"This account is disabled" on Betcirca

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    Last post ago about 4 years by Lipstick
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    ChokeDee

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        ChokeDee

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        Hi there,

        today I decided to try Betcirca because of this Deep Blue HD slot game. It went so well after I kept getting the free spins up to almost 100 free spins and seem like more coming. Suddenly the game window was shut down and when I tried to reopen, the free spins were gone and my account was disabled without any good reasons.

        Did this ever happen to anyone?
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        Lipstick

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        I have never had that happen at a casino where my account was disabled. Are you saying it was temporarily disabled because sometimes when you lose connection you have to wait for like ten minutes before logging back in. Sometimes the free spins features will have already played out with your new balance or waits until you return.

        If it was permanently disabled and you still can't get in i would contact support and find out why. Please follow up and lets us know.

        Lips
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        ChokeDee

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        I am still waiting for them to get back at me. No answer yet.

        This is the screenshot when I try to login.

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        Cat50

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        hope its just an error because it would really suck for them to have done this on purpose  8'|
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        ChokeDee

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        Yeah rena. I deposited 10€ and got 10€ Bonus.

        During the free spins I went up to 300€ and still had like 40+ free spins left. I was so sure that I could still win more from those free spins. It was like 3 scatters kept coming. Suddenly....gone!

        Sharing this story here might be my last hope to get it all back.
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        ChokeDee

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        This is what I got

        "Thank you for contacting us here at Betcirca.

        Your account was disabled by our fiscal defence mechanism. I have now reactivated it for you so that you can continue to enjoy the games."

        So yeah the free spins are gone. Great!
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        blueday

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          That sucks. Is your balance larger than it was when you were disconnected?  If not, maybe you should contact them again and ask about these free spins that you had and why they are not there now.

          Sorry to hear you are having such a bad time of it ChokeDee.

          blue
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          ChokeDee

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          The balance stayed the same. It was 300s. And now the Deep Blue game was offline. This is really weird.
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          Cat50

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          its not weird to me (disable the winning game wow)
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          ChokeDee

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          *Update*

          After my account was back on again. I hardly won anything so I went down to 120€. I was like whatever. Now I am just gonna cash out. 110€ profit is still better than nothing.

          I think I am done with them. 
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          blueday

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            ChokeDee wrote:

            *Update*

            After my account was back on again. I hardly won anything so I went down to 120€. I was like whatever. Now I am just gonna cash out. 110€ profit is still better than nothing.

            I think I am done with them. 


            Perhaps the slot had an error hence they have disabled the game.  Good luck with the withdraw. 

            blue
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            Lipstick

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            Sorry to hear what happened to you and it just is NOT fair or right. LCB does suggest an alternative site when you click on our Betcirca Casino link. I would use caution when playing there.

            Lips

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