Hi members! ;)
I have a problem with Rival casino again... I claimed the 21$free chip in this casino and successfully met wager. req. Not i wait for a cashout. Today i saw in my account 2 free chip. 10$ and 25$ free chip. So i claimed 10$ chip just to try my luck today. I successfully met wager. req. again. After playing i went to cashier and saw active 10$ GrandChip and 25$GrandChip with hope, that i could redeem it after withdrawal money from 10$Grandchip. My face was like as 8)
I went to chat to ask, if an i request second cashout in a row... Some minutes later after chating with Anna(she checked my account) the 25$grandChipwasn't in my account... i'm waiting from them mail to send them my docs... i think it will be easier if i place here chat history...
info: Please wait for a site operator to respond.
info: You are now chatting with 'Anna'
Anna: Hello. How may I assist you?
Me: Hi Anna! =) My username is BLABLABLA at 21 Grand Casino! I requested a cashout and it's processing.
Me: So now i lcaimed 10$free chip and successfully met wagering req. Can I request second cashout please?
Me: Or it's neccessary to make another deposit?
Anna: with the free chip you can only withdraw 50
Me: yea, i know.
Anna: you will get an email soon from our finance team
Anna: which will ask you for docments
Anna: as soon as you provide them the cashout will take around 4 business days
Me: ok, but can i request now second cashout in a row?
Anna: that will create a mess please wait for your documents to be cleared befor you request the second cashout
Me: Ok, anyway it's nice!
Anna: congrats again
Me: Say me Anna, how long 25$ free chip bonus will be in my account please?
Anna: which 25 free you talking about ?
Me: So it will be nice if i claim it and don't miss =). Sweet promotion! I like your casino
Me: in promotion. Simply 25$ free chip n/d.
Anna: try to claim it if it lets you then enjoy
Me: Ok. I hust don't want to miss it, because casino promotions changes sometimes... =)
Anna: just try to claim it
Me: Hmmm... it was in my account 5 min back...
Me: Good trick
Anna: holdon let me check
Anna: i didn t touch your account
Me: O, it's hust strange...
Anna: but when you request a cashout with a free chip it wipes out the rest of your winnings and lets you request the amount allowed with the free chip
Me: And i was discussing about 10 and 25$ free chips in casino forum.
Julien: yes but you can only have one free chip at a time
Julien: so you have to lower your balance to zero or to cashout beofre you can claim another promo
Julien: that s how rival software works
Me: yea, i know. I saw 10$ free chip and 25$ free chip. Claimed 10$ chip to try games. When i went to account there was active 10$ free chip and didn't touch 25$ free chip...
Me: very strange.
Julien: ok so the 25 bonus is waiting for you in your cashier
Julien: until you ll claim it
Me: i don't see it.
Me: Hi Julien! Only now saw you!
Julien: hi there sorry anna is on the phone
Julien: i took the chat over
Julien: i ll check your account hold on
Me: ok, thanks. but it's very strange...
Me: mystery 25$ free chip =DDD
Julien: i dont see what 25 free you talking about you must be talking about the 21 free you used already
Me: 21$ free chip is your welcome bonus. I claimed it. Maybe 2 hours ago I saw 10$ free chip and 25$ free chip. Claimed 10$ chip to try games(successfully met wagering req.). When i went to account there was active 10$ free chip and didn't touch 25$ free chip...
Me: I was talking about yours promotion in forum
Me: there guys recieved free chips too.
Me: most of them 25$free chip.
Julien: i dont see you had a 25 free chip and that s weird cause we dont have 25 free chips we have only 21
Me: here is the link
Julien: it might have been a limited time one
Julien: i dont see a trace of a 25 here
Julien: but i ll be glad to give you a special treat on top of your next deposit bonus
Me: yeah, i see that nice promotions in cashier!
Me: Anyway thanks to you and Anna! Have a nice day and bye!
I'm not idiot, i saw this free chip and some guys recieved this chip too. I for got to say that I made deposit yesterday and succefully lost it...
Please, somebody help me with this issue! :-[ :o
21 grand casino problem
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