Hi Ingrid, All I can say is that it is wonderful to have you in our corner. It's been 3 business days since my withdrawl was approved and guess what I got it today it my quicktender account. That was FAST for Coolcat casino. So hopefully it will be this way with the rest. Now I will pray to the Casino Gods. Thanks so much judi
Hi Ingrid I just chatted with coolcat support and they said I am 2 weeks out from my next approval. It has been 10 bussiness days since the last approval. I know that is the biggest battel to get done. There is no telling how long it could take to hit my quicktender. Sorry to be a pain. Thanks Judi
Today is the 10th day which means your installment should be approved today; Customer Service doesn't have details regarding specific withdrawals, they just give approximates and in this case I imagine they were giving some extra time in case there was a delay, sometimes they do that, especially when it's installments because time frames vary depending on different factors such as player class, location of the player, etc.
If you wish you can send me a PM whenever you have a question, I do have access to specific details (I help out a few players that contact me instead of hundreds, like them) so I'll be happy to check up on things for you.
When withdrawals are higher than $2K the casinos approve them in installments depending on the player class and the weekly limit the casino has. This is also for the safety of most players depending on the country they are from.
Hi Ingrid, I've been having some trouble with Cool Cat and Cirrus as far as getting my withdraws approved from real money deposits. I was told you work with prism but that you may also know who to contact in order to help. Cirrus has lead me on for 18 business days now and cool cat is on day 13, both casino keep telling me, the same thing week after week :"Henry: Due to the high amount of requests we are handling at the moment we are a bit behind schedule". if you can help, thanks
I'll be happy to take a look and see if there's something wrong, however what they said is true: there's been a lot of withdrawal requests lately so things are a little backed up. This is a good thing for players because it means a lot of people (more than usual) are taking their winnings home, but I do apologize on behalf of the casinos for the delay.
Can you send me your username by PM or post it here? I couldn't find your accounts.
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