335,035
views
919
replies

Currently viewed by

0
members
0
guests
Last post ago almost 4 years by cindygreco
    Avatar 11848

    prism aff mngr

    • Sr. Member
    • female
    • offline
    • 39
      thanks given
    • 18
      thanks received

    Readers of this topic also read:

    Posting to the forums is only allowed for members with active accounts

    Please or register to post.
    Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas
      • No avatar a112

        cosmod

        • Sr. Member
        • offline
        • 223
          thanks given
        • 249
          thanks received
        • Started by
        • Sr. Member474
        • last active 21 days ago
        Ingrid, thx, i see they approved half of my withdrawal from jan 3, and posted the other half pending as of today, does that mean i have to wait another 2 months  to have the second half approved, thx for the quick response, cosmod11
      • No avatar a112
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
        • Newbie2
        • last active over 5 years ago
        Hi, Ingrid-

        After reading through the posts, I must say that you are a gift from Heaven! Let me thank you in advance for all that you do.

        After what seems like a million deposits, I finally hit a big one at VIP ($5000) and cashed out last month.  Could you work your magic and see if you can find out status updates?  My only issue is that I use pre-paid VISA debit cards which, as you know, all of your group's casinos requested copies of.  Unfortunately, since these weren't "reloadable" gift cards, I simply threw them away before I realized that copies were needed.  I fished most of those disposable cards out of the trash, and I believe accounting is happy at this point. 

        My user name is blane36989.

        Thanks so much!

        Brian
      • Photo

        maphesto

        • Jr. Member
        • online
        • 9
          thanks given
        • 15
          thanks received
        • Replied by
        • Jr. Member73
        • last active 13 hrs ago
        Ingrid!

        I have my money now!
      • Avatar 11848

        prism aff mngr

        • Sr. Member
        • female
        • offline
        • 39
          thanks given
        • 18
          thanks received
        • Replied by
        • Sr. Member308
        • last active 21 days ago
        Hi Gabe,

        Your documents went through this time, thanks for sending them again.  Everything has been checked and your account is ready for withdrawals, please feel free to request it once more.

        Best regards,

        Ingrid
      • Avatar 11848

        prism aff mngr

        • Sr. Member
        • female
        • offline
        • 39
          thanks given
        • 18
          thanks received
        • Replied by
        • Sr. Member308
        • last active 21 days ago
        Hi Cosmo,

        It usually takes 7 to 10 business days for withdrawals or installments to be approved, this one will be in line along with the rest of your withdrawals.  There's been delays lately but everything should go back to normal soon.

        Regarding the funds that were already approved, a wire transfer will be sent to your bank account within a couple of business days, you should receive it next week.

        Best regards,

        Ingrid
      • Avatar 11848

        prism aff mngr

        • Sr. Member
        • female
        • offline
        • 39
          thanks given
        • 18
          thanks received
        • Replied by
        • Sr. Member308
        • last active 21 days ago
        Hi Brian,

        Congratulations on your winnings!

        Documents in your account are in order.  You requested the withdrawal on Friday last week, it usually takes 7 to 10 business days for withdrawals to be approved.  If it hasn't been approved by March 15 please send me a PM and I'll be happy to look into it.

        Best regards,

        Ingrid
      • Avatar 11848

        prism aff mngr

        • Sr. Member
        • female
        • offline
        • 39
          thanks given
        • 18
          thanks received
        • Replied by
        • Sr. Member308
        • last active 21 days ago
        maphesto wrote:

        I have my money now!


        I was really happy to see that Maphesto, I was going to contact you in case you didn't already know.  Thankfully I didn't even get a chance to ask about it
      • No avatar a112

        cosmod

        • Sr. Member
        • offline
        • 223
          thanks given
        • 249
          thanks received
        • Replied by
        • Sr. Member474
        • last active 21 days ago
        Igrid, thx for your help,and your quick response,well appreciated.i'll stay in touch, stay well ,cosmod
      • No avatar a112

        just_gabe

        • Sr.Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
        • Sr.Newbie17
        • last active over 3 years ago
        Hi Ingrid, and thank you very much for your help!

        Now that my account was approved can I request for a withdraw? or do I have to first make a minimum deposit?
      • Avatar 11848

        prism aff mngr

        • Sr. Member
        • female
        • offline
        • 39
          thanks given
        • 18
          thanks received
        • Replied by
        • Sr. Member308
        • last active 21 days ago
        Hi Gabe,

        The LCB free chip in Palace does not require a deposit in order to cash out, feel free to request your withdrawal now.

        Best regards,

        Ingrid
      • No avatar a112

        just_gabe

        • Sr.Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
        • Sr.Newbie17
        • last active over 3 years ago
        Thank you very much Ingrid, just requested it thru neteller, $107

        You're a true blessing for us the players
      • No avatar a112

        cjwiley

        • Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
        • Newbie10
        • last active about 4 years ago
        I have been trying for 12 weeks now to process a withdrawal through SV. I have sent documents five times. I have called three times. Each time I was told that the operator could not access my account so call back later. This is difficult to do as the hours for "customer service" are during my work day.
        I have been told various stories. Of course it started with the paperwork was not received and then part of it was and so on until that no longer worked as an excuse. I was told by a very snotty man on the phone that I had "breached" the rules so would only be paid a part of my winnings. Well so be it. However the only way I could possibly have broken the rules in regard to playing more than one free chip is my ignorance of the fact that SV is Prism is Cool Cat etc. If I had inadvertently tried to play a free chip it seems like SV would have locked out that chip.
        I did make deposit and playthrough as well as follow the rules to the best of my knowledge and do not ken to being called a thief.
        Reguardless, I still expect that I will be paid at least some of what I won as I would be told that I would.
        We are not referring to huge sums here -$250.
        I have sent no fewer than 20 emails all of which received the same response -- a customer service rep will get back to you in one day.
        All of this has been a sad experience as it was fun last January to play your casinos. However, the hangover certainly has not been worth the party.
      • No avatar a112

        cjwiley

        • Newbie
        • offline
        • 0
          thanks given
        • 0
          thanks received
        • Replied by
        • Newbie10
        • last active about 4 years ago
        Addendum to my last post -- the first deposit on which I was later accused of
        cheating had been "approved by the manager"  a full month before I was told that I had broken to rules so would not be paid.
      • No avatar a112

        tsaunaz

        • Newbie
        • offline
        • 1
          thanks given
        • 3
          thanks received
        • Replied by
        • Newbie12
        • last active 21 days ago
        Hi, I didn't get your response until now, forgot to check.
        I have a withdrawal from a free chip playthrough ($99) that has been waiting since 2/20/10, I also withdrew $100 from a tournement winning.  I emailed about this, but have not gotten any response.  Can you help with this?
        tsaunaz
        prism aff mngr wrote:

        Hi Tanya,

        Think of free tournaments winnings as a type of free chip, you cannot have two or more in a row.  In this case, you had deposited $30 and when you won the first tournament, $100 were credited to your account which still had $26 in it.  Afterwards you shouldn't have continued playing tournaments, at least not without depositing again.

        So, in this case someone will void the rest of your funds except for the $126.  This is however real money, so once you have only $126 in your account you can feel free to request a withdrawal or you can play with them and cash out any winnings you have from them: but wait until your account only has $126 in it.

        The tournaments are VERY new, they just started a couple of weeks ago.  If you ever feel the person in live help didn't answer your questions, please ask to speak with another agent or a supervisor, they should always be able to help.

        Best regards,

        Ingrid
      • Avatar 11848

        prism aff mngr

        • Sr. Member
        • female
        • offline
        • 39
          thanks given
        • 18
          thanks received
        • Replied by
        • Sr. Member308
        • last active 21 days ago
        Hi cjwiley,

        I reviewed your account and it's complicated when several issues are combined, perhaps that is why this process has been confusing.

        Let me start by saying that the fact that Prism and Slots of Vegas are the same casino in no way affects your account or the situation.  You have a separate account in Prism, with a separate username and everything is managed as if they were two separate casinos.

        In general terms, and this is the case for all the online casinos that I've worked for, you should never request a free chip while you have funds from another bonus in your account.  When you do this, there is no way to separate terms and conditions for the two promotions and the rules usually say that funds will be voided.

        What happened in your case was this:

        You made a $50 deposit on January 31st (5 weeks ago) and received a bonus of $180.  The bonus you requested is a "no max/no playthrough" bonus, which means there is no maximum cashout and no playthrough requirements. In other words, if you play just $1 and hit a jackpot, you can simply cash it out without having to meet any requirements.  However, the bonus is "non cashable", which means that when you request a withdrawal, at the time it is approved, the $180 bonus will be deducted from whatever amount you request.

        You played with these $230, lost part of it and then requested a withdrawal for $100, which was denied since it doesn't cover the amount that will be deducted.  At this same time, you requested a free chip.  You then requested a withdrawal that included funds from your initial bonus and funds from the free chip and this is something you cannot do.

        So your free chip and its winnings were voided and what the casino did was return your $50 + $180 bonus to your account, for a total of $230, giving you an opportunity to try again. This amount is available in your account as we speak.

        You can feel free to request a withdrawal, but since the bonus will be deducted, you would end up receiving the $50 you initially deposited.  You can also play with it and once you have some winnings, request a withdrawal.

        I'm sorry to say your documents still haven't been received.  I'll send you a PM with additional email addresses where you can send them, including my own, that way we'll be sure to receive them and have everything ready in your account.  I always recommend that you send separate emails, one document per email, so that they're not as heavy.  You should also include your casino username in the subject or body text of the email, for example: Documents account cjwiley1.

        Best regards,

        Ingrid

      Live activity feed

      • Anchi
        "Omni Slots - Win a trip to Berlin to visit the Festival of Lights!   You can collect lottery tickets between the periods of 01-09-2016 until 22-09-2016. How to join? - With every cumulative deposit of 25 euro in the period 1-22 September, you will receive a lottery ticket- On 26 of September we will hold “The Festival of Lights Draw”, where 1 lucky player will win the trip to Berlin. What’s included in the prize? The lucky winner will win the following:- Two Return Flight tickets to Berlin- 3 night’s stay in a Hotel- Return Transfers from Airport to Hotel - €500 spending money- Special sight (light)-seeing bus that runs a tour to see the most attractions *Check the site for the additional rules."
        READ
        Started by
        admin
        Banking icon 4,907
      • Shakira
        "HI BLUEDAY CAN I PLEASE REQUEST A CASH BACK FOR GOSSIP SLOTS ACCOUNT NAME IS HAWAIIAN69  I DEPOSITED MORE THAN $75 DOLLARS OVER THE WEEKEND AND LOST. THANK YOU AGAIN  ."
        READ
      • 1195 1078194353315 336 n
        "Tropico Band-Pitas kako mi jehttps://www.youtube.com/watch?v=IkGrorwzY5k"
        READ
      • Index
        " ERICK wrote: Any word on yesterdays requests. Still nothing in my account Nothing on Monday's results yet.  I did chase that up as I said.  plam6152 wrote: I have played the balance- thank you! Thanks - requesting your credit.   MSLOUISE wrote: clubworld loulu114 Requesting your cashback and result later."
        READ
      • No avatar a112
        "  Casino Cruise 25 Free spins Use bonus code: CF2SP 25 Free spins on Sparks Slot for depositors ** Free Spins you get only tomorrow, but the bonus money, you can get your hands on right now! Valid on 31 August, 2016"
        READ
      • No avatar a112
        "$50 no deposit bonus for Royal Ace Casino $50 Player Appreciation Free Chip30X Wagering requirements$100 Max CashOut Free Chip is awarded once per month to customers who have deposited at least $200 during that calendar month, contact support. * If yоur lаst trаnsасtiоn wаs а frее bоnus рlеаsе mаkе а dероsit bеfоrе using this bоnus. Valid on Wednesday only."
        READ
      Swipe left or right to see more

      lcb activities in the last 24 hours

      • 33
        new members
      • 495
        members online
      • 23634
        guests online
      • 101
        new posts
      • 2056
        free games played
      Join the club

      Latest forum posts

      Most viewed forum posts

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo

      Select Language

      Search

      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170