Resolved - 121 Casino player issue

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    shawnoshag

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        shawnoshag

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        DO NOT DEPOSIT HERE!!! THEY ARE LIARS AND SCAMS.

        I will keep you posted if I get my "surprise" bonus from "Erik" haha

        This is a long post but I think its a funny read in a sad kind of way lol.

        Just to be clear they advertise and tell you they have all the marvel games but they do not.  OHH they have one!!! IronMan 2.  And the minimum bet they have set on that slot is $12.50

        This is the first conversation after talking to online support via 121 casinos website and being told they have all the marvel slots. So this is after my deposit.

        madddMardigan: hi
        madddMardigan: anybody home?
        Marc: Hi Shawn, how may I be of assistance?
        madddMardigan: hello, I just wanted to let you know that I am very upset and unsatisfied with your website customer service.
        I was lied to before I made a deposit. I asked if you guys had all of the marvel slots and was told yes so I made my deposit.
        madddMardigan: and you DO not.  This is not professional or business like and is NOT appreciated
        madddMardigan: my money does not grow on trees and this is totally unacceptable.
        Marc: just a second I am checking this for you right now
        Marc: and I am sorry for the inconvenience
        madddMardigan: Thank you.
        Marc: We are currently installing all of the marvel games, they will all be available by the end of the week.
        I have also sorted out a special bonus for you for the inconvenience
        Marc: The bonus will be available when the games are available
        madddMardigan: I plan on being away for the next week on vacation, can you issue this bonus now for this inconvience..
        I appreciate your help and apologize but I am upset and its plain not fair.  
        Marc: No you are correct to be upset. I understand
        Marc: I will check it for you now
        madddMardigan: thank you.
        Marc: I am sorry, I don't have the authority to do this now but your account manager will activate this bonus for you
        Marc: hopefully you will be able to login on your vacation
        madddMardigan: who is my account manager? and what is the bonus?
        Marc: again I am sorry for the inconvenience
        madddMardigan: I may check my email but I am hoping for a stress free time.
        Marc: Your account manager is Erik and the bonus will be specifically for these games
        Marc: With regards to the amount, I am told it will be a surprise
        madddMardigan: Ok, Do I have your word you will have the marvel games by the end of the week?
        Marc: Yes, absolutely
        madddMardigan: Thank you for your help.  I look forward to this surprise and hopefully making a second deposit at your casino.
        Will I be notified by email?
        Marc: you will be
        Marc: I am leaving a note in your account
        madddMardigan: I appreciate you help with this Marc, I look foward to hearing back from your casino.  Kind Regards

        And this is the chat from today


        madddMardigan: hi there
        Sarah: hello
        Sarah: how may i help you?
        madddMardigan: Hi Sarah!
        madddMardigan: Are you guys installing new games?
        Sarah: at the very moment?
        madddMardigan: yes are you installing new slots soon?
        Sarah: yes usually we have new games in the start of the month..  
        Sarah: our latest games are Mr Cashback and iron man 2 along with a few others
        Sarah: you can see this in the new games section
        madddMardigan: ohh,  so you do not have the rest of the marvel video slot games?
        madddMardigan: Hello?
        madddMardigan: ?
        madddMardigan: ?
        madddMardigan: HeLLLOO>
        Sarah: you can see all the games we have in the video slots section
        madddMardigan: Is Erik working?
        Sarah: No i am sorry he isnt in at the moment...  
        madddMardigan: This is very un professional this is the 2!!!! time your casino support has LIED to me
        madddMardigan: Read back in my chat records to my last conversation with "marc"
        madddMardigan: You lied to me to get me to deposit and lied to me after saying you would have ALL of the marvel slots installed by today
        Sarah: I dont understand what the problem is? there must be a misunderstanding since i have not lied about anything
        madddMardigan: what is this:  Marc: Your account manager is Erik and the bonus will be specifically for these games
        Marc: With regards to the amount, I am told it will be a surprise
        madddMardigan: Ok, Do I have your word you will have the marvel games by the end of
        madddMardigan: from my last chat with "marc"
        madddMardigan: I have screen shots of the whole conversation if you would like it.  
        madddMardigan: Your support told me you had ALL of the MARVEL slots to get me to deposit.
        THEN "marc" told me they would be installed and available on your casino by TODAY and I would get a bonus back for the "confusion"
        madddMardigan: I am feeling very decieved.
        madddMardigan: This is not how you run a business.
        madddMardigan: My money does not grow on trees.
        Sarah: one moment please
        madddMardigan: Thank you
        Sarah: and the marvel games are all available on the flash version of the casino
        madddMardigan: really, you have them on the flash casino and not the full casino
        Sarah: yes you can play online and you will have access to the games
        madddMardigan: WHY WAS I NOT TOLD THIS can you please read the chat and credit me the bonus i was promised.  
        madddMardigan: this is bull,  I talked to marc for over an hour and he did not say anything about the flash casino.
        madddMardigan: where is the link to your flash casino
        madddMardigan: I am upset and sick of LIES.
        Sarah: I see the chat you had with amrc
        Sarah: marc..
        Sarah: it seems there have been a number of unfortunately misunderstandings in your chats...  
        Sarah: this is what we can do to fix this
        madddMardigan: ok.
        Sarah: seems marc has already emailed your account manager but i will email him again regarding this whole incident
        Sarah: you intially spoke with someone not in our department and we cannot see that correspondence
        Sarah: The bonus, as marc had told you, only your account manager can credit
        Sarah: so i wouldnt be able to help you with that either only he can.
        Sarah: So as it stands we are waiting on a response from your account manager eric who will be in Sunday
        madddMardigan: when is my account manager erik going to be working next please, i dont want more promises.
        madddMardigan: why are the marvel slots not installed today as promised
        Sarah: I do not see that marc promised you an exact date or day
        Sarah: I am looking into this to see where he received his information from
        Sarah: just one moment please...
        madddMardigan: this is a quote ffrom the chat
        madddMardigan: madddMardigan: Ok, Do I have your word you will have the marvel games by the end of the week?
        Marc: Yes, absolutely  
        Sarah: end of the week.. i saw that. but that might mean saturday
        Sarah: one or even sunday
        Sarah: one moment please
        madddMardigan: We are currently installing all of the marvel games,
        they will all be available by the end of the week. I have also sorted out a special bonus for you for the inconvenience  
        madddMardigan: another QUOTE
        Sarah: yes i have already read the chat
        Sarah: one moment please
        Sarah: yes i see they are still being installed
        madddMardigan: what is the url of your flash casino please
        Sarah: http://www.121casino.com/slots
        Sarah: Your account manager will be in on Sunday  
        Sarah: and please keep an eye out for when the games are compeltely downloaded
        Sarah: is there anything else I can help you with?
        madddMardigan: thats not a url to your flash casino
        madddMardigan: you do not have one

        *here I went to url and no flash casino so I asked the website support about it.*

        madddMardigan:" Nadya: Hi and thank you for contacting customer service
        me: hello, can i have the link to your flash casino please
        Nadya: Give me gist a minute
        me: hello?
        Nadya: Currently we do not support the Instant Play version of our site.
        madddMardigan: Nadya: However, you can download the software within few minutes
        Nadya: and enjoy all our games.
        Nadya: We do apologize for any inconvenience this might have caused
        me: so 121 casino does not have a flash casino?
        Nadya: Currently no, we do not have
        Nadya:
        madddMardigan: Nadya: Currently no, we do not have
        Nadya: Please refer to the link below for more details on our download version
        Sarah: it is currently being developed
        Sarah: the games will be available shortly
        Sarah: is there anything else I may help you with?
        madddMardigan: That is from RIGHT NOW With your site chat
        Sarah: ok
        madddMardigan: why do you keep LIEING
        Sarah: is there anything else I may help you with?
        madddMardigan: yes stay here please
        madddMardigan: did you not just say this
        madddMardigan: Sarah: and the marvel games are all available on the flash version of the casino
        madddMardigan: why would you say that if you do not have a flash casino
        Sarah: Unfortunately since they are new they are not yet available on the flash or on the download able version of the casino.
        They will be very shortly that is the reason for the confusion
        madddMardigan: read up maybe you forgot you told me all of the marvel games are currently available at your flash casino
        madddMardigan: thats not what you said ?
        Sarah: it is irrelevant to the matter at the moment whether they are available on flash or not
        madddMardigan: you gave me a url saying it was the flash casino
        madddMardigan: no need to lie over and over, just admit your wrong
        madddMardigan: you just said you do have a flash casino, then you dont have a fllash casino and then it does not matter,
        do you see how this could make me mad
        madddMardigan: Can you confirm for me please, do you have a flash casino as you stated above with all of the marvel games on it
        Sarah: I will confirm everything for you.
        madddMardigan: please go ahead
        Sarah: firstly, it seems the amrvel slots are not yet available
        Sarah: and secondly your account maanger has been emailed for the bonus marc told you about
        Sarah:
        Sarah: is there anything else i can help you with?
        madddMardigan: why did you tell me you did have a flash casino then?
        madddMardigan: thank you for your time.  I understand.

        And this is the Chat from the 121 Casino website at the same time as the chat above:


        Nadya has entered the session.
        me: a
        Nadya: Hi and thank you for contacting customer service
        me: hello, can i have the link to your flash casino please
        Nadya: Give me gist a minute
        me: hello?
        Nadya: Currently we do not support the Instant Play version of our site.
        Nadya: However, you can download the software within few minutes
        Nadya: and enjoy all our games.
        Nadya: We do apologize for any inconvenience this might have caused
        me: so 121 casino does not have a flash casino?
        Nadya: Currently no, we do not have
        Nadya: Please refer to the link below for more details on our download version
        Nadya: http://www.121casino.com/en/how-to-start
        Nadya: Is there anything else I can help you with?
        me: what is todays date and time please?
        me: casino time and date
        Nadya: It is 2011-08-12
        15:18 GMT+00:00
        Nadya: Can I assist you in another way?
        Nadya: Are we still connected?
        me: yes
        me: why does your casino advertise they have all the marvel games if they do not?
        Nadya: Excuse me?
        me: your casino adverstises they have all the marvel slots do they not?
        me: http://www.121casino.com/slots
        me: I cannot seem to find XMEN or HULK anywhere
        Nadya: Which game in particular are you interested in?
        me: XMEN and THE HULK and FANTASTIC FOUR
        Nadya: Let me double check that for you
        me: thank you
        Nadya: Unfortunately, the games in question are not available at the moment
        me: Can you see that the 121casino website advertises that you have them
        me: http://www.121casino.com/slots
        me: on the left side, moving around in a circle it under the progressive jackpot
        me: branded slots
        Nadya: As I mentioned the games are currently not available
        Nadya: but our respective department is working on the creation of new games and promotions
        Nadya: and we do update our game list quire often
        me: ohhh, so you had them before and deleted them but are still advertising you have them?
        me: Sorry I am confused. Are you currently going to have the MARVEL slots available to play in the next couple days?
        Nadya: Unfortunately, I can not provide you with that information as I do not have access to it
        Nadya: If we have the games available in the future it will be mentioned in our website
        Nadya: Currently you can see only the pictures of the games in question as we had them in the past
        Nadya: However, the games in question are not mentioned in the text there
        Nadya: Please be informed that we do provide a wide variety of other amazing slots
        me: Excellent! thank you nadya!
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        blueday

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          Oh dear oh dear oh dear.  You are certainly being dragged around in circles.

          Unbelievable they said they are in the flash version of their site but they don't have a flash version of the casino.

          Why not just choose a casino that does have them for sure like bet365?

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          shawnoshag

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          I thought I would try them out, lesson learned.
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          blueday

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            shawnoshag wrote:

            I thought I would try them out, lesson learned.


            Well I guess you don't know what they are like until you have tried them out.  Thanks for the info.

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            Hi leavefall,

            I understand your frustrations. You were talked around in circles.

            They should no be advertising all the marvel slot games if they have not been installed yet.

            However to call this operation a scam is not appropriate.


            I have been told support is handled by Party and the support could get confused with what games are offered where and what is available. unfortunately when it comes to call centre support they cant remember everything and sometimes dont do their job to the full potential.

            They are only human after all.  You get to understand this when you work in a casino operation.

            I will discuss with the casino rep regarding your bonus, and see if this erik character has helped you.

            I will say that this casino is reputable and no one has to worry if they want to deposit.
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            shawnoshag

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            Thanks for the reply melcb but I was lied too over and over,  since then I have talked to chat many times and after a few more hours I was told "erik" or "eric" my account manager no longer worked there(he was on "vacation" for a week when I asked also) and "my special bonus for the marvel games" which are installed now finally is a WHOPPING match bonus. I actually would have deposited again if they would have been honest and treated me better.  It is just frustrating to be given the run around by so many people when it comes to hard earned money.  I understand also that things may get confused with support but I was flat out lied too.  You cannot argue that the casino's support was not aware they had No flash casino and tried telling me they did and when I called "sarah" on her lie she said it was "irrelevant" if they had a flash casino or not.

            Anyways I appreciate you looking into this melcb and am very curious to see what comes of it.

            I feel scammed into making a deposit and even more for being lied to over and over.  If that is not appropriate then....I do not know how to respond.
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            leavefall wrote:

            Thanks for the reply melcb but I was lied too over and over,  since then I have talked to chat many times and after a few more hours I was told "erik" or "eric" my account manager no longer worked there(he was on "vacation" for a week when I asked also) and "my special bonus for the marvel games" which are installed now finally is a WHOPPING match bonus. I actually would have deposited again if they would have been honest and treated me better.  It is just frustrating to be given the run around by so many people when it comes to hard earned money.  I understand also that things may get confused with support but I was flat out lied too.  You cannot argue that the casino's support was not aware they had No flash casino and tried telling me they did and when I called "sarah" on her lie she said it was "irrelevant" if they had a flash casino or not.

            Anyways I appreciate you looking into this melcb and am very curious to see what comes of it.

            I feel scammed into making a deposit and even more for being lied to over and over.  If that is not appropriate then....I do not know how to respond.



            im sorry about this, that is a mess isnt it, and im shocked they keep lying to you, i am also shocked they couldnt give you a free chip after all this, and they then just gave you a match bonus offer, that is really bad actually, they lied to you on several occasions so they should compensate you i feel,

            i think you should go and tell them you want to complain to the manager and ask for a free chip for all these mix ups

            gl and let us know how you get on


            LuckyRJ
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            Hi Leavefall,

            I totally get where you are coming from as a customer. You want what you paid for and as a player we sometimes get skeptical that we are being scammed. But that is not always the case and sounds like total confusion on their end.

            Let's hope it can be straightened out for you!

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            i think before making deposit to new casino you must to read some comments or other review..on the other hand you better choose a casino who has been opened for long time.. there is a lot of casinos who's have marvel slots, an example club gold casino is good one..
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            shawnoshag

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            -RJ- I have spent hours wasted on the phone and net with support but I am happy to say the problem is being looked into by LCB on my behalf and I am told it should be taken care of. I await to see the results.  Has anyone else deposited here?

            Thank you for your help Melcb and I cannot wait to hear back from you
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            shawnoshag

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            Thanks to 121 and Melcb

            The issue has been resolved well.  It seems it was a really bad misunderstanding and alot of confusion.  Do not base your thoughts or intents of depositing at this casino from my above posts

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            good news leavefall

            Im changing the threads title and upgrading it to resolved.

            Zuga
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            leavefall wrote:

            Thanks to 121 and Melcb

            The issue has been resolved well.  It seems it was a really bad misunderstanding and alot of confusion.  Do not base your thoughts or intents of depositing at this casino from my above posts


              what actually happened to make everything OK after all this timne?
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            i am happy it has been resolved for you

            gl

            LuckyRJ
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            shawnoshag

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            Hi all,  Thanks to Melcb and the 121 Casino rep they have resolved this issue to my satisfaction.  I was issued a free chip to the value of the said deposit as well as a very nice birthday chip.

            I am in a process of making playthrough and I just want to repeat do not take this experience as a factor in making a deposit here.  It seems the problem had to do with the actual website support and the in casino support having confusion as they were in the process of installing the games and the website support thought they were already installed.  Thanks again Everyone

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