Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

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Last post ago almost 4 years by cindygreco
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    prism aff mngr

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      • Avatar 11848

        prism aff mngr

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        Thanks for this post from:

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        • A dog    by inthewoods666
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        • Bob marley
        Hi everyone,

        Prism Casino Review
        Slots of Vegas Review
        VIP Lounge Review

        We accept US players and offer promotions hard to find anywhere else. What I'd like most is for you to enjoy playing without worrying about anything at all.

        Please be aware that Slots of Vegas is a skin of Prism, you may have an account in both but please make sure you use the correct username when logging into each of them so that you keep promotions separate.

        If you are having an issue that CS was unable to solve for you, I'll do my best to help.  I recommend contacting CS first because they're here 24/7 and I'm not 

        But please, please (and this is my advise when playing in any casino):

        1. If you request a bonus, make sure you know the wagering requirements and maximum cashout BEFORE you start playing.

        2. If you have winnings that you'd like to cash out, especially if you used a bonus, DO NOT make another deposit or use another bonus while the winnings are in your account. First request your withdrawal, and contact CS to be sure you know the steps to follow. This way, you'll always be sure you're not breaking any terms and conditions.

        I would like you to always get your winnings, and terms and conditions in these casinos are not much different than any other casino, just please make sure you know what they are.

        Good luck!

        Ingrid E.
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        BMWest

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        Hi Ingrid,

        I requested a withdrawal on Friday Sept 4th. I have faxed in my documents. Can you tell me when I can expect my money?

        Username- expressguppy

        Thanks,
        Rebecca
      • Avatar 11848

        prism aff mngr

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        Hi Rebecca,

        If documents are received and everything is in order, payments are sent in about 15 business days from them moment you requested your withdrawal.  However, if the Withdrawals department starts processing your cashout and documents haven't been received, they'll deny it and you would have to start over again with the waiting period.

        I will send you more specific details on your withdrawal by PM.

        Best regards,

        Ingrid
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        HOTHEAD

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        Thanks for this post from:

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        JUST GOT RIPPED OFF BY PRISM CASINO I DEPOSITED MY LAST 30 DOLLARS I DIDNT EVEN HAVE ENOUGH TO EAT SO I COULD DEPOSIT INTO THE CASINO MY WINNINGS WERE 900 DOLLARS THEY SAID THEY DID NOT RECIEVE THE DEPOSIT I HAD MADE ON THIER END AND THAT SINCE THEY DID NOT RECIEVE THE DEPOSIT THERE WERE NO WINNINGS ACCOUNT CLOSED AND THEY EVEN BANNED ME FROM THE CASINO CAN INGRID HELP
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        HOTHEAD

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        OH YEAH I WAS NOT CHARGED THE 30 DOLLARS FROM MY CREDIT CARD HMMMMMMMMMM
      • Avatar 11848

        prism aff mngr

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        Hi Hothead,

        You didn't mention your login so I cannot check and see why your account was banned; please send me a PM with it, I'll be happy to look into it.

        It takes our processors 24 hours to collect funds from credit cards; players don't like waiting that long, so what we do is basically assume the charge will go through, which is the case 98% of the time.  Funds are credited to the account even though we haven't received them yet.

        Unfortunately, in some cases the transaction is rejected by the bank or credit card company and this was your case.  Since the funds were not collected, we must removed them from the account.

        Best regards,

        Ingrid 
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        kenjhub

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        prism aff mngr wrote:

        Hi everyone,

        We accept US players and offer promotions hard to find anywhere else. What I'd like most is for you to enjoy playing without worrying about anything at all.

        Please be aware that Slots of Vegas is a skin of Prism, you may have an account in both but please make sure you use the correct username when logging into each of them so that you keep promotions separate.

        If you are having an issue that CS was unable to solve for you, I'll do my best to help.  I recommend contacting CS first because they're here 24/7 and I'm not 

        But please, please (and this is my advise when playing in any casino):

        1. If you request a bonus, make sure you know the wagering requirements and maximum cashout BEFORE you start playing.

        2. If you have winnings that you'd like to cash out, especially if you used a bonus, DO NOT make another deposit or use another bonus while the winnings are in your account. First request your withdrawal, and contact CS to be sure you know the steps to follow. This way, you'll always be sure you're not breaking any terms and conditions.

        I would like you to always get your winnings, and terms and conditions in these casinos are not much different than any other casino, just please make sure you know what they are.

        Good luck!

        Ingrid E.


        My user name was kenjhub at VIP Lounge - i used a free chip, won 200.00 and NEVER received the payment.  Even after your casino responded to a complaint and saying they would send 100 I received nothing.  I had faxed and refaxed as well as emailed all documents.  The free chip I used was for "verifying" my account.  This has gone on almost a year now.
      • Avatar 11848

        prism aff mngr

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        Hi Ken,

        The maximum cashout of the free chip was $100, which were sent to you by MoneyGram on January 31st, 2009 with control number MTCN # 27598446.

        An email was sent to you at the time with this information and if you had contacted CS they are also happy to provide it.

        If you didn't retrieve the funds, unfortunately after one month MoneyGram no longer has them available and there is no way for us to retrieve them either.

        Best regards,

        Ingrid
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        kenjhub

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        prism aff mngr wrote:

        Hi Ken,

        The maximum cashout of the free chip was $100, which were sent to you by MoneyGram on January 31st, 2009 with control number MTCN # 27598446.

        An email was sent to you at the time with this information and if you had contacted CS they are also happy to provide it.

        If you didn't retrieve the funds, unfortunately after one month MoneyGram no longer has them available and there is no way for us to retrieve them either.

        Best regards,

        Ingrid


        Hi Ingrid,

        Thank you for your quick response.  According to Money Gram the money is available however they want the name of the person that sent it.  Can you send me that information to the email address associated with my account?

        Thanks again.
        Ken
      • Amyspear

        amyspear

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        Hello, my name is Amy and I'm a gambling addict...Oops, wrong board. 
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        prism aff mngr wrote:

        Hi everyone,

        We accept US players and offer promotions hard to find anywhere else. What I'd like most is for you to enjoy playing without worrying about anything at all.

        Please be aware that Slots of Vegas is a skin of Prism, you may have an account in both but please make sure you use the correct username when logging into each of them so that you keep promotions separate.

        If you are having an issue that CS was unable to solve for you, I'll do my best to help.  I recommend contacting CS first because they're here 24/7 and I'm not 

        But please, please (and this is my advise when playing in any casino):

        1. If you request a bonus, make sure you know the wagering requirements and maximum cashout BEFORE you start playing.

        2. If you have winnings that you'd like to cash out, especially if you used a bonus, DO NOT make another deposit or use another bonus while the winnings are in your account. First request your withdrawal, and contact CS to be sure you know the steps to follow. This way, you'll always be sure you're not breaking any terms and conditions.

        I would like you to always get your winnings, and terms and conditions in these casinos are not much different than any other casino, just please make sure you know what they are.

        Good luck!

        Ingrid E.


        Hi Ingrid,

        I requested a withrawal of $400 on October 1st but it is still not showing as "approved" in the system as of end of day today (10/13/09).  Can you possibly look into this for me and see about getting it approved?

        Thanks so much!

        My account name is "aspear"

      • Avatar 11848

        prism aff mngr

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        kenjhub wrote:

        According to Money Gram the money is available however they want the name of the person that sent it.  Can you send me that information to the email address associated with my account?


        Hi Ken,

        Due to the casinos' privacy/security policy, I am unable to see email addresses in player accounts.  I sent you the information by Private Message here, let me know if you didn't receive it.

        Best regards,

        Ingrid
      • Avatar 11848

        prism aff mngr

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        • last active about 2 months ago
        amyspear wrote:

        I requested a withrawal of $400 on October 1st but it is still not showing as "approved" in the system as of end of day today (10/13/09).  Can you possibly look into this for me and see about getting it approved?


        Hi Amy,

        It usually takes 10 business days for withdrawls to be approved, yours will most likely be approved tomorrow if not later today.

        I'll keep an eye on it afterwards to make sure it's sent to you as soon as possible

        Best regards,

        Ingrid
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        cobra

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        Hello everyone,
        I'm very pissed off today because last night i tryed to use a promotion coupon that had been sent to me and I'm not allowed to use it.October300 was in mail from cirrus,club player,VIP lounge,sov,prism and all the others.So i went into live chat and was told I'm no longer allowed to use no/playthrough coupons.Well this Stinks and i refuse to use 10x max ones.I have won Meany times now,but I'm not rich yet and have never won a jackpot that i was able to cash out.I dep 30.00,40.00 even more on these sites and go bust fast.I do get lucky and play for 6-8 hours and climb up to just over 1,000.00.I feel I'm being singled out for some reason.I see no posts from others having this problem,nor can i find this in the rules.I'm getting sick of sites making up new so called rules as i play.I was VIP on Vegas tech sites for years and i can no longer play their because i got pissed about a withdraw i didn't get.I hounded them for months and i got excuses after excuses.So i found a new group RTG and have Enjoyed playing on their sites.But now i have decided to stop playing and go back to local land based casinos.It sure would have been nice to win a 5,000 or more jackpot when i was able to use the coupons,but i have no chance in hell now.Not with 10x match! Ive waited up to 2 months for my withdraws and been told stupid reasons why it took so long.Whats really funny,is i have never received any emails telling me i can't use no/playthrough coupons.I still get emails from SOV for no/playthrough coupons.But was told on this site that its because I'm skilled player.What is skilled? Someone that gets lucky every once in awhile?I spend to much money? I'm allways playing? Give me a break! These sites have VIP levels and how the hell can anyone get this stats when they limit your play? Well I'm done with on line games.I'm just fed up and feel everyone needs to know this.If anyone finds info about being skilled player,please let me know.
      • Avatar 11848

        prism aff mngr

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        Hi Cobra,

        We've been over this, you already knew you were no longer allowed to use no play - no max bonus codes and I had already explained.

        Skilled means you are not a new player that needs all the opportunities he/she can get to learn how to play, skilled means you know very well what you're doing.  Players are restricted from this specific type of bonuses all the time, they don't post because what they do is what I said you could also do: if you want to use a bonus and be able to cash out from a jackpot, simply use a code that has no max cashout but has a playthrough.  Playthroughs in our casinos are completely doable, unlike other casinos where they are 40x, 50x, I've even seen 60x.  Here it's usually 20x, more than easily done if you hit a jackpot.

        Best regards,

        Ingrid
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        cobra

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        No, we didn't go over this.At the time i asked about this it was just SOV account.Now its Every single Virtural group site.So we only talked about SOV not all the others.Thats ok becouse i'm done playing online and going back to land based casinos.This way i don't have to wait for my money nor have my vip level changed to regular. Also this rule was for blackjack players,but has now gone to slot players.

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