Hi there, i wondered if anyone can answer my query regarding a friend of mine who is a depositer at casinoUK. They were given 50 free spins and won approx £40 from them but amazingly managed to turn that into £2,000 with the bonus fund showing £0.00. Upon requesting a withdrawl they were then informed that because the winnings resulted from free spins they would be capped to just £100. My friend told me this and i then checked on the casinoUK website at their terms and conditions and this capping of winnings is not stated for this bonus only winnings from the freeplay promotion. I then went to live chat where i asked the operator if i had been given free spins, won £40 ended up with £2,000 with no bonus balance showing could i cash out? and the operator said that i could so long as i had wagered the initial winnings 80 times and cleared the bonus balance.
What i would like to know is whether or not the operator is correct and what my friend should do as they reversed the withdrawl and had the £2,000 put back into account because they knew that this was the only way to keep hold of it untill the query was resolved. They are frightened to do anything lol because they are frightened that if they argue the case they will suddenly find themselves locked out and lucked out (as so many do).
Any advice would be gratefully appreciated and i hope to resolve this for my friend soon.
Thanks guys x
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