888.com LCB offer issue

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    Last post ago almost 7 years by zuga
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      • No avatar normal
        • Started by
          Newbie
          4
        • last active almost 7 years ago
        Sorry Im kinda new here and Im not sure if I am posting at the correct section. I was just wondering if someone can help me.

        I have contacted 888.com's support regarding the LCB exclusive video poker 1400$ match bonus.

        They keep redirecting me to the sign up bonus (which is up to 200$) and they are stating that they do not have records of such offer.

        Can you please advise if this bonus has expired or if I am doing something wrong.

        Sorry if I am being a pain, but I do not want to deposit 1400$ just to find out that there is no such bonus offer.
      • Index
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          admin
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        Thanks for this post from:

        • Index
        Hi NRGBlaze,

        I don't know if you saw the "note" on the review.  It reads:

        "NOTEThe Welcome Bonus consists of 2 parts: (1) Instant 25% up to $50: provided immediately upon deposit; and (2) Follow-up 75%: provided once the comp points reach 3x the follow-up bonus amount. The instant part of the Welcome Bonus can be cashed out only after an amount totaling *20 times has been wagered." 

        That note is underneath the exclusive sign up bonus.

        It seems strange that the "instant" is 25% up to $50 which doesn't really compute to the $1400 max...more like $200 max.

        Admin should be able to assist you with this - I'll send a link to this thread.

        blue
      • No avatar normal
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        • last active almost 7 years ago
        Hey Blue,

        Yeah I saw the note, but I can also see "deposit for max bonus" 1400$ and bonus 100%.

        Also the 200$ sign up bonus is listed underneath as a separate offer with different conditions.

        So I hope that this is not a mistake, cause the bonus sounds really juicy
      • Me
        • Replied by
          admin
          6673
        • last active 2 hrs ago
        Hi NRGBlaze ,

        As far as I know this offer is still active. However I will shoot them an email and see what they have to say.

        cheers
        Zuga
      • Index
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        NRGBlaze wrote:

        Hey Blue,

        Yeah I saw the note, but I can also see "deposit for max bonus" 1400$ and bonus 100%.

        Also the 200$ sign up bonus is listed underneath as a separate offer with different conditions.

        So I hope that this is not a mistake, cause the bonus sounds really juicy


        I'm pretty sure it won't be a mistake.  The only thing is they could have ceased that offer.  I hope they haven't stopped it for you as you are right, it is a really juicy offer.

        Good luck when and if you get it and let us know how you get on.  It's a great deposit bonus.

        blue
      • No avatar normal
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        • last active almost 7 years ago
        Great!

        Thank you for your help guys. I will contact them once again and will keep you updated.

        Please let me know if you receive a reply from them in the meantime.
      • No avatar normal
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        • last active almost 7 years ago
        well...

        I entered the casino's live chat through the account of a friend of mine, because this is the only option for live chat access.

        After around 40-50 min chatting with the supervisor on duty the reply that I got was:
        "Martin: This is not one that I am aware of currently running and I do not that the link which latestcasinobonuses.com provides is in out old style branding"

        sounds professional doesn't it?

        he said that he will forward it to their promotion team.

        I have explained that it was raised two days ago with this department and I still do not have an answer. He double-checked the raised issues and concluded that it wasn't logged in and asked for the e-mail address, on which it was logged.

        I gave him my friend's e-mail address and explained to him that when my friend spoke with the previous agent she advised that I should speak with them regarding this sign up bonus and that is why I am entering the chat from this account (cause they are not returning my e-mails)

        Then he said that this is third party policy violation, logged off and locked my friend's account.

        So I guess it is my fault for entering the live chat this way, but my question is still without an answer and I feel kinda bad for my friend.
      • Index
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          admin
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        Your poor friend!

        Zuga will post a reply as soon as he gets one.

        I hope its favourable.

        blue
      • Me
        • Replied by
          admin
          6673
        • last active 2 hrs ago
        We got information at live chat that bonus is still valid. However I have removed this bonus from our list for the time being til we resolve this issue.

        Please PM me your user name and Ill see what I can do.

        Cheers
        Zuga

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