Hi Gang:
After a small $25 deposit, and a very easy win of $700 I decided to cash out of the new casino 21 Dukes. Live Chat was great, and helpful, and after my docs were sent in and approved almost instantly I started the wait for my money.
This is where the hiccup started. I was told "at the latest" my withdrawl would be processed in 72 hours. . Well I guess I misunderstood. I thought I would have it in 72hrs, which is not the case. After it is approved it goes to what is called the "platform" and then it can take up to 7-14 days to be put into my ewallet express account.
Live help realized that this is not exactly clear in their terms and conditions, and I was told they are working to correct this misunderstanding. I was asked to be patient as they are new and are going thru the first round of issues.
Again, Live chat was very helpful and polite. I felt appreciated and important as a player. Each time I inquire about my withdrawl I am treated with respect, yet asked to be patient. I was even given a $10 chip for my troubles. HAHA Which isn't exactly what it is going to take to make me happy when I have $700 out there somewhere.
I think this is going to be a good casino for Top Game, but you may want to hold off on a deposit till a few more of the bugs get worked out.
I'll keep everyone updated when I hear anything else.
PMM
21 Dukes Withdrawl....Still waiting
- Started by
- PMM2008
- Mighty! Member 3103
- last active 3 years ago
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- Started by
- PMM2008
- at Dec 16, 09, 11:44:50 AM
- Mighty! Member 3103
- last active 3 years ago
-
- Replied by
- Slotbeuker
- at Dec 16, 09, 01:45:23 PM
- Hero Member 541
- last active 4 years ago
I'm having the same problem with this casino.
I won off my 23 free chip, made the playthrough and could cashout the max. of $100 from it.
But I had to make a $25 deposit first.
As this $25 was my last playmoney for this month, I asked support first how long it would take for my withdrawl to hit my Neteller.
He said, please allow up to 72 hours for a first time withdrawl.
The next day I made my deposit, and my balance of 100 vanished and was replaced by 87,50 , my deposit and the welcomebonus.
Contacted support again, another person this time, he told me no worries, just mail your ID documents and Neteller account number and all will be fine.
Asked him again how long it would take, got the same answer, up to 72 hours. That was last Sunday afternoon.
Mailed my docs immediately and played my deposit and bonus back to zero.
Heard nothing back from them ever since, and as the 72 hours had passed today, decided to go and ask if all was fine, if docs. were received etc.
Got again another person, he said documents were received and and all was forwarded to the gaming platform (?).
When I asked how long it would take he said 7-14 days!!
And when I said to him I was told something completely different last weekend, he just cut the connection!
Really, I have not been rude or impolite to him at all, just asked a question and said it was a different answer than last weekend.
I don't mind waiting for a few days, a week, as long as I KNOW I have to wait.
I was expecting the money today or tomorrow, now it appears both chatreps were blatantly lying to me about the withdrawltimes.
I hope I will ever see my money, I'll keep you updated as wel.
I'm somehow afraid it won't be this year, but who knows..
Btw, my Neteller shows that the payment was made to Rich casino, so its probably a sistercasino to Rich.
Anyone knows if they are reputable? -
- Replied by
- PMM2008
- at Dec 16, 09, 02:07:18 PM
- Mighty! Member 3103
- last active 3 years ago
-
- Replied by
- Slotbeuker
- at Dec 16, 09, 04:03:03 PM
- Hero Member 541
- last active 4 years ago
I appreciate this post Slotbeuker. Although I must say my stomach dropped when reading it the fact I am not the only one who is going thru this.
This is not a good sign.
Gawd I hope we get paid.
Keep us updated if you hear anything okay?
PMM
Hi PMM, I wil, but I'm afraid there won't be much to update for a while.
I don't even know what days we're talking about here, 7-14 businessdays?
7-14 mondays?
Yes, I always tend to get very sceptical in such cases, sorry..
I just feel lured in, because if I had known this, I would have let those 100 sit there in my account until I have some balance again in my neteller.
Lets just hope its gonna be 7 days, not 14, and that all days of the week count, lol.
-
- Replied by
- medtrans
- at Dec 16, 09, 07:30:45 PM
- Super Hero 1359
- last active 3 years ago
My experience with Rich Casino...if these two are sisters. I won $500 cash in a contest back in Sept. I had made a $25 deposit, did not win on it, but won the contest.
After I sent my docs in I was told Rich only processes withdrawals on Mondays. Of course this was on Tues! I did have my money in my quicktender account the following Tues.
medtrans -
- Replied by
- PMM2008
- at Dec 17, 09, 06:31:17 PM
- Mighty! Member 3103
- last active 3 years ago
Well gang:
The wait continues.
Got a nice email from Christopher assuring me I would get it soon, but that finance had to call me at home to verify something or another. (Above and beyond the docs I already sent in.)
I am told it will be today. So I sit and wait for it, you know how it goes, and it never comes.
I get back on live chat tonight and talk to Mark. He says they are now having technical difficulties with withdrawls and could give me no time frame of when it would be processed or when I would even get the call. Hmmmm
This is beginning to sound like a delay tactic to me. I am losing my patience a little each day with 21 Dukes. Each day it is always some other reason they cannot give me my withdrawl. Them being new, technical difficulties, etc.
I will keep you up to date if I get any new word.
PMM -
- Replied by
- Lipstick
- at Dec 18, 09, 12:12:51 AM
- Admin 13900
- last active 11 months ago
Hi PMM,
That really sucks the run around you are getting. Thanks for bringing awareness to us. I really hope you get paid soon and they pull through. I just can't understand why these casinos don't pay their players. It's not like they are hurting. They are making a ton of cash from players.
These are the type of casinos that will ruin there reputation. Hold on tight girl there may still be some light at the end of the tunnel.
Keeping my fingers crossed for you!
Lips -
- Replied by
- Slotbeuker
- at Dec 18, 09, 04:35:03 AM
- Hero Member 541
- last active 4 years ago
Wel, nothing here either, not a penny, not a word, no email, I don't even bother asking anymore.
If its Rich casino indeed, they only process on Mondays, its in their T&C's so why they keep giving you these empty promises is a mystery to me, as it only leads to dissapointments and players beeing even more pissed off.
If I don't have my money next tuesday I'll start bugging them again.
Lets just hope there's no need for that.
-
- Replied by
- PMM2008
- at Dec 18, 09, 10:29:50 AM
- Mighty! Member 3103
- last active 3 years ago
Went straight to live chat this morning and talked to Gabriel.
I heard nothing about any technical problems this morning like I did last night.
Just that eveything was clear on their side and waiting for the gaming platform to process it.
He stated again that their terms and conditions say 7-14 days.
I guess it doesn't matter to him that I recieved an email from Christopher saying I would get a phone call yesterday and would have my money after that.
The wait continues.....
PMM -
- Replied by
- Imagin.ation
- at Dec 18, 09, 02:56:30 PM
- Superstar Member 5026
- last active 5 years ago
-
- Replied by
- PMM2008
- at Dec 18, 09, 06:31:35 PM
- Mighty! Member 3103
- last active 3 years ago
Well they just called. I cant believe it.
They wanted to verify my identity i.e. Birthdate. Address, etc. Also the last 4 of the credit card I used.
I was told my identity was in fact verified, and that it would be another 24 hours.
Ohhhhhh, do I dare say I see the light at the end of the tunnel?
If I were to get it within 24 hours I may still be able to get it from Ewallet Express by Christmas. If not, surely in time to enjoy all the clearance sales.
I'll keep you posted....
PMM -
- Replied by
- Slotbeuker
- at Dec 18, 09, 07:37:50 PM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- Imagin.ation
- at Dec 21, 09, 02:58:53 PM
- Superstar Member 5026
- last active 5 years ago
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- Replied by
- Slotbeuker
- at Dec 21, 09, 04:01:07 PM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- PMM2008
- at Dec 22, 09, 04:46:00 PM
- Mighty! Member 3103
- last active 3 years ago
Well gosh:
Different day, different story from 21 Dukes. I talk to live chat no less than three times a day and each rep says they will personally get to the bottom of it, and then nothing. I was told I would have an email from finance, and nothing.
Was told it was processed, and then today it was not yet.
I can get no straight answers, each day it is different.
Still waiting:
PMM -
- Replied by
- BIGLEAN
- at Dec 22, 09, 07:24:45 PM
- Super Hero 1458
- last active 4 years ago
Well gosh:
Different day, different story from 21 Dukes. I talk to live chat no less than three times a day and each rep says they will personally get to the bottom of it, and then nothing. I was told I would have an email from finance, and nothing.
Was told it was processed, and then today it was not yet.
I can get no straight answers, each day it is different.
Still waiting:
PMM
Sorry PMM! I hope you have it by tomorrow! -
- Replied by
- PMM2008
- at Dec 23, 09, 08:45:11 AM
- Mighty! Member 3103
- last active 3 years ago
I am happy to inform everyone that I was finally paid today. The money came in about 4:00am my time. I only saw it post to ewallet as I was getting upf or work at that time. ::)
I was reassured that it only takes this long the first time. They have incredible security measures in place I was told.
I made quite a name for myself there with going to Live chat no less than three times a day. HAHA I was patient and respectful, yet firm with my requests. I know it helped move the procedure along.
I'm just glad it is over.
Merry Christmas:
PMM -
- Replied by
- Slotbeuker
- at Dec 23, 09, 10:31:23 AM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- Imagin.ation
- at Dec 23, 09, 12:28:27 PM
- Superstar Member 5026
- last active 5 years ago
-
- Replied by
- PMM2008
- at Dec 23, 09, 12:33:51 PM
- Mighty! Member 3103
- last active 3 years ago
Please help me guys!
I make withdrawal 10th december, and 14th it was approved. I send copy of ID and bank statement, they mail to me and write that bank statement is incorrect because they dont approve online statement, and i go to my bank and print it from my bank, and send to 21dukes. Today I log in and there my balance was 214$ (I make withdrawal 214$). I talk to chat and he say:
Gabriel 10:48:22
Your withdarwal has been rejected and your initial deposit will be refunded.
Gabriel 11:18:07
As per terms and conditions 21Dukes has the right to: "In the event of a complaint or dispute in the Casino, the complaint must be submitted in writing within fourteen (14) days of the event happening. If the complaint is received after this time, we will simply not address it. However, if there are extenuating circumstances; for example: A Player is incapacitated or otherwise unavailable for comment, we will address these issues on a case by case basis but reserve the right to invoke the 14 day rule above.
telprzem 11:18:57
what?
Gabriel 11:19:26
Your withdarwal has been rejected and your initial deposit will be refunded.
telprzem 11:19:52
this is my fault that You dont withdraw my cash in 14days?
Gabriel 11:20:24
Your withdarwal has been rejected and your initial deposit will be refunded.
Gabriel 11:21:43
These terms and conditions was accepted by you.
Gabriel 11:26:31
As per terms and conditions that you accepted :"Furthermore the Player further indisputably agrees to indemnify 21Dukes Casino, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all action within the Casino and/or any of its employees, officers, directors and any and all associated or affiliated
Gabriel 11:35:56
your initila deposit will be refunded and no further deposits will be accepted
What I should do ? ;(
PLEASE HELP ME!
So what are we reading? Some sort of complaint against the casino from you? I apologize if I am misunderstanding, but I want to understand and help if I can.
Please explain what happened.
PMM -
- Replied by
- genenco
- at Dec 23, 09, 03:14:48 PM
- Mighty! Member 3032
- last active 5 years ago
PMM Glad you finally got it.
telprzem I don't know why they'd have rejected you although it "Might" been due to playing games not allowed, or "Other" factors they determine and they'll never tell you what they are (Like many casinos)
As for me, Again, Congrats Pmm, but that software STAYS uninstalled..After what you went through, that is BULL.
Merry Christmas also -
- Replied by
- Kim Kushner
- at Dec 23, 09, 11:11:06 PM
- Newbie 9
- last active 7 years ago
-
- Replied by
- PMM2008
- at Dec 24, 09, 07:25:43 AM
- Mighty! Member 3103
- last active 3 years ago
I was online for 10 minutes, no live chat. Tried to call, got a completely different casino. Maybe they are out of business???
Hi there. 21 Dukes was down for maintenence and upgrades yesterday, perhaps you caught Live Help at that time and that is why you did not get anyone to answer you.
As far as the phone number, I too called it and was told they do not support 21 DUkes casino yet at that number. I asked Live Help about it and they told me it was because they were so new, they had not gotten the right phone number to their call center in Costa Rica. However I was not given another number to try.
PMM -
- Replied by
- Slotbeuker
- at Dec 25, 09, 08:59:03 AM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- Slotbeuker
- at Dec 29, 09, 10:34:33 AM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- Slotbeuker
- at Dec 30, 09, 03:52:30 AM
- Hero Member 541
- last active 4 years ago
-
- Replied by
- Imagin.ation
- at Jan 25, 10, 07:28:32 PM
- Superstar Member 5026
- last active 5 years ago
I got the freebie when it opened, and also got the 5 free.. i really loved that forrest treasure game, i got a call from my daughter, she said she was doing well with 21 dukes, she told me she had gotten hers up to 350.00 and for me play, she was all excited.. okay i made a deposit and ooo weee true to that fact got mine up as well, she and i are both cashing out with 400.00.. this being only because she was yelling in my ear over the phone~ "CASH OUT MOM CASH OUT" lol.. anyways im hoping all goes well for both of us. It's been a while for me, seriously i don't cash out i'm always going for the biggie!
-
- Replied by
- PMM2008
- at Jan 25, 10, 07:32:46 PM
- Mighty! Member 3103
- last active 3 years ago
Imagin.ation:
I hope the best for you with your withdrawl. If it is the first withdrawl, it will be longer as they have a very serious anti fraud dept and they want to verify your identity by calling you, etc. as well as your documents.
Granted, my withdrawl was when it just opened, so perhaps it has improved since then.
Please keep us informed....
By the way, Christopher was who I always dealt with and he was quite helpful, but all live chat was good to me.
PMM -
- Replied by
- Imagin.ation
- at Jan 25, 10, 07:40:23 PM
- Superstar Member 5026
- last active 5 years ago
Thank You PMM.. i see you and others have cashed out with them it doesn't seem so bad, and i'm in no hurry, and yes i will keep you informed if it seems to be taking longer, or if i come across problems, which there should be no reasons, this thread is very helpful in doing what i need to do, and what i should watch out for.
-
- Replied by
- sweetlummi
- at Jan 25, 10, 08:39:12 PM
- Full Member 130
- last active 3 years ago
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