"Supremely" disappointed

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Last post made 13 years ago by genenco
genenco
  • Started by
  • genenco
  • United States Mighty! Member 3032
  • last active 5 years ago

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  • genenco
    • Started by
    • genenco
    • at May 14, 10, 07:41:09 PM
    • United States Mighty! Member 3032
    • last active 5 years ago


    So, I decided to have a bit of fun. I deposited at Supreme Play after deciding to take the 200% deposit bonus. Well, much to my surprise, they took the deposit, but NO BONUS was given, even though I did everything right.

    So I decided to contact live help.....After 2 smokes and 2 cups of coffee (Just about 40 min), I then went back and unclaimed the deposit bonus and emailed them.

    Nothing harsh, just letting them know I was very disappointed.

    I'll let you know what they said (If any) by way of reply.

    Anyone have the same thing happen??
    Rated:
    Supreme Play

    0.5/ 5

  • genenco
    • Replied by
    • genenco
    • at May 17, 10, 05:23:18 PM
    • United States Mighty! Member 3032
    • last active 5 years ago

    Well, they sent me a offer in email and I replied that the last time I played the bonus was not credited...So here's their response.



    thank you for the e-mail.
    i am sorry to hear about the technical problem you had with the bonus last time.
    the next time please come to the chat before you start playing and our online team will fix it right away.
    in meantime i gave you a $50 free chip.

    have fun and good luck with your bets,

    Nathan
    Customer Support
    SupremePlay



    OK, not a bad response...Still, waiting for their CS is a bit of a patience drainer grin

  • wnanhee
    • Replied by
    • wnanhee
    • at May 17, 10, 05:30:59 PM
    • United States Superstar Member 5413
    • last active 2 years ago
    shocked Wow...good for you,Gene and what a great customer service!!!

    That's what makes a great casino and then more players go there and play and what's more, it makes the casino more trustworthy....

    Good luck with your money and win  some big!!! kiss

    BTW, how's your new place and school?
  • genenco
    • Replied by
    • genenco
    • at May 18, 10, 09:54:48 AM
    • United States Mighty! Member 3032
    • last active 5 years ago

    Well, new place is a bit smaller..Still quiet. School is another matter..Studying 3-4 hours a night, lucky I can easily spare the time grin

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