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- last active 7 months ago
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My name is Julia Smith, official representative of YouSpades. I will be pleased to hear your feedback or suggestions.
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YouSpades Online Casino Review
- Replied by
- at October 07, 2010, 10:05:19
- last active 7 months ago
- My casino ID is Booo73. I registered the same morning the LCB Exclusive was posted and claimed the correct code. The bonus is showing under the Bonus tab, and it tells me to go to the Coupons tab and Activate it. I go to the Coupons tab which is blank, so I type in the code again. I get a pop-up saying I already Activated the bonus. I have been going back and forth with your support with no progress and now I haven't even had a response at all since October 10th when they said they would start an investigation. Now, since this has taken so long, the max cashout of $235 which I should be entitled to since I did everything the same day it was released, has been greatly reduced. I am hoping that you might be able to do something to help me get this straightened out as far as getting the bonus in my account and claiming the higher max cashout should I be able to complete playthrough. Thanks for any help you can give me.
- Hi Julia
I am confused and livechat is not so live... and no phone number to call and ask either but maybe you can help me?
I have 'won' $55 in the weekly freeroll and played a few hands on videopoker. My 'real balance' shows $50 (lost a little) but .... BEFORE I started playing my full $55 showed as 'real money' . Now I have $33 showing as real money and $17 showing as bonus?
So am I supposed to just withdraw it and make a 'new' deposit to play or will every hand that I play and 'win' go back to bonus instead of real balance?
Not sure if I'm allowed to ask you but dont know who else to ask since livechat is not live and like I said.. no phone number to call and ask.
Please advise. thank you!!
- Ok, I have now received an email from the casino who confirmed that after you have finished with a free chip or a deposit with a bonus, you must log out to remove that "still active" bonus or free chip playthrough from your account
The freechip only expires 20 days after redeeming it so if you want to play with real money make sure that you 'cancel' the freechip even if you have not made the playthrough BEFORE you play with real money to avoid your real money going into the bonus account still counting as wagering on the freechip.
Hope it makes sense
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