"Supremely" disappointed

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    Last post ago almost 7 years by genenco
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    • Started by
      Mighty! Member
      3,007
    • last active 4 months ago

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      • Avatar 10150
        • Started by
          Mighty! Member
          3,007
        • last active 4 months ago


        So, I decided to have a bit of fun. I deposited at Supreme Play after deciding to take the 200% deposit bonus. Well, much to my surprise, they took the deposit, but NO BONUS was given, even though I did everything right.

        So I decided to contact live help.....After 2 smokes and 2 cups of coffee (Just about 40 min), I then went back and unclaimed the deposit bonus and emailed them.

        Nothing harsh, just letting them know I was very disappointed.

        I'll let you know what they said (If any) by way of reply.

        Anyone have the same thing happen??
        Rated:
      • Avatar 10150
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          Mighty! Member
          3,007
        • last active 4 months ago
        Well, they sent me a offer in email and I replied that the last time I played the bonus was not credited...So here's their response.



        thank you for the e-mail.
        i am sorry to hear about the technical problem you had with the bonus last time.
        the next time please come to the chat before you start playing and our online team will fix it right away.
        in meantime i gave you a $50 free chip.

        have fun and good luck with your bets,

        Nathan
        Customer Support
        SupremePlay



        OK, not a bad response...Still, waiting for their CS is a bit of a patience drainer
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        • Replied by
          Superstar Member
          5,146
        • last active about 2 months ago
        Wow...good for you,Gene and what a great customer service!!!

        That's what makes a great casino and then more players go there and play and what's more, it makes the casino more trustworthy....

        Good luck with your money and win  some big!!!

        BTW, how's your new place and school?
      • Avatar 10150
        • Replied by
          Mighty! Member
          3,007
        • last active 4 months ago
        Well, new place is a bit smaller..Still quiet. School is another matter..Studying 3-4 hours a night, lucky I can easily spare the time

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