(Question) Good Casinos losing customers over Neg Database?
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- last active 17 days ago
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- I have a question. Does casinos using the Neg Database to run a check on players actually hurts them in the long run?
I see more and more good casinos are stalling when it comes to payments. Im sure those casinos that uses the "Central" database on its players. Are losing out on a larger number of protential players.
Case in point. When Moneylinewallet was a deposit option. I signed up and used them. I would make a deposit via there website. The next day when I look at my online banking. I see MLW has debited 5x the amount. When inquiring about the returns of funds thru CS. I was given the run around. It left me no choice but to goto my bank, and have them to retrieve the funds. This has cost me problems playing at Treasure Miles casino group, Or even Jackpot Capital group. Both which I was a member of before MLW and never had a problem with me.
I'm sure im not the only one in the same boat. Now it seems like the casinos that are using this system. Isn't getting the larger number of depositing players that non database using casino does.
There are plenty of rogue casinos that forces its players to use other options to retrieve their deposits as well. Some casinos even stoop to the level of keeping one's deposit. When some terms are broken in their T&C.
The economy is weak and players are choosing wisely nowaday for the best bang for their bucks. Those casinos that uses the database system. Don't even give you the name of the company. So that you can atleast protest the reasoning behind it.
The way I see it. Give each player the chance to play at your casino. If a problem occur then kick that person out. I know its a catch 22. Because some players will charge back all the charges made at some point and move on. And there needs to be a better net to catch those people with. But to punish someone because of something another casino/web wallet caused. And having not recourse to appeal. Is just gonna put more strain on those casinos using the database system in the future.
Move over and hand me a paddle in that boat chocolateman. I am in the nefarious database for something that a processor did. I never charged anything back, nor would I except in your type of situation. And they do not investigate they just put you in there. With no recourse as you say.
- Replied by
- at November 13, 2012, 23:40:25
- last active 19 days ago
I think it does hurt the casinos that use it because I am sure that there are plenty of others in there like you and I. No impropriety committed, no defense, and no name of the database company. And it apparently lasts forever.
One good thing I have noticed in my case is that a lot of the casinos that rejected me based on the database have turned out to be rogue, or are now not paying players and other stuff, so I am better off having been rejected.
It seems like the casinos will do anything as if its the players fault the processor robbed them and people will ask questions if something is charged that shouldnt be.Cant win for losing smdh
- Replied by
- at November 14, 2012, 05:27:48
- last active 17 hrs ago
Excellent post chocolateman and you have made some real valid points. I think it is a real catch 22 situation and a few bad apples have to spoil it for the rest of us including the rogue casinos and rogue players who due charge-backs.
- Replied by
- at November 14, 2012, 07:34:09
I posted the same comments on another forum to which I belonged and was permanently banned for encouraging charge-backs. My point was that when you have no other recourse but to report your legitimate loss to your bank, you have the legal right to do so as either the Processor or the casino has failed to comply with their own agreements. Chargebacks that represent nothing more than, "I'm ticked off cause I deposited and lost" can be considered fraud. But, Chargebacks for not being paid, incorrect billing or other player accusations of fraud against the Processor or Casino if done in good faith should not be looked down upon as it is the "ONLY" recourse players have. And, it is perfectly legal as the agreement between the player and the casino works both ways. They are obligated to pay you your winnings within the time they specify. Even if they attempt to leave themselves an "out", if you get customer support to quote their payout terms in writing and they fail to adhere to them, you have a right to recourse.
- Replied by
- at January 10, 2013, 06:05:51
- last active 3 months ago
- I see where you are coming from footdr but the problem is some players would abuse it and it might encourage even more fraudulent activity that already exists. Not to mention you would have zero chance of claiming any winnings at all by doing a charge back.
Charge backs are a very serious issue and most likely players would be reported to every other online casino in the industry and players would be banned from playing at all sites. Also i think a bank would not like too many charge backs and you could jeopardize your bank account.
- I also see your point, but you cannot take away the only remedy "honest" players have because of the potential for dishonest players to abuse it. If it player abused their right for relief then they should be banned from all casinos they play. But, banning a player should be based on the individual circumstance. Players and Casinos are currently operating under the "honesty" system as there is no specific legal enforcement of the rules, because, the entire process is virtually illegal when it comes to deposit transactions and payout transactions, we all are aware of this. Therefore, we and the casinos must use whatever measures available to us to assure the we are treated fairly and that we are paid what is owed us. Right?
Players must weight the possibility of being banned from further play against the amount not paid them. If they have deposited thousands and owed thousands they may decide to take action by filing a dispute with their bank, if they are only owed a small amount they may choose to just stop depositing at the fraudulent casino. Either way, it is their choice. If the casino continues to not pay or fails to follow their own documented rules, terms, regulations, they will eventually lose players and money. None of us players or forums should support casinos that delay payouts, ignore their advertised terms and agreement. While none of us players should support other members that abuse the system. Right?
- None of us players or forums should support casinos that delay payouts, ignore their advertised terms and agreement. While none of us players should support other members that abuse the system. Right?
Yes you are right that is why we have warnings about casino that are rogue. We can lead a horse to water but can't force them to drink from the well. US online casino players are well aware of the possible delays and in most casinos it does state how long it will take to process a withdrawal.
Players should read these terms before making a deposit. If it states 10 business days, max withdrawals allowed then a player knows what to expect. There are plenty of online casinos that are legit and pay their players. The key is to know where to play, avoid the rogues and understand the withdrawal terms before playing there.
Also every casino requires a verification form. Fill it out and be done with it to prevent any further lengthy delays when you sign-up at a casino and before you make your first deposit. This will save a lot of time when requesting a withdrawal.
I will even take it a step further and ask a casino if my verification form needs to be updated if it has been over a year since i sent it in. This prevents having to do it again at withdrawal time.
You also have to consider that some players will complain about not getting paid when in reality they have broken the rules by having multiple accounts, claiming two free chips in a row etc. And the players who have crossed all their "T"s, dotted all the "i"s, know the terms of how long it will take to get paid and followed all the rules and don't get paid is what we call the real rogues.
Totally agree with that. I learned immediately when beginning to play online that reading the terms and conditions and following the terms and conditions was #1. I also learned that contacting support via email or chat to verify the terms and conditions especially when it came to deposits, withdrawals, bonus terms and comp/vip programs AND getting and "saving" the written response was #2 if not as important as #1.
The best advise we can give any player "new" to online casinos is to read the terms and conditions, verify the terms and conditions through email or chat, save the responses, follow the terms and conditions. Don't claim a bonus without requesting the full terms in writing through email or copying a chat with online support. When claiming a bonus make sure you know the play-through requirements, maximum cash-out, allowed games, maximum bet per spin(applicable at several casino groups).
Always contact chat or email support to document response to questions that will effect your deposit, bonus or payout never rely on answers given over the phone. When offered bonuses via phone call from casino reps, ask for email followup of the offer. I have been burned two times by relying on what the rep quoted as terms over the phone and had no backup proof.
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