So it would seem as if I have been waiting since July 17th for two different refunds that I was promised.
Essentially for a while, a few casinos were having issues with a processor giving them a decline. Then magically, they would still take the money off my card and keep it. It would never fall back into my account as promised, and the money still hasn't shown back up.
Now the casino in question, is having lots of processing issues period. There directing me to go thru an eWallet, and barely responding to my question about if we have any update to the refund. While I don't mind depositing thru an eWallet, the fees to deposit thru this eWallet are out of this world. So I'm not very happy that I'm not even being compensated in even a small way for being forced to pay the wallets fee. While they can't take my card directly right now.
I'm really not bombarding the rep other than once a week. All I'm asking for is an update. The last update I got wasn't even regarding the refund, as much they were more concerned with the fact they couldn't process credit cards right now.
While I realize this is devastating for a casino, not to have there processor working. It still shouldn't deter them from at least giving me an update as to whether I should expect to see my refund this week, or if the processor is still going thru it's "long and complicated" verification process.
I mean common, they took the money in less than a week off my card to keep. Now there telling me, there not in the mood on giving just as an instant refund. Seems a bit unfair doesn't it?
Credit Card Refund issue
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