Hi,
On several occasions, I made a deposit (via voucher) and the change the amount of your deposit by adding a few cents to it. Plus a bank fee usually $1. I was told by a couple of sites that this is done so it looks more like a purchase instead of a casino deposit. Most sites that I've had this issue with doing one or 2 things it's added to your deposit or they reimburse the amount added.
Has anyone else come across this issue?
I have never come across a casino that has not done the proper thing. Until now. I was reviewing my banking statement for the past 3 months and came across a site "Red Stag" that also does this. I took my bank statements and matched them against my deposits at Red Stag. These extra cents were never added to my deposit. I contacted Red Stag to show them the extra money added but not reflected on my deposit on top of banking fee's (that I'm aware of- not a problem). It's not much each time but when you make as many deposits as I do (est. 3 times a week) it all adds up.
I reviewed all their banking and deposit rules, policies etc. The there deposit info page states that bank cards have no fees at all.
After sending this information and requesting the amount of fee's to be credited to my account or back to my card. I received information stating fees etc. Knowing those voucher processors add extra cents to process as a purchase. This is information other casino sites had no issue advising and returning. BUT after responding to Red Stags email response, letting them know and showing them the fee's and information from my bank and their banking and depositing info, almost 2 weeks now, I have only received a response that I will review your information. The information I provided is simple and their depositing and banking info should already be known.
This casino is refusing to pay me what they actually took without my consent. My deposit stated an amount via deposit records and email confirmation. Yet, a different amount was taken from my account. I believe that this is illegal to do unless I agree to extra additions to my deposit when making it and there is nothing like that or stated when I make my deposits. I also advised them the same.
Again, I still have no response or closure. Can you imagine if they are taking this from everyone without returning, how much free $ they are getting on top of the deposits made?
I'm posting this issue, hoping that LCB might have connections inside Red Stag to settle this issue and maybe post it to their website, if they plan to continue this type of depositing method. Allowing the customer to agree or acknowledge.
I do love playing at Red Stag, but knowing that they don't give much or show gratitude toward depositing customers and now this, just disappoints me very much.
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