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    Last post ago over 5 years by lua
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        • last active over 5 years ago
        I recently got a promotional email from Palace of Chance and received 100$ free. So I used it and hit a jackpot of $4000.00 I realize that there was a withdrawl limit of 100$ however I never attempted to withdrawl it and they voided the money while I was playing.. Is there anything I can do?
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        • last active over 5 years ago
        I had a conversation with the representative as well and it went as follows.

        A site operator will be with you momentarily.
        Hi! Thank you for using our LiveChat Service. This is 'Joseph'. Please verify your Email and Phone Number so that I can assist you.
        krpf689: 50
        krpf689: jonam
        Joseph: Thank you, how may I assist you?
        krpf689: Just wondering why the money I was winning with my no deposit cupon dissapeared after a while
        Joseph: That is called coupon reversal and it happens when the playthrough completes the playthrough requirement of a non deposit bonus and the amount removed is the non cashable bonus amount leaving the max cashout of it
        Joseph: However your previous transaction was a non deposit bonus as well therefore it disqualify you from cashing out as only 1 non deposit bonus is allowed to be used in between deposits
        krpf689: I don't plan on cashing out anyway I just want to play.
        krpf689: If I make a deposit and continue to win am I still disqualified from withdrawing money ?
        Joseph: We don't allow mixing the funds of a non deposit bonus a deposit sorry
        Joseph: If a player wants to deposit a $0 balance is required
        krpf689: So if I win above and beyond this 100$ I can't cash it out at all ?
        Joseph: You are not suppose to be using that coupon because your previous transaction was a non deposit bonus as well
        Joseph: Is against the casino rules
        krpf689: Ive played several casino's and If I wasn't allowed to use the coupon it would block it.
        Joseph: I understand unfortunately we assume the player reads the casino terms that were agreed when the account was created
        Joseph: Is there anything else that I can help you with?
        krpf689: Awesome, well you just lost good publicity for your casino, as this conversation will be published on several casino review websites. As compared to other other casino's your casino is not up front with the player and your terms and conditions are barely visible when using coupons.
        Joseph: Since I am not receiving any response from you, this chat will be closed, if you have any other questions please contact us back right away to our Live Chat, Thank you for your time and have a great day!
        krpf689: Look up.
        Chat session has ended. This may have been a technical error.

        Then after having this conversation my casino account was logged out and I am unable to get back onto the casino.

        I knew I wouldn't be able to cash out the $4000.00 I won however I do enjoy playing online casino's on my spare time. Its just unreal how these casino's treat there people.

        Have a nice one guys!
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        • last active 16 min ago
        Hi krpf,

        I am sorry to hear what happened to you. But Palace of Chance is considered a rogue casino and whether you used 2 free chips in a row or not they would more then likely come up with an excuse not to pay you and/or delay the payout.

        It does hold true with all Real Time Game (RTG) software casinos policy that no more than one chip can be used at a time or any winnings will be considered null and void. Players must make a deposit in between free chips in order for it to be valid.

        Why these casinos don't just decline the chip and save players the headache is anybodies guess.

        In any event in many casinos once the playthrough is met the total credits will drop down to the eligible withdrawal that can be cashed out. That is why you saw your credits disappear.

        I wish i could be of more help but because of the multi  free chip policy was not honored it is considered not following the rules.

        I am sure your heart skipped a beat too when you saw the random jackpot

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        • last active over 5 years ago
        I may not suggest anybody for this. They give nothing free, they will say that there are some conditions then only you will get the ammount. Please dont be a part of this type of sheme.
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        • last active 6 months ago
        nothing in this life is free....

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