculously high considering I had made already made 4 deposits without bonuses. At the time I had contact support I had balance up to $150, which I would have happily cashed out in an instant. Instead...in my attempts to meet the waging requirements to eligilbly cashout...I'm left with a whopping $3.08...(I'll refrain from expressing myself any further as not to get banned from LCB)....

        ....umm...make that a whopping $0.08 now...thanks...i don't think i'll be making another deposit anytime soon. It's not worth having past wager requirements tagged on to them.
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        Luck3rep

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        Hi Soda69,

        The bonus will be removed from your account. Please ask me or live support for the avoidance of doubt if you will have questions. I'm always glad to help and assist players (especially LCB players), but I can't help players to return their money if they misunderstood something. I really like you Soda, I like your attention to our and other casinos stuff, that's why I'd like to make a special bonus for you in order to make your mood better. I will send the bonus details into your email tomorrow

        Rgds,
        Natalie

        soda69 wrote:

        Just what I figured would happen...in bonuses there wasn't any bonus to refuse..yet I still had a wager requirement to fulfill before cashing out...which I failed to do. Not "failed" as in failing to cashout, I would have done that in an instant. But "failed" as in failing to meet the requirement that was 1) I don't believe should have been there 2) ridiculously high considering I had made already made 4 deposits without bonuses. At the time I had contact support I had balance up to $150, which I would have happily cashed out in an instant. Instead...in my attempts to meet the waging requirements to eligilbly cashout...I'm left with a whopping $3.08...(I'll refrain from expressing myself any further as not to get banned from LCB)....

        ....umm...make that a whopping $0.08 now...thanks...i don't think i'll be making another deposit anytime soon. It's not worth having past wager requirements tagged on to them.
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        soda69

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        Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
        CocaKolaKid: yes...do you know if Ingrid is available?
        Luck3 Support 11: I'm sorry, there is no Ingrid at Luck3.
        CocaKolaKid: oh sorry i mean natalie
        Luck3 Support 11: You can contact her by email
        Luck3 Support 11: natalie.johnson@luck3.com
        CocaKolaKid: is that how i would also request to close my account?
        CocaKolaKid: may i know what i have left on my wager requirement balance?
        Luck3 Support 11: If you want to close your account, you don't have to contact Natalie.
        Luck3 Support 11: I'll forward you request on closing an account.
        CocaKolaKid: before i request i would want to give her a chance to make things right...
        Luck3 Support 11: Requirements of which bonus would you like to know?
        CocaKolaKid: what bonus did i have?
        CocaKolaKid: yesterday i was told i still had $770 to clear
        Luck3 Support 11: Just a second please.
        Luck3 Support 11: You don't have to clear it.
        Luck3 Support 11: This amount I mean.
        CocaKolaKid: is there any wager requirement amount?
        Luck3 Support 11: As you still have 6.8$ left from your 1st deposit bonus, you may try to rollover this amount and convert it into real money
        Luck3 Support 11: To convert this amount into real money, you have to wager $772.5
        CocaKolaKid: so when i was up $150 yesterday...i had to clear $770...now that my balance as dwindled down to $0.08 there is nothing to clear?
        Luck3 Support 11: But you also can simply refuse this bonus and it will be cleared from your account.
        CocaKolaKid: oh so now it's gone up
        CocaKolaKid: what bonus?
        Luck3 Support 11: This $6.80 bonus
        CocaKolaKid: where i can i go to refuse it
        Luck3 Support 11: That is still in your account since you made 1st deposit
        Luck3 Support 11: To refuse the bonus
        Luck3 Support 11: Do the following steps
        Luck3 Support 11: Go to Casino Lobby
        Luck3 Support 11: On the Left side you will find "Bonuses"
        CocaKolaKid: yes did that
        CocaKolaKid: it comes up with a whole list of different bonuses
        Luck3 Support 11: Right, so now find Sign Up bonus in the list
        CocaKolaKid: there isnt one called Sign Up
        Luck3 Support 11: Just a second please
        Luck3 Support 11: Can you find 150% bonus there?
        CocaKolaKid: nope that isnt there either
        Luck3 Support 11: Please hold on.
        Luck3 Support 11: It seems that it doesn't appear there because it should be expired, but on the other hand it is still in your account. We are very sorry for inconvenience caused. We will clear this bonus from your account manually.
        CocaKolaKid: can u explain how in between my 1st deposit and now..after making 4 cash deposits...could i not have played the $6.80?
        Luck3 Support 11: This was a bug and Natalie is already working on this issue.
        CocaKolaKid: this inconvenience cost me $150..leaving me now with an amazing $0.08 left in my account
        Luck3 Support 11: She will contact you as soon as issue will be solved.
        CocaKolaKid: ok i'll wait for her to contact me
        CocaKolaKid: thanks for your help..you have been great
        Luck3 Support 11: In case you need some info
        Luck3 Support 11: fell free to contact us here
        CocaKolaKid: and know there isn't much you can do from here
        CocaKolaKid: thank you
        Luck3 Support 11: or Natalie by email natalie.johnson@luck3.com
        CocaKolaKid: i'm email her now
        CocaKolaKid: *emailing
        Luck3 Support 11: Is there anything else I may help you with?
        CocaKolaKid: no there isnt anything else..thanks for you help
        CocaKolaKid: have a great day
        CocaKolaKid: bye
        Luck3 Support 11: Thank you for contacting us
        Luck3 Support 11: Have a nice day!


        Natalie I have sent you an email - I've posted a recent transcript with support to keep those reading updated. As you can see from the post, I don't think this a matter of understanding as it seems everyone is confused regarding this issue.

        Anyway I do have high hopes that this will be resolved. I'll await for your response to my email.  Thank you.
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        Luck3rep

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        Hi Soda,

        I'm reading your email right now. Thank you!

        Regards,
        Natalie

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