Lucky18 Casino

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Last post ago over 4 years by JakeLucky18
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      • last active 7 months ago

      Thanks for this post from:

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      Hi Guys  

      My name is Jake, I'm the representative from Lucky18 Casino.

      I am here to answer any questions, concerns and suggestions you may have.

      Feel free to send me a private message at anytime!

      Thanks

      Jake



    • Avatar 74848
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      • last active 7 months ago

      Thanks for this post from:

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      Hi Guys,

      To those of you who are confused as to our website address....Let me explain

      Lucky18 Casino relaunched under new managment in 2011. In the time it was offline the original domain www.lucky18casino.com was obtained by an affiliate working with RichCasino.

      The affiliate stole our branding, took a screenshot of our homepage and used that for the website but with RichCasino download links.

      Since relaunching last year our domain has been www.onlinelucky18.com

      The Lucky18 senior management are currently in the process of retrieving the old domain. However in the meantime all I can do is warn you of this imposter and that it is not anyone associated with Lucky18 Casino

      Hope this has cleared up any confusion

      Thanks!

      Jake
    • Panda kiss
      • Replied by
        admin
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      • online
      Hi jake,

      Firstly welcome to LCB. Its great to finally have a casino rep from Lucky 18.

      Hopefully any queries our members have can be resolved.

      @LCB members - please use this an an opportunity for assistance from this casino.

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      • last active 7 months ago
      Hi, Jake.  I've tried repeatedly to find out why I can't get my winnings from Lucky 18; It's been over 2 months now and while the customer service reps are nice, they obviously have been told to just keep saying that "the check will come".  I'm beginning to doubt it.  I've written and last week did receive a reply (at last) from customer support saying they were "looking into the delay", plus I filed a dispute, and Central Disputes System (whatever that is) did respond stating that the operator (Lucky18) had responded, saying they would send a check within 48 hours (which would have been Monday, the 11th.  To date, nothing.  I have even asked the customer support reps to just tell me if I am not going to get a check so I can quit contacting them....but they keep saying I will be paid.  I did contact the Minister of Economics in Costa Rica but they responded saying it was a "Justice Department" matter.    Any enlightenment would be appreciated.
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      RoadrageinWY wrote:

      Hi, Jake.  I've tried repeatedly to find out why I can't get my winnings from Lucky 18; It's been over 2 months now and while the customer service reps are nice, they obviously have been told to just keep saying that "the check will come".  I'm beginning to doubt it.  I've written and last week did receive a reply (at last) from customer support saying they were "looking into the delay", plus I filed a dispute, and Central Disputes System (whatever that is) did respond stating that the operator (Lucky18) had responded, saying they would send a check within 48 hours (which would have been Monday, the 11th.  To date, nothing.  I have even asked the customer support reps to just tell me if I am not going to get a check so I can quit contacting them....but they keep saying I will be paid.  I did contact the Minister of Economics in Costa Rica but they responded saying it was a "Justice Department" matter.    Any enlightenment would be appreciated.


      Please PM your casino username to myself AND Jake as well as the details regarding your cashout.

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      • last active 7 months ago

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      Hi RoadrageinWY,

      Firstly let me apologise for the delays you have been experiencing.

      If you could please PM me with your Name & Casino login i will investigate this issue.

      Thanks

      Jake
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      • last active 7 months ago
      Hi, Jake and Melcb.  We were away for a few days and I'm just now checking back in.  Thanks for your responses.  Oddly enough, this morning I had an email from Lucky18, someone named "Ian", who said a check was on the way to me for that withdrawal.  I am happy about that, but if anyone in here knows, since as we all know US players are being punished for trying to play online, will I encounter any problems in cashing or depositing any checks from out-of-country casinos?  Last one I played with, which was terrific, (Silver Dollar)
      closed down last year after the US cracked down more fiercely, especially on the poker sites.  Makes me want to move to Canada, I swear. 

      Jake, I sent you a PM with a question or two, if you don't mind....

    • Avatar 74848
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      • last active 7 months ago
      Hi RoadrageinWY,

      I have checked your account and can confirm that your check tracking details were received emailed which enables you to track the delivery to your door.
      We send paper checks issues in USA which are safe for USA players to deposit into their bank account or to cash.

      Once again I apologise for the delays you endured.

      Please check your PM ive responded
    • Avatar 32138
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        Jr. Member
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      • last active 7 months ago
      Hi Jake!Welcome!
      Sent you a PM!
    • Avatar 74848
      • Replied by
        Newbie
        5
      • last active 7 months ago
      Hi K5M38,

      I apologise for the delay in replying...please check your PM.

      Thanks

      Jake

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