A tip when trying to get a free chip

    Last post ago almost 6 years by gabby
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      • Nirvana
        • Started by
          Full Member
        • last active 7 days ago

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        I was told I was not eligible when I attempted to claim a new player no deposit bonus. I had the following conversation and it ended up working out for me. Just thought I would share.

        Before I even signed up I spoke with live chat to make sure that USA players were accepted and that I could receive the bonus. But I actually did not get around to the sign up until maybe 6 hours later. At which point the bonus code did not go through.

        So again I contacted CS...

        Please wait for a site operator to respond.

        You are now chatting with 'Steven Williams'

        Steven Williams: Hello and Welcome to our Live Chat service. How may I help you?

        orren: yes i spoke with CS early today and asked if i could claim "TR10FS" as a new player with no deposit and was told yes

        orren: but it will not let me claim

        Steven Williams: One moment please

        orren: thank you

        Steven Williams: Thank you for holding

        Steven Williams: You account is not eligible for the offer

        Steven Williams: It's only for affiliates only

        Steven Williams: Unfortunately, there are no free bonuses available at the moment. However, you can take advantage of a 100% match up to $200 for your 1st deposit at Villa Fortuna.

        orren: i did join through an affiliate link, if I am not mistaken

        Steven Williams: Your account is not tagged

        orren: this bonus is listed at your website under promotions at

        orren: http://www.betvillafortuna.com/en/promotions.htm

        orren: im sorry for making this difficult for you btw

        orren: I just want to make sure i have a clear understanding so i can explain to other players on my forum about how they should go about claiming this bonus and whether or not they would be elgible.

        Steven Williams: One moment please

        Steven Williams: Spins credited

        Steven Williams: Is there anything else we can assist you with?

        orren: thank you very much for your assistance, that will be all

        orren: have a good day

        Steven Williams: It has been a pleasure assisting you. Have a fantastic day!

        laura: bye now )
      • Images
        • Replied by
          Superstar Member
        • last active 4 hrs ago

        Thanks for this post from:

        • Nirvana
        kindness can make alot happen gl on your chip
      • Putting on lipstick emoticon 1
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        • last active 1 hour ago

        Thanks for this post from:

        • Nirvana
        Great news orren now lets just hope if you win off that free chip they don't go and give you a hard time!

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          Mighty! Member
        • last active 1 day ago

        Thanks for this post from:

        • Images
        rena35 wrote:

        kindness can make alot happen gl on your chip

        Very true.  Everyone gets further when they are nice and polite.

        If it were me asking, they probably would have taken the 'so I can let the players know on my forum' as a threat.   I would not have gotten the free chip but banned instead.

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