Please Help!

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Last post made 12 years ago by judi99
judi99
  • Started by
  • judi99
  • United States Full Member 125
  • last active 6 years ago

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  • judi99
    • Started by
    • judi99
    • at Nov 12, 11, 07:57:39 AM
    • United States Full Member 125
    • last active 6 years ago

    Hi ,It is now the 12th of Nov. and I have been waiting since the 21st of Sept. to receive my winning's, from Rushmore Casino. I talk to them on chat and they say I should receive it shortly! I ask what time they are running on? This is not shortly. thumbs_down I was told on the 23rd of Oct. that it was returned from the bank. Re-sent same info, to re-process. Same info I use at other sites and have no problem's.
    I just made a withdrawal from another RTG casino on the 10th of Nov. and I bet I receive it before I get my money from Rushmore. Then I will know for sure if it's the casino or me.
    All of this garbage is just getting bad. If anyone out there has some insight as to how I can get them to pay me please HELP! :'(

  • Lipstick
    • Replied by
    • Lipstick
    • at Nov 12, 11, 12:17:59 PM
    • United States Admin 13900
    • last active 11 months ago

    Thanks for this post from:

    Hi Judi,

    This casino is certainly getting their fair share of complaints. More players are coming forward and saying the delays are ridiculous.

    If this was an isolated incident i would be more encouraging but this is happening too much and it seems to me the delays are common now.

    I suggest you keep on them and don't give up and don't reverse your cashout. Payouts have been very drawn out and long lately.

    The squeaky wheel gets the oil and be persistent. Keep us posted as you go along here.  Eventually players are getting paid, it's the waiting that will drive ya crazy, there is just no excuse for it.

    Good luck,
    Lips 
  • tinker
    • Replied by
    • tinker
    • at Nov 16, 11, 08:13:56 AM
    • United States Sr. Member 432
    • last active 6 years ago

    Hi Judi,

    I made a withdrawal on Sept.9, and it finally showed up in my bank account last Tuesday. At one point I was giving up hope and bam, it was there. Give it another week or so and it should come through.

  • gabby
    • Replied by
    • gabby
    • at Nov 16, 11, 08:22:47 AM
    • United States Mighty! Member 3326
    • last active 2 years ago

    Sorry you are going through that judi.  Hope you get paid soon.
    I had read somewhere they were a good group so I started depositing there...never won anything.... I quit depositing about a month ago for 2 reasons.  First, I'm not depositing anywhere and second... what lips said.

    Wow tinker... 2 months is a loooong time. Glad you finally got the payment. 

  • judi99
    • Replied by
    • judi99
    • at Nov 16, 11, 08:51:02 AM
    • United States Full Member 125
    • last active 6 years ago

    Yes this is getting really sad. I just got an e-mail this morning from slot jungle saying I can't use the promo's anymore. I have won with them twice, after making the playthrough. I'am thinking they just don't want US players. IT STINKS.
    You don't get paid or they just plain cut you off!

  • Lipstick
    • Replied by
    • Lipstick
    • at Nov 16, 11, 08:54:49 AM
    • United States Admin 13900
    • last active 11 months ago
    Hi Judi,

    Let me ask you.........do you make straight deposits in between the deposit bonuses? RTG casinos can be very particular about this and it's always a good practice to make every other deposit a straight deposit. RTG's have been known to disallow bonuses if used too many times in a row.

    Lips
  • judi99
    • Replied by
    • judi99
    • at Nov 16, 11, 07:40:14 PM
    • United States Full Member 125
    • last active 6 years ago

    I was under the impression that was with free-bies which I never use.I didn't read any stip's about the coupons. They shouldn't put them out there, if they aren't to use DUMB!

  • Lipstick
    • Replied by
    • Lipstick
    • at Nov 17, 11, 10:14:38 AM
    • United States Admin 13900
    • last active 11 months ago
    I agree Judi. They tempt us with fantastic promos and punish us if we use too many at one time. It's kind of the hidden rule with casinos that don't tell you until it's too late and they have locked your account.

    If there was a clear cut set of rules it could prevent a lot of frustrations for players. There has been many posts and threads on the forum to warn players of this rule.

    It's a common for players to take these bonuses and then get penalized when it is time to cash out.

    Lips
  • judi99
    • Replied by
    • judi99
    • at Nov 18, 11, 12:01:05 PM
    • United States Full Member 125
    • last active 6 years ago

    Well I received my withdrawal from slotjungle. But I still have not received my withdrawal from Rushmore. So now I know it's not me they just aren't paying! So player's BEWARE!

  • judi99
    • Replied by
    • judi99
    • at Dec 14, 11, 11:38:52 AM
    • United States Full Member 125
    • last active 6 years ago

    OK Here is the latest info on my Rushmore withdrawal. It has been since the 21st of Sept. and 3 rejections of it not going through on the wire transfer option, they have informed me they can send a check. So ok already let's do it! Hopefully I will receive it by the end of the month. Or start the New Year on a high. Is that being to optamistic I sure hope not. This gets so old!

  • Cat50
    • Replied by
    • Cat50
    • at Dec 14, 11, 11:51:32 AM
    • United States Superstar Member 6582
    • last active 7 hours ago

    hope u get it sad

  • Feelin froggy
    • Replied by
    • Feelin froggy
    • at Dec 14, 11, 12:58:22 PM
    • United States Superstar Member 6049
    • last active 7 months ago

    Fingers crossed judi. What a shame that you've had such a bad experience.

  • shirlsplay
    • Replied by
    • shirlsplay
    • at Dec 14, 11, 03:50:01 PM
    • United States Super Hero 2370
    • last active 4 days ago

    just make sure you leave some money in your account to cover the check sending fees. if you do not have this in your account they may not accept your withdrawl.each casino is different but it's better to be safe than sorry. good luck

  • shirlsplay
    • Replied by
    • shirlsplay
    • at Dec 14, 11, 03:51:53 PM
    • United States Super Hero 2370
    • last active 4 days ago

    sorry about the double post , i thought i not click it...lol. took a few seconds

  • footdr
    • Replied by
    • footdr
    • at Dec 20, 11, 05:40:51 AM
    • United States Sr. Member 403
    • last active 3 years ago

    read my post in related thread. September withdrawals should have been paid in October as mine was wh pen they claimed they got a new processor. Now the delays starting all over again. I would suggest phoning and not emailing but you need to call around 10:00am EST

  • judi99
    • Replied by
    • judi99
    • at Dec 20, 11, 07:11:14 AM
    • United States Full Member 125
    • last active 6 years ago

    I received my withdrawal yesterday via-check. Happy Dance Happy- Dance. I needed it.

  • blueday
    • Replied by
    • blueday
    • at Dec 20, 11, 07:31:54 AM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    Is this the one from 21st September?  Congrats Judi.  Glad you finally got it.

    blue

  • Cat50
    • Replied by
    • Cat50
    • at Dec 20, 11, 08:39:45 AM
    • United States Superstar Member 6582
    • last active 7 hours ago

    great news wink thumbs_up

  • judi99
    • Replied by
    • judi99
    • at Dec 27, 11, 04:23:40 PM
    • United States Full Member 125
    • last active 6 years ago

    Yes it was from Rushmore. I don't know if it is what gave them the incentive to pay me or what. But I went to their web sit and was reading and noticed a complaint access. So I made a complaint with them. Explained what was going on , and 10 days later I had a check. So not sure if it helped. But they sure did get back to me fast from the complaint site. I received an E-mail from them the same day I received the check. And of coarse I was always nice to all.

  • footdr
    • Replied by
    • footdr
    • at Dec 28, 11, 05:45:24 AM
    • United States Sr. Member 403
    • last active 3 years ago

    They sent you a check? That wasn't even an option when I made my withdrawal. Did you request wire and they sent a check? Or you were able to request check?
    Please reply

  • judi99
    • Replied by
    • judi99
    • at Jan 01, 12, 02:17:31 PM
    • United States Full Member 125
    • last active 6 years ago

    I went to rushmore casino's web page and did some investagating on it and found they have a complaint dept. I guess. After I got in touch with them they looked into it and I was sent a check. After 3 months I guess they decided I waited long enough.
    Please make sure you are being polite and respectful! It goes alot futher. They have your money the object is to get paid, not band.Good Luck hope it help's.

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