Casino or Skrill issue?

Be free to discuss anything related to casino banking, payment methods etc.

Headline back 2
3,742
views
24
replies
Last post ago 7 months by zuga
Index
  • Started by
    Hero Member
    894
  • last active 3 hrs ago

Readers of this topic also read:

Please or register to post or comment.
    • Index
      • Started by
        Hero Member
        894
      • last active 3 hrs ago
      Hi all,
      Today I made small (thanks to God!) Skrill deposit of $10 to reputable casino where I played for long time and have had no problem before. I deposited in casino's cashier and got e-mail confirmation from Skrill that money successfully transferred.

      But no money in my casino account for 30 minutes, for an hour...

      I contacted casino's Live Support and they said that transaction was declined (although my Skrill statement shows processed transfer) and it's a problem of Skrill, not their .

      Does someone faced same problem before? I'm interesting on which side was this issue?

      I sent email to both Skrill and casino support, but no responce in 6 hours
    • Index
      • Replied by
        Super Hero
        2,057
      • last active 4 hrs ago
      Pretty hard to answer if you don't even tell us that casino's name.. I can't make deposits at Casumo with skrill recently for example.
      Rated:
      0.5
      / 5
    • Index
      • Replied by
        Hero Member
        894
      • last active 3 hrs ago
      No probs, it's Eurogrand casino, part of William Hill Group. They do accept Skrill, but I have no idea why my transaction was declined if they got my money?
      • Skrill eurogrand
      Rated:
    • Joker
      • Replied by
        Hero Member
        539
      • online

      Thanks for this post from:

      • Index
      I had problem with Vera&John casino when I used Skrill for deposit.
      First time it was as in your case shown in Skrill account overview as processed but in my casino account it was shown as pending and it stayed that way almost 12 hours and then was finally accepted and deposited into my casino acc.
      Second time I had almost same case except this time it took 30 mins to hit my casino account.
      both times I used Skrill 1 tap.
    • Index
      • Replied by
        Hero Member
        894
      • last active 3 hrs ago
      That's good your issue was solved, Tod00RS, I hope mine problem will be resolved too. I used plain Skrill deposit option and after i submitted deposit, casino cashier did not give any message and my deposit wasn't shown in transaction history for 30 minutes, after that it appeared as declined, and then cashier did not worked at all, giving "Internal error" message for around another 30 minutes. I suppose they had tech issue, but support rejected this idea and said that it's Skrill issue, although Skrill sent my money to them.
    • Index
      • Replied by
        Hero Member
        594
      • last active 4 hrs ago

      Thanks for this post from:

      • Index
      yes it happened to me also few times at different casinos, money is always returned to the skrill after 24h, this is skrill issue!
    • Index
      • Replied by
        Hero Member
        894
      • last active 3 hrs ago
      Oh, thank you, Sanchya! I hope it's a Skrill problem, as I doesn't want to cancell my playing in Eurogrand due to this nasty problem.
    • Index
      • Replied by
        Hero Member
        594
      • last active 4 hrs ago

      Thanks for this post from:

      • Index
      • Index
      sirin wrote:

      Oh, thank you, Sanchya! I hope it's a Skrill problem, as I doesn't want to cancell my playing in Eurogrand due to this nasty problem.

      maybe u will get it faster if casino will contact skrill, drvegas did for me it and they resolved all issues very quick. But u can be sure, that u will get ur money
    • Index
      • Replied by
        Hero Member
        894
      • last active 3 hrs ago
      I got reply from Eurogrand yesterday, they suggested to contact Skrill, as it's their issue, I sent second email to Skrill with Eurogrand reference, but Skrill keeps silence for 2 days, no news from them
    • Index
      • Replied by
        Hero Member
        894
      • last active 3 hrs ago
      And the end of this story:

      Your Moneybookers deposit request for the total amount of $10.00 has been approved and your EuroGrand Casino account has been credited with this amount.

      So it was tech issue of Eurogrand. I'm glad it was solved, so I'll count it rare exception as I did not have any deposit/withdrawal problems here.

      And more... I got 50 free spins from them
      Rated:
    • Index
      • Replied by
        Hero Member
        594
      • last active 4 hrs ago

      Thanks for this post from:

      • Index
      sirin wrote:

      And the end of this story:

      Your Moneybookers deposit request for the total amount of $10.00 has been approved and your EuroGrand Casino account has been credited with this amount.

      So it was tech issue of Eurogrand. I'm glad it was solved, so I'll count it rare exception as I did not have any deposit/withdrawal problems here.

      And more... I got 50 free spins from them


      im glad u got ur money, yes looks like this was casino issue, because as i said-skrill refund money right after 24h! btw-if it is usrgent then better call to the skrill, because sometimes they answer after 14days!
      Rated:
    • Index
      • Replied by
        Sr. Member
        265
      • last active about 1 month ago

      Thanks for this post from:

      • Index
      I dont know why you guys have encounter this issues with skrill.Here is my first problem with them:
      When I created my account I entered by mistake the wrong date of birth,I noticed that only after I tried to withdraw some money in my bank account.I notified them by e-mail and the reply arrived in about 12 hours.They were quite polite and my problem was solved quickly.I guess maybe you need to have activity in your account more often to get priority.I just assume that,I'm not sure.
    • Index
      • Replied by
        Hero Member
        594
      • last active 4 hrs ago

      Thanks for this post from:

      • Index
      Edi Tanasescu wrote:

      I dont know why you guys have encounter this issues with skrill.Here is my first problem with them:
      When I created my account I entered by mistake the wrong date of birth,I noticed that only after I tried to withdraw some money in my bank account.I notified them by e-mail and the reply arrived in about 12 hours.They were quite polite and my problem was solved quickly.I guess maybe you need to have activity in your account more often to get priority.I just assume that,I'm not sure.


      actually i use skrill daily, and also skrill card, my activity there is more than in my own bank account, as i know there is no such a priority, sometimes they asnwer quick sometimes OVER 3 weeks(i knoiw whta i say)!
      u was simple lucky that u got quick response!
      but anyway skrill is the best of the best
    • Index
      • Replied by
        Hero Member
        894
      • last active 3 hrs ago
      I also often use Skrill, and I like it more than others e-wallets, a it gives max flexibility with Net payments. I have contacted them before with some matters and they responded during 24 hours.
    • Index
      • Replied by
        Hero Member
        658
      • last active 4 hrs ago
      I agree it's better to call them if it's urgent. After they changed name Mooneybookers to Skrill support is very poor. I was using Moneybookers for 90 % of my transaction, now (about a year) I'm on 50-50 with Neteller.

      I hope that Neteller will buy Skrill soon.

      http://www.latestcasinobonuses.com/article/optimal-payments-plc-to-buy-skrill-group-for-1.1-billion-euros-by-the-end-of-2015

    lcb activities in the last 24 hours

    • 35
      new members
    • 662
      members online
    • 14164
      guests online
    • 87
      new posts
    • 6283
      free games played
    Join the club

    Most viewed forum posts

    • Putting on lipstick emoticon 1
      Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
      More Free Chips
    • Putting on lipstick emoticon 1
      LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
      CLOSED - LCB $250 August Contest – Lets Play Roulette
    • Putting on lipstick emoticon 1
      LCB $500 10th Anniversary Contest Wow, can you even believe it’s been a whole ten years we have been around! I know I am personally thrilled I have shared this time together with the old timers and of course all...
      Closed - LCB $500 10th Anniversary Contest

    Join today and start earning rewards

    You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
    S logo
    Select Language
    Search
    Search Results

    Report to moderator

    Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

    Please note that your email address will be revealed to the moderators if you use this

    Submit
    39012170