Neteller Account Suspended

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    Last post ago over 5 years by blueday
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    Faye

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        Faye

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        Has anyone else had this happen? I contacted firstly with no response, then after a 2nd email they replied:

        Thank you for your e-mail.
        With regards to your inquiry, your account is under review and we will contact you as soon as we have an answer.
        Thank you for your patience and understanding.

        It's been a few weeks now, and I still can't log in. 
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        Lipstick

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        It could be that you have over extended your spending limit or at the time you made a transaction funds were not currently in your account.

        Check your bank statement and see if any transactions were denied.

        Lips
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        blueday

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          I'm just looking at the help section.

          This is what I have found so far:

          At times NETELLER must suspend access to a member's account to protect their personal information and funds. Do not panic if you attempt to sign in and find your account is closed. Your funds and personal information remain safe, and you should be able to open the account again without difficulty. Account closing happens for various security reasons: If an IP proxy or anonymizer is used to sign in, if we detect a sign-in from a restricted country, if you already have an open account, or if you have tried several times to sign in with an incorrect password, Secure ID, or Account ID are just a few examples. Your account might also be closed if unusual account activity makes us concerned about your account security.

          We promise that we don't just close your account for fun. We would rather see your account open and you using our services. We only close your account to protect your identity and money.

          If you find your account is closed when you sign in, a phone verification is often all that is necessary to reopen your account. Click HERE to request for an agent to call you.


          I would try the "call me" route - just click the link above.

          Hope it helps.

          blue
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          vicon

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          I have had the same issue now for 2 months almost and I can't seem to get an answer either.
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          blueday

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            vicon wrote:

            I have had the same issue now for 2 months almost and I can't seem to get an answer either.


            That's pretty worrying.  Have you spoken to them?

            blue

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