21 grand casino problem

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    Last post ago about 7 years by Cosmetolog
    Find santa claus 10
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      • Find santa claus 10
        • Started by
          Full Member
        • last active 7 months ago
        Hi members!  ;)

        I have a problem with Rival casino again... I claimed the 21$free chip in this casino and successfully met wager. req. Not i wait for a cashout. Today i saw in my account 2 free chip. 10$ and 25$ free chip. So i claimed 10$ chip just to try my luck today. I successfully met wager. req. again. After playing i went to cashier and saw active 10$ GrandChip and 25$GrandChip with hope, that i could redeem it after withdrawal money from 10$Grandchip. My face was like as  8)
        I went to chat to ask, if an i request second cashout in a row... Some minutes later after chating with Anna(she checked my account) the 25$grandChipwasn't in my account...  i'm waiting from them mail to send them my docs... i think it will be easier if i place here chat history...

        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Anna'
        Anna: Hello.  How may I assist you?
        Me: Hi Anna! =) My username is BLABLABLA at 21 Grand Casino! I requested a cashout and it's processing.
        Me: So now i lcaimed 10$free chip and successfully met wagering req. Can I request second cashout please?
        Me: Or it's neccessary to make another deposit?
        Anna: with the free chip you can only withdraw 50
        Me: yea, i know.
        Anna: you will get an email soon from our finance team
        Anna: which will ask you for docments
        Anna: as soon as you provide them the cashout will take around 4 business days
        Me: ok, but can i request now second cashout in a row?
        Anna: that will create a mess please wait for your documents to be cleared befor you request the second cashout
        Me: Ok, anyway it's nice!
        Anna: congrats again
        Me: Say me Anna, how long 25$ free chip bonus will be in my account please?
        Anna: which 25 free you talking about ?
        Me: So it will be nice if i claim it and don't miss =). Sweet promotion! I like your casino
        Me: in promotion. Simply 25$ free chip n/d.
        Anna: try to claim it if it lets you then enjoy
        Me: Ok. I hust don't want to miss it, because casino promotions changes sometimes... =)
        Anna: just try to claim it
        Me: Hmmm... it was in my account 5 min back...
        Me: Good trick
        Anna: holdon let me check
        Anna: i didn t touch your account
        Me: O, it's hust strange...
        Me: *just
        Anna: but when you request a cashout with a free chip it wipes out the rest of your winnings and lets you request the amount allowed with the free chip
        Me: And i was discussing about 10 and 25$ free chips in casino forum.
        Julien: yes but you can only have one free chip at a time
        Julien: so you have to lower your balance to zero or to cashout beofre you can claim another promo
        Julien: that s how rival software works
        Me: yea, i know. I saw 10$ free chip and 25$ free chip. Claimed 10$ chip to try games. When i went to account there was active 10$ free chip and didn't touch 25$ free chip...
        Me: very strange.
        Julien: ok so the 25 bonus is waiting for you in your cashier
        Julien: until you ll claim it
        Me: i don't see it.
        Me: Hi Julien! Only now saw you!
        Julien: hi there sorry anna is on the phone
        Julien: i took the chat over
        Julien: i ll check your account hold on
        Me: ok, thanks. but it's very strange...
        Me: mystery 25$ free chip =DDD
        Julien: i dont see what 25 free you talking about you must be talking about the 21 free you used already
        Me: 21$ free chip is your welcome bonus. I claimed it. Maybe 2 hours ago I saw 10$ free chip and 25$ free chip. Claimed 10$ chip to try games(successfully met wagering req.). When i went to account there was active 10$ free chip and didn't touch 25$ free chip...
        Me: I was talking about yours promotion in forum
        Me: there guys recieved free chips too.
        Me: most of them 25$free chip.
        Julien: i dont see you had a 25 free chip and that s weird cause we dont have 25 free chips we have only 21
        Me: http://www.latestcasinobonuses.com/onlinecasinobonusforum/no-deposit-casinos/21-grand-casino-nd/
        Me: here is the link
        Julien: it might have been a limited time one
        Julien: i dont see a trace of a 25 here
        Julien: but i ll be glad to give you a special treat on top of your next deposit bonus
        Me: yeah, i see that nice promotions in cashier!
        Me: Anyway thanks to you and Anna! Have a nice day and bye!

        I'm not idiot, i saw this free chip and some guys recieved this chip too. I for got to say that I made deposit yesterday and succefully lost it...
        Please, somebody help me with this issue!  :-[  :o

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