CLOSED: Tetraplay Casino 24/7 Support

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        Thanks for this post from:

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        Tetraplay Bitcoin Casino


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        24/7 Live Chat
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        Tetraplay Casino is the latest generation of Bitcoin Casino with +150 Casino Games provided by Betsoft Gaming
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        Tetraplay Team is available 24/7 to assist you with your Tetraplay account and to answer all your questions about Bitcoin
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        cheetahwind

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        So there's a bit of confusion to me regarding the bonus system.

        It would appear that on one page you can deposit any amount you want and get a bonus.  Then another page requires that you deposit at least 0.1 bit coin to get a bonus.

        So I guess the terms are a bit unclear, plus I'm also seeing something about verification of the account.

        Otherwise this just seems to be another cookie cutter Bit Coin casino to me.
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        Tetraplay Casino

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        cheetahwind wrote:

        So there's a bit of confusion to me regarding the bonus system.

        It would appear that on one page you can deposit any amount you want and get a bonus.  Then another page requires that you deposit at least 0.1 bit coin to get a bonus.

        So I guess the terms are a bit unclear, plus I'm also seeing something about verification of the account.

        Otherwise this just seems to be another cookie cutter Bit Coin casino to me.


        Dear cheetahwind,

        We confirm that our bonuses are credited on any deposited amount, we created an example of our bonus system in the promotional page and the amount used (in this case 0.1) has been randomly chosen, sorry for the confusion.

        The verification at Tetraplay is required just in the case you would like to deposit/withdraw by bank wire or Sepa transfer. Tetraplay process bank wire deposit/withdrawal through different exchangers to ensure the best exchange rates for the clients at the time of the purchase.

        Thank you very much for your feedback, any suggestion is really appreciate.

        Tetraplay Casino

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        Gospodja Ministarka

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        I'm little confused.  Are these promotions on your website sign up bonuses or cashbacks? I'm asking because i noticed this sentence in your T&C:

        "Bonuses are only on deposits losses and credited on total losses since the last bonus received. The maximum total monthly bonus amount is 3 BTC, this limit is higher for VIP accounts"
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        Gospodja Ministarka wrote:

        I'm little confused.  Are these promotions on your website sign up bonuses or cashbacks? I'm asking because i noticed this sentence in your T&C:

        "Bonuses are only on deposits losses and credited on total losses since the last bonus received. The maximum total monthly bonus amount is 3 BTC, this limit is higher for VIP accounts"


        Hi Gospodja,
        All our bonuses are credited on losses, the procedure is simple: you deposit, if you win congratulation you can withdraw any amount, if you lose you can claim the bonus you prefer and once the wagering of the bonus is fulfilled you can withdraw any winnings generated from it!
        We will soon introduce our new VIP Program with a special cash back offer ( real cash without wagering applying to it).
        Do not hesitate to contact our 24/7 support for any further assistance and thank you for leaving your feedback it really help us improving our platform and terms.

        Tetraplay Casino
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        FAQ Bonus

        -When are the bonuses credited ?
        You must play first with your deposit.
        If you win with your deposit, congratulation you can withdraw everything without any wagering requirement.
        But if you lose your deposit, you can come on Live Chat and request any Bonus available

        -What bonus do you offer ?
        Every Month, you can can claim 3 monthly bonuses ( once each ) at Tetraplay Casino
        200% Bonus with 30 times wagering
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        All your other deposits you can claim
        25% Bonus with 15 times wagering

        -Do I need to wager the deposit amount + bonus amount ?
        No, the wagering requirement only applies to the Bonus amount.
        You are free to withdraw your deposit at any time without any wagering requirement nor max cashout

        -Is the Bonus amount withdrawable ?
        Yes, the bonus amount and all the winnings from the bonus are withdrawable, no max cashout.

        -What the minimum Deposit / Withdrawal ?
        Minimum Deposit / Withdrawal : $0.35 (0.001 Bitcoin)

        Feel free to contact us if you have any questions about Tetraplay Casino, deposits, bonuses or Bitcoin in general.
        Tetraplay Team is available and pleased to assist you 24/7 
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        Melcb

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