CLOSED - A New Leaf. Can Virtual Group regain your trust?

I have a quick question ....how do you know if you have been locked out of aparticular group of casinos?? My neighbor says she is unable to be connected to any of the wirtual group..it says she has intenet connection problems but she can connect to ALL other casino sites..She ask me and I have no idea...can you help??...

They are doing upgrades.  The email said it would be over about 9pm EST.

But, I guess it's taking longer.. :-\

Thanks amillion..I did not know the answer and haven't read my e-mails and bet Wendy hasn't either..Again..thanks

Hello,my nabor is the same way.He joined a few sites and played 1-2 days then his account said locked.Contact custormer service.I think his wireless setup and mine might be showing up as me.Anyway he said screw it.vERY possible your nabor is getting the same

Ingrid,Well i'm home from the hospital and my surgery went good.Just in lots of pain from it.Anyway i was hoping that my withdraw would be in my account by the time i got out,but nothing yet.BTW: Hospital food is worse then baby food.

Hi cobra,

I'm very glad to hear your surgery went well

I will check on your withdrawal and get back to you as soon as I have more info.

Best regards,

Ingrid

Hi Cobra,

I checked with the department in charge of withdrawals.  Unfortunately I made a mistake when I offered to try to have the money for you at the end of last week, I hadn't realized you requested a wire transfer and it is harder to put a rush on these.  This was my mistake and I sincerely apologize.

Once it's sent, it takes 3 to 5 business days for a wire to be credited to your account.  You should receive it at the end of this week or the beginning of next, I'll keep you updated.

Best regards,

Ingrid

Well this stinks,Ive been checking my bank every day now.I'm waisting my time doing this.If i don't see it by friday,i will have no choice but to do what the rep told me.Don't play thier anymore.I'm sick waiting months to get withdraws.I'm better off going back to local casinos.I'm vip at 3 local ones and get treated like a vip too.

Hi Cobra,

Once more, I apologize. I was the one that made a mistake since I didn't realize your withdrawal was by wire transfer.  It takes 3 to 5 business days for you to receive it after it's sent, unlike other methods where the money is credited immediately, such as QuickTender or NETeller.

You'll receive it as soon as possible.  You don't need to check your bank yet, you might receive it on Friday but most likely at the beginning of next week.

Best regards,

Ingrid

Hi Ingrid...I sent you a PM - have you been able to check it?

Hi Soda,

I answered your PM the same day you sent it, but I just checked my Outbox and couldn't find it, I guess for some reason it wasn't sent properly, or I forgot to click the "save" option. I'm sorry to hear you didn't receive it.

I'll write to you again right now.

Best regards,

Ingrid

Hello,

I wanted to share my experience with the Virtual Casino Group and Ingrid.

I have been a regular at another Online Casino Board for a few years, and have played at the same casinos for a long period of time.  I was looking for something new.

I found this board while doing a search for Casino Bonuses.

After playing around at the casinos with the No-Deposit Bonuses, I made a small
deposit at Wild Vegas/Cool Cat and used an exclusive bonus from here.

Anyway, I was very lucky right away. Unfortunately, the max cashout was only 10% of my deposit.

I had never been concerned about playthrough requirements or how much I could actually withdraw before.  But, I was thrilled!

I also didn’t realize the previous problems people had with the Virtual Group until after I won and looked around and found this discussion.

Then I found Ingrid. 

And from the first time I bugged.. I mean pm’d her , she has been helpful, informative, friendly, and eager to assist in anyway she can/could.

I have had many questions since I first contacted her regarding my withdrawal and she has answered them all. 

I was told I would receive my withdrawal (Use my Wallet=Quicktender) 10-15 days after it was approved.  And it arrived two days earlier than I expected.  Made my weekend! 

Again, this is my experience/opinion.  I have and will continue to play at the Virtual Group casinos.  They have great Bonus offers and they have Ingrid.

I am looking forward to my next withdrawal!

Good Luck to all of you!

Debra
p.s.
I appreciate the work and information collected here.
I am looking forward to earning my cartoon.

Has anyone else been paid from the Virtual group in the last week or so?

Hi ethereal,

To answer your question I received a payment just yesterday from CoolCat. The process from start to finish took around two weeks, which is about what Ingrid has alreadily mentioned it would be. I do want to echo your comments about how helpful Ingrid has been since she joined this site. She has gone out of her way to help me and many others. I have thanked her on a one on one basis but would like to do it publically. The work her and her staff have been doing lately has changed many peoples opinion about the group she represents. Keep up the great work. I will definitly continue to play Virtual Casinos. Thanks.

                                                          V/R Mike

Woohoo!
I have just been paid by VIP lounge!! It took just over 3 weeks to get my money - and yes - THANKYOU so much to Ingrid - you are great!!!

I agree with the above posts ,
the short time ive been on here Ingrid has indeed in my opinion been doing a
good job to help get players payouts sorted for them me included.


But lets be honest here just about everyone as far as i can see has had to wait
2-3 weeks+ to get paid after making a withdrawal request. ( its pretty much
company policy even Ingrid has stated this and live chat will also confirm )

So the thing that annoys me is the false advertising on the Virtual Group sites and also in e-mails sent to me (sent to me today)  "Cool Cat prides itself on quick and
easy payouts "  and  " Cool Cat is making cashing out as easy as buying in "  !!!!!!


Please Ingrid this is 100% not true you must agree so these statements
should be removed from your sites and in e-mails sent to players its not right !

Hi Carlito,

Thank you for your feedback.

I'll talk to the Marketing department of the casino and see if there's anything I can do.

Best regards,

Ingrid

Im closing this thread...  from now on please post your questions and querries here : Prism / Slots of Vegas / VIP Lounge